Some destinations offer shared transfers. In these cases, the selected time is approximate and may vary depending on the driver’s route. Detailed instructions for this service will be provided on your booking voucher.
FAQs
P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Boca Chica with a minimum of 6 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Punta Cana Airport and Bávaro beach is 25 minutes. We recommend that you book your hotel pickup 3 hours ahead of time. Shared transfers are only available to hotels in the hotel zone, not to private addresses, such as apartments or hotels not registered as such.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
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A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
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Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
PrivateShared
9 / 10
9
6,799 reviews
| 163,099 travellers
9 / 10
9.0466666666667
642 reviews
| 163,099 travellers
5 out of 6,799 reviews
8
01 / 23 / 2026
R
Roberto Salinas Navarro
Sao Paulo, Brazil
na ida pontual, no aeroporto, dificil encontrar motorista. na area de desembarque varias empresas c/nome passageiro, nao achando o meu sai e so fora do aerporto achei 2 pessoas c/placa c/ nome da empresa (nao do passageiro). me informei e de fato era nosso. ida ok, motorista simpatico, ajudou com malas e etc. carro antigo e nao tao limpo. na volta, pontual, placa com meu nome, carro novo, limpo, motorista serio, mal falou conosco, mandou tirar as rodinhas da mala. nao ajudou carregar.
I travelled with teenagers
O tratamento aos passageiros é um aspecto fundamental do serviço, por isso sempre buscamos contar com motoristas agradáveis. Lamentamos se você teve outra impressão e seguiremos nos esforçando para melhorar.
8
01 / 04 / 2026
D
Debora
Montevideo , Uruguay
El traslado muy bien, lo único es que tuvimos que esperar bastante cuando llegamos ya que no llegaba la van. Nos habían advertido que era complicado el acceso al aeropuerto, pero estábamos cansados del viaje y con calor.
El resto cumplieron con todo.
Translate this opinion into English.
The transfer was great, the only issue was that we had to wait quite a while when we arrived because the van wasn't there. We had been warned that access to the airport was difficult, but we were tired from the trip and it was hot. Everything else was perfect.
Opinion translated. Show original.
I travelled with teenagers
10
12 / 19 / 2025
M
Marisa Lorena Pobor
Jesús María, Argentina
Increíble el servicio de traslado. Cometimos el error de especificar mal el horario de recogida en el hotel y, advietiendolá con el mensaje q realizan el día anterior pudieron reprogramarlo a la brevedad. Muy atentos y serviciales. El chofer Edwin destaca por su amabilidad. Súper recomendable el servicio!
Translate this opinion into English.
The transfer service was incredible. We made the mistake of specifying the wrong hotel pickup time, but by notifying them with the message they send the day before, they were able to reschedule it immediately. They were very attentive and helpful. Our driver, Edwin, was especially friendly. Highly recommended!
Opinion translated. Show original.
I travelled with teenagers
10
12 / 13 / 2025
A
Anonymous
Madrid, Spain
Todo perfecto. Nos estaba esperando incluso antes de la hora, con un cartel con nuestro nombre, un coche mas grande del que habiamos pedido y una sillita de niño tal y como lo encargamos (en republica dominicana a veces la pides y luego no la llevan).
Translate this opinion into English.
Everything was perfect. He was even waiting for us before the scheduled time, with a sign with our name, a larger car than we had requested, and a child seat just as we had ordered (in the Dominican Republic, sometimes you order it and then they don't bring it).
Opinion translated. Show original.
I travelled with small children
10
12 / 11 / 2025
L
Luis Downs
Buenos Aires, Argentina
El traslado ha sido Excelente. El chofer absolutamente responsable y la presentación del vehiculo pulcro. la puntualidad precisa y nos ha dado, en cuanto llego al punto de encuentro, la certeza de su llegada con un mensaje a mi celular. Repetire la experiencia en otros viajes.
Translate this opinion into English.
