Civitatis reviews

Free Walking Tour of Berlin Berlin

The tour guide did not show up or was not clearly visible. We waited until 5 mins after we were meant to meet and ended up going on a tour with another company as there was no sign of our guide. Very disappointing.

We have several staff members with red umbrellas located all around Brandenburg Gate to ensure we are visible, and all of these staff members are at the meeting point at least 30 minutes before the tour begins.

Free Walking Tour of Lisbon Lisbon

João British was incredibly well informed & kept us all enthralled with his ability to explain the history of Portugal with an obvious love of his country & communicated in a neutral manner, with flair & dignity. Definitely recommend him & he's also a jazz musician...what a great combination - both artist & scholar

Free Walking Tour of Edinburgh Edinburgh

Melanie was utterly charming, friendly and funny. She was an absolute joy. I would wholeheartedly recommend any tour taken by her

Day Trip: West Highland Lochs, Mountains & Castles Edinburgh

From the first minute to the last of the trip has been exceptionally great! Totally recommendable, Stuart our driver-guide, I must say THANK YOU for all the info and facts about your country, always with something to tell and involving all the people in this trip. Scotland, Highlands, Castles worth the trip. And also very lucky with the weather, a bit atmospheric

Night Cruise with Gourmet Dinner Prague

The cruise was overpriced. The duck over cook. I was expecting a relaxing night but were 2 groups also in the boat and they were very noisy and loud so we couldn't hear the piano very well. I think that at night we couldn't appreciate the touristic places near the river because we pass by quite far.

Thank you for your review. We take note of your feedback, so we can improve our services.

Free Walking Tour of Berlin Berlin

Rob Willis (from the UK) was our guide. He is excellent and made the tour so interesting that we booked a second tour with the company. We would have appreciated more if he was also the guide of the tour we booked. It was another guide.

Auschwitz-Birkenau Half-Day Trip Krakow

Really good tour and tour guide, they really make the effort to make us understand what happened in the camps. Please, to all the tourist be respectful taking pictures as a lot of people died there... it’s not a place for posing. Be respecful..

London Eye Tickets London

Getting tickets what’s the problem. We ordered online, which we thought would be OK. However we were told by the London Eye Ticket people that we need to go to get the voucher, and they gave poor directions..

It is necesary to print your tickets. You can find this information detailed in the separate ticket. Thank you for your comment.

Thames Sunset Sightseeing Cruise London

This excursion was meant to be a birthday treat for a friend and some additional guests. We all travelled and stayed in London, at extra expense, for this trip followed by a meal out only to be told upon arriving at the Pier, expecting to board, that the trip had been cancelled with absolutely no reason as to why. I had sympathy for the young man who informed us as he was only the messenger, however he was the one having to deal with upset customers such as ourselves and many others with his onl

Our After-Sales Customer Service has handled your claim and we believe they have given you an adequate response. We are very sorry for the inconveniences caused.

Buffet Dinner Cruise with Live Music at 7pm Budapest

The dinner cruise was the highlight of our visit to Budapest. I would enthusiastically recommend it to anyone visiting the city. The crew was wonderful, the music was great and the views of the city were spectacular.