Transfers in Adeje - Airport hotel transfer service

P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Adeje with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
The travel time depends on where the hotel is and what departure airport you fly from. The longest distances take more than 1 hour, from Puerto de la Cruz and Tenerife Sur Airport.

Keep in mind that you must be at the airport at least 2 hours before your flight departure time.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?

R -
Yes, here you can see all the destinations where we offer airport transfers.

Our customers' reviews

These are genuine reviews written by our customers.

Private Shared

8.60 / 10

8.5866666666667

1,719 review | 48,660 travellers

8 / 10

7.9591836734694

49 reviews | 48,660 travellers

5 out of 1,719 review

04 / 13 / 2024

F

Frédéric

France

La personne est arrivée en retard nous avons donc tourné dans l’aéroport plus de 20 mn à la limite de prendre un taxi Véhicule ancien le chauffeur était aimable

I travelled with my partner

04 / 13 / 2024

J

Jillian Rose

Glasgow, United Kingdom

Arrived on time, safe driver. Friendly

I travelled with teenagers

03 / 15 / 2024

A

Adrian

Madrid, Spain

Muy bien, tanto del aeropuerto como al hotel,el conductor muy amable

I travelled by myself

03 / 11 / 2024

P

Pierre Di Cato

Albi, France

Très grand Bus de 50 places pour 4 personnes et 3 bagages Très écologique Translate this opinion into English.

Very large Bus with 50 seats for 4 people and 3 pieces of luggage Very ecological Opinion translated. Show original.

I travelled with teenagers

10 / 14 / 2023

M

Marta Gutierrez Ruiz

Spain

Transporte autobús pequeño sucio , sin medidas de seguridad ( estaban rotas y encima te las clavabas en el trasero)y con mala amortiguación , sin sillas para los peques , el bus nos hacía saltar cada dos por tres . Nos dejo en el aeropuerto a 1 km de la zona de facturación que nos correspondía . Se pidió transfer pero entendíamos que que fuese una furgoneta tipo mercedes sobre todo por el precio, no un cutre bus sucio y sin medidas de seguridad para pasajeros , menos aún para niños

I travelled with small children

Sentimos que nuestro proveedor local no haya podido cumplir con el servicio reservado con la calidad a la que nos ha acostumbrado. Te pedimos perdón por lo ocurrido, y te aseguro que haremos lo posible para evitar que esto vuelva a ocurrir.

5 out of 49 reviews

03 / 06 / 2019

M

Mr. Raymond Brown

Hertfordshire, United Kingdom

Not very good outbound , Very good journey back to airport from hotel.Had to wait 40 minutes for coach taking us to our hotel.we will book transfers with this company again, Itrust them to do better next time.

02 / 28 / 2019

R

Raquel Santamaria

Köln, Germany

Todo perfecto, excepto que el personal de Civitatis me dio una información errónea en cuanto a la recogida. Me dijeron que me esperarerian con un cartel con mi nombre y el bus tiene una parada asignada fuera, a la que hay que dirigirse. Por lo demás todo perfecto, muy rápido y cómodo.

I travelled by myself

Se indican en tu reserva las instrucciones a seguir para traslados compartidos y privados. En tu caso era compartido y seguiste las del privado.

02 / 17 / 2019

B

Beatriz Pascual Romero

Valencia , Spain

Este servicio no es el que yo había contratado. Me siento engañada. Cuando contratas te sale una foto con una furgoneta y luego se trata de un autobús que te hace un trayecto infernal recogiendo gente por toda la isla. Tardamos más de 3 horas en llegar. Es una estafa para el precio que vale.

Al reservar un traslado compartido, por las características inherentes de este tipo de servicio es necesario recoger y llevar a destino a los clientes que reservan el mismo en similar franja horaria de acuerdo a la ruta establecida para cumplir con el servicio.

02 / 09 / 2019

A

Anonymous

Bilbao, Spain

Hace una hora q hemos llegado a Tenerife Sur,llevamos dentro del bus exactamente45 minutos y aun no salimos destino a nuestro hotel. Y por favor,cambien la foto del transporte compartido,no es bus pequeño ,es un autobus de los de 60 plazas...

La fotografía del vehículo es genérica, al contratar no se especifica el tipo de transporte. En traslados compartidos la salida puede tardar una hora.

01 / 24 / 2019

M

Maria Luisa

Madrid, Spain

La hora de recogida no concuerda con la solicitada la diferencia es mucha y no puedes cancelar pues avisan despues de las 48 horas de plazo que dan para hacerlo y no devuelven lo pagado

Como se indica en la reserva, al ser un servicio compartido el proveedor puede modificar la hora al planificar el recorrido para recoger a más clientes, aunque se intenta que se ajuste lo posible a la hora solicitada.

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