Legal Terms of the “Black Friday 2025 with Civitatis” Campaign

FIRST – Organizing Company, Purpose, Duration and Scope

The promotional contest and raffle are organized by Civitatis Tours S.L. (hereinafter, “CIVITATIS”), with registered office at Calle Coloreros 2, 28013 Madrid.

CIVITATIS is launching, for promotional purposes, the “Black Friday 2025 with Civitatis” campaign (hereinafter, the “Campaign”) at an international level. It will be carried out online and is open to participants of legal age.

The Campaign will begin on November 28, 2025, and will end on December 5, 2025. Notwithstanding the above, CIVITATIS reserves the right to modify the Campaign dates at its discretion.

SECOND – Participation Requirements

All people(hereinafter, the “Participants”) who accept these Legal Terms and meet the following participation rules may take part in the Campaign:

• Register, or already be registered, on the Civitatis website (www.civitatis.com).
  
• Once logged in, they must purchase at least two (2) products or activities in a single transaction during the Campaign period using the direct link from the promotional newsletter identifiable with ID 510. This grants the buyer one (1) entry into the Campaign.

THIRD – Prizes, Draw Conditions and Awarding

The prize for this Campaign consists of reimbursing each winner for the amount of their winning purchase in the form of Civitatis Balance through the CIVITATIS Wallet, up to a maximum of ONE THOUSAND EUROS (€1,000). If the winning purchase exceeds €1,000, the maximum refundable amount will still be €1,000.

There will be up to three (3) winners, each different, selected at the sole discretion of CIVITATIS through a draw carried out via the CoolTabs application among users who meet the participation requirements. Participants who have not strictly followed all steps will be automatically removed. Any profile detected as false or fraudulent will also be removed.

Canceled purchases will be automatically excluded. If a cancellation is detected after the prize is awarded, CIVITATIS may void the winner’s prize.

Only purchases that include at least two (2) products or activities will qualify. Each qualifying purchase grants one (1) entry, with no participation limit.

Once CIVITATIS identifies the winners, they will be notified from December 31, 2025, onwards, by phone or email using the contact details provided at registration. CIVITATIS may also publish the winners’ names and surnames on the Civitatis Magazine blog (www.civitatis.com/blog/).

The refunded amount, issued as Civitatis Balance via the CIVITATIS Wallet, will be valid until December 31, 2026. After this date, the balance will expire. The balance must be redeemed before its expiration date.
If a winner cannot be reached within seven (7) calendar days of notification, the prize will be awarded to the next eligible participant. The initial winner will be deemed to have irrevocably waived the prize. If the substitute cannot be reached within seven (7) calendar days, the prize will be declared void.

The prize is non-transferable and cannot be exchanged for cash or other products. Any taxes or expenses resulting from accepting the prize will be borne by the winner unless expressly assumed by CIVITATIS.

FOURTH – Taxation of the Prize

All applicable tax provisions under current Spanish law apply to this prize. The winner must comply with the tax obligations associated with the awarded prize. If the winner is a Spanish tax resident, the prize may be subject to withholding (for cash prizes) or income on account (for in-kind prizes), in accordance with applicable tax regulations.

If the winner is not a Spanish tax resident, the prize may be subject to NRIT (Non-Resident Income Tax) withholding if applicable. CIVITATIS will handle any required withholding or income on account and pay it to the Spanish Tax Agency on behalf of the winner.

All other tax obligations are the sole responsibility of the winner. CIVITATIS will issue a certificate with the relevant information if required.

FIFTH – Limitations

The following persons may not participate or receive the prize, even as companions:
(i) CIVITATIS employees and their relatives;
(ii) Individuals who directly or indirectly hold shares in CIVITATIS;
(iii) Any Notary designated by CIVITATIS to notarize these terms, as well as their employees;
(iv) Any individual who participated directly or indirectly in preparing or executing the Campaign (agencies, suppliers, etc.).

By accepting these Legal Terms, Participants consent to CIVITATIS excluding or disqualifying entries that violate these Legal Terms. Entries submitted after the Campaign end date or that fail to meet requirements will be void. CIVITATIS may exclude Participants suspected of fraud.

If winners or substitutes fail to meet requirements or fail to provide requested documentation, they will be disqualified.

The prize cannot be modified, exchanged, or compensated. CIVITATIS reserves the right to modify, suspend, or extend the Campaign for justified reasons. Claims may be submitted within fifteen (15) calendar days after the prize is awarded. Participants will not be charged any additional amount to take part in the raffle.

CIVITATIS may replace prizes with others of similar characteristics if necessary.

SIXTH – Disclaimer of Liability

 CIVITATIS is not responsible for, including but not limited to:

• The winner’s use of the prize.
• Damages arising from temporary unavailability of telecommunication services.
• Services provided by third-party collaborators.
• Force majeure or unforeseen events preventing the Campaign or prize enjoyment.

CIVITATIS may cancel or modify the Campaign in case of fraud, technical errors, or other causes beyond its control.

SEVENTH – Limitation on Photo Content and Comments

Prohibited content includes:

• Discriminatory content violating rights to honor, privacy, image, or dignity, based on race, sex, religion, opinion, nationality, disability, etc.
• Illegal activities, obscene or defamatory content.
• Self-harm-related content or content promoting drug use or eating disorders.
• Violence, including sexual violence or violence against animals or people.
• Degrading, intimidating or threatening content.
• Sexual content of any kind.
• False content, including fake “likes” or social media indicators.
• Promotional content of personal products.
• Manipulated or extrapolatable content.

Violation of these rules may result in exclusion.
CIVITATIS is not liable for damages caused by participant-submitted photographs.

EIGHTH – Personal data Protection

Data Controller: CIVITATIS TOURS S.L., C/ Coloreros 2, 28013 Madrid, email: comunicacion@civitatis.com.
Data Protection Officer (DPO): dpo@civitatis.com.

Purpose:

• Managing participation and prize delivery.
• Publishing winner information.
• Sending commercial communications.

Providing data is mandatory for participation.

• Data retention: Data will be kept for the duration of the Campaign and possible legal responsibilities. Winners’ data may remain published indefinitely.
• Legal basis: Contractual relationship and participant consent.
• Recipients: Public authorities when required and CIVITATIS Magazine for winner publication.
• Rights: Participants may access, rectify, delete, limit, oppose, or request portability of their data.

Forms and instructions for exercising rights are provided. Requests should be sent to: dpo@civitatis.com.

Participants may file complaints with the Spanish Data Protection Agency (AEPD).

Participants must provide truthful data and are responsible for damages resulting from incorrect or false information.

CIVITATIS implements security measures to protect personal data.

NINTH – Changes and Acceptance

CIVITATIS may modify or extend these terms, provided it does not harm Participants’ rights. Participation implies full acceptance of these Legal Terms, which may be consulted at any time.

TENTH – Applicable Law and Jurisdiction

These Legal Terms are governed by Spanish law. Any disputes will be submitted to the Courts and Tribunals of Madrid (Spain), with express waiver of any other jurisdiction. Before initiating legal action, the parties will seek an amicable resolution.