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Transfers in Akumal

  • Private Shared
    8.99 / 10
    8.9933333333333 724 reviews
    8.03 / 10
    8.0333333333333 647 reviews
  • 22,051
    travellers have enjoyed tours here
+ -

Covid-19 Measures

Please check local restrictions before traveling. All of our services comply with recommendations to avoid the spread of Covid-19.


  • P - How far ahead of time should I book my transfer?

    R -
    It is possible to book a private transfer service in Akumal with a minimum of 12 hours in advance
  • P - How long does the journey from the hotel to the airport take?

    R -
    The travel time between Cancun Airport and the various hotels may be up to almost 2 hours due to road remodeling on the main access roads. For example, to the hotels located in the hotel zone of Cancun 2 hours, to Playa del Carmen 3 hours, and to Tulum 4 hours.If you book a shared transfer, the waiting time at the airport can be up to 60 minutes.
  • P - What pick up time should I choose?

    R -

    For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
    For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected. 
    For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.

  • P - How long will the driver wait for me?

    R -
    • Airports: 1 hour from the plane's arrival time.
    • Cruise ports: 1 hour from the boat's docking time.
    • Tran stations: 15 minutes from the train's arrival time.
    • Hotels and apartments: 15 minutes from the time indicated when making your reservation.

    If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply

  • P - Where will the driver be waiting for me?

    R -
    • Airports: the driver will wait in the arrivals hall, just after luggage pick up.
    • Ports: the driver will wait in the arrivals terminal.
    • Train stations: the driver will wait at the exit of the train's arrival platform.
    • Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.

    The driver will always wait with a sign bearing your name.


  • P - Are the prices final? Are there any extra charges?

    R -

    Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.

  • P - How many people can travel in the vehicle?

    R -

    The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
    If your group is large, you should reserve more than one vehicle.

  • P - How many suitcases can I take?

    R -

    During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
    The maximum dimensions per type of suitcase are:

    • Hand luggage: total length, height and width adding up to no more than 115 cm.
    • Large suitcase: total length, height and width adding up to no more than 155 cm.
  • P - Are child seats available?

    R -

    During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.

  • P - How can I find out my flight number?

    R -

    The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.

  • P - Do I have to let someone know if my flight, boat, or train is delayed?

    R -

    Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.

  • P - Why do I need a working mobile phone?

    R -

    A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.

  • P - Who is responsible for a missed flight?

    R -

    The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.

  • P - Is it possible to make various stops?

    R -

    If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.

  • P - Can I share the vehicle with other people?

    R -

    We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.

  • P - Will the driver speak English?

    R -

    Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

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Total price per vehicle

Airport Cancún US$ 33.10
Airport Akumal US$ 79.20
Airport Playa del Carmen US$ 58.70
Airport Puerto Morelos US$ 48.90
Airport Tulúm US$ 89.10

Our customers' reviews

These are genuine reviews written by our customers.
Private Shared
9 / 10
724 reviews | 22,051 travellers
8 / 10
647 reviews | 22,051 travellers

5 out of 724 reviews


11 / 05 / 2021

Kevin Cotter

Curridabat , Costa Rica

Nobody was waiting for us, was hard to find the driver.

Depending on the number of people in the hall, the driver is not allowed to wait inside for passengers. However, a contact telephone number is provided for this purpose. We apologize for any inconvenience caused.

I travelled with friends

03 / 28 / 2021


Madrid , Spain

We arrived earlier than expected and the driver was waiting for us. Really professional and we felt very safe. I will take the rerun from hotel to airport with them.

I travelled with my partner

03 / 17 / 2021

Gaston Kachani

Bsas, Argentina


I travelled with small children

02 / 02 / 2020

Maddalena Milanesi

Borgo San Giacomo, Italy

Great roblems with the shuttle: once out of the airport there was no one and by phone they said they had no availability and to take a taxi.

We are sorry for this inconvenience. The car suffered an incidence on its way and couldn't get in time to the airport. They weren't aware of this incidence with time enough to send another vehicle. We have already proceeded to refund the total amount.

I travelled with friends

09 / 20 / 2022

Jose Luis

Malaga, Spain

Un trato muy bueno por parte de Jose Luis la persona que nos recibió en el aereopuerto. Hilario el conductor muy simpatico nos llevo al hotel perfectamente. No tuvimos que esperar nada de tiempo. 100% recomendable. Translate this opinion into English.

A very good treatment by Jose Luis, the person who received us at the airport. Hilario the very nice driver took us to the hotel perfectly. We didn't have to wait any time. 100% recommendable. Opinion translated. Show original.

I travelled with my partner

5 out of 647 reviews


02 / 24 / 2022


Madrid, Spain

Llegas al aeropuerto y el transfer no te está esperando, sino que, es un representante de la compañía quién está ahí esperando a que llegues. Cuando llegas, es entonces cuando llaman al transfer y se demora unos 40-50 minutos en llegar después de hablar con el representante.

El traslado que reservaste era compartido. En estos casos la espera puede ir de 45 minutos a una hora, ya que hay que recoger a más personas que han contratado el servicio. En este tipo de traslados no se puede garantizar una hora de recogida.

I travelled with my partner

02 / 12 / 2020

Vinícius Julien

São Paulo, Brazil

Llegada en mi hostel exatamente en horário que solicite. Conductor educado y gentil. Muito rápido hasta el aeropuerto

I travelled by myself

01 / 31 / 2020

Rossana Rossi

Santa Maria , Brazil

The transfer got a little bit late (15 minutes) .

I travelled by myself

01 / 30 / 2020


Rotterdam , Netherlands

Not flexible at all

We were able to verify that the driver went to execute the transfer as planned. Thank you for your comment.

I travelled with friends

01 / 04 / 2020


Texas, United States Minor Outlying Islands

Al darle las gracias al conductor por su servicio, nos contestó “gracias para los payasos”. Este es el trato que se les da a los clientes si no proporcionan propina? La compañía debería pagar adecuadamente sus empleados o no permitirles de insultar irónicamente a los clientes por no pagar el un servicio previamente pagado, ulteriormente. No nos pareció correcto.

Sentimos de veras si el trato no fue el esperado. Por supuesto, pasamos nota a nuestro colaborador local para evitar que estas situaciones vuelvan a repetirse en el futuro.

I travelled with my partner