The transfer was excellent. The driver was absolutely responsible and the vehicle was spotless. He was perfectly punctual and even sent a text message to my phone as soon as he arrived at the meeting point. I will definitely use this service again on future trips.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 6,799 reviews
01 / 23 / 2026
Sao Paulo, Brazil
na ida pontual, no aeroporto, dificil encontrar motorista. na area de desembarque varias empresas c/nome passageiro, nao achando o meu sai e so fora do aerporto achei 2 pessoas c/placa c/ nome da empresa (nao do passageiro). me informei e de fato era nosso. ida ok, motorista simpatico, ajudou com malas e etc. carro antigo e nao tao limpo. na volta, pontual, placa com meu nome, carro novo, limpo, motorista serio, mal falou conosco, mandou tirar as rodinhas da mala. nao ajudou carregar.
O tratamento aos passageiros é um aspecto fundamental do serviço, por isso sempre buscamos contar com motoristas agradáveis. Lamentamos se você teve outra impressão e seguiremos nos esforçando para melhorar.
01 / 04 / 2026
Montevideo , Uruguay
El traslado muy bien, lo único es que tuvimos que esperar bastante cuando llegamos ya que no llegaba la van. Nos habían advertido que era complicado el acceso al aeropuerto, pero estábamos cansados del viaje y con calor. El resto cumplieron con todo. Translate this opinion into English.
The transfer was great, the only issue was that we had to wait quite a while when we arrived because the van wasn't there. We had been warned that access to the airport was difficult, but we were tired from the trip and it was hot. Everything else was perfect. Opinion translated. Show original.
12 / 19 / 2025
Jesús María, Argentina
Increíble el servicio de traslado. Cometimos el error de especificar mal el horario de recogida en el hotel y, advietiendolá con el mensaje q realizan el día anterior pudieron reprogramarlo a la brevedad. Muy atentos y serviciales. El chofer Edwin destaca por su amabilidad. Súper recomendable el servicio! Translate this opinion into English.
The transfer service was incredible. We made the mistake of specifying the wrong hotel pickup time, but by notifying them with the message they send the day before, they were able to reschedule it immediately. They were very attentive and helpful. Our driver, Edwin, was especially friendly. Highly recommended! Opinion translated. Show original.
12 / 13 / 2025
Madrid, Spain
Todo perfecto. Nos estaba esperando incluso antes de la hora, con un cartel con nuestro nombre, un coche mas grande del que habiamos pedido y una sillita de niño tal y como lo encargamos (en republica dominicana a veces la pides y luego no la llevan). Translate this opinion into English.
Everything was perfect. He was even waiting for us before the scheduled time, with a sign with our name, a larger car than we had requested, and a child seat just as we had ordered (in the Dominican Republic, sometimes you order it and then they don't bring it). Opinion translated. Show original.
12 / 11 / 2025
Buenos Aires, Argentina
El traslado ha sido Excelente. El chofer absolutamente responsable y la presentación del vehiculo pulcro. la puntualidad precisa y nos ha dado, en cuanto llego al punto de encuentro, la certeza de su llegada con un mensaje a mi celular. Repetire la experiencia en otros viajes. Translate this opinion into English.
The transfer was excellent. The driver was absolutely responsible and the vehicle was spotless. He was perfectly punctual and even sent a text message to my phone as soon as he arrived at the meeting point. I will definitely use this service again on future trips. Opinion translated. Show original.
5 out of 642 reviews
01 / 22 / 2026
Spain
Todo fue muy bien y fueron muy puntuales Translate this opinion into English.
Everything went very well and they were very punctual. Opinion translated. Show original.
01 / 13 / 2026
San José, Costa Rica
Excelente atención. Muy puntuales . Translate this opinion into English.
Excellent service. Very punctual. Opinion translated. Show original.
01 / 06 / 2026
Orange , France
Parfait chauffeur agréable,bon véhicule. Translate this opinion into English.
Excellent, pleasant driver, good vehicle. Opinion translated. Show original.
01 / 06 / 2026
Bogotá , Colombia
Sin ningún problema Translate this opinion into English.
No problem. Opinion translated. Show original.
12 / 30 / 2025
México , Mexico
Muy puntuales y muy amables. Translate this opinion into English.
Very punctual and very friendly. Opinion translated. Show original.