P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Boca Chica with a minimum of 6 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Punta Cana Airport and Bávaro beach is 25 minutes. We recommend that you book your hotel pickup 3 hours ahead of time. Shared transfers are only available to hotels in the hotel zone, not to private addresses, such as apartments or hotels not registered as such.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
PrivateShared
9.10 / 10
9.0933333333333
5,954 reviews
| 133,919 travellers
9 / 10
8.9733333333333
599 reviews
| 133,919 travellers
5 out of 5,954 reviews
8
07 / 23 / 2025
M
Marcelo Parlanti
Argentina
Excelente comunicación el día previo. Y muy puntual al buscarnos.
Chofer muy atento y amable. Si al ir con mi familia e hijos, no teníamos ningún apuro en llegar al aeropuerto y me pareció un poco imprudente ir adelantando coches por la derecha y la baquina (berma) fuera del camino principal. Por lo demás un viaje agradable.
Al finalizar nos solicitó una foto con toda la familia para justificar el viaje, y le pedí que solo a mi, ya que no permitimos tomen fotos de nuestros.
Translate this opinion into English.
Excellent communication the day before. And he was very punctual in picking us up. The driver was very attentive and friendly. Since I was traveling with my family and children, we weren't in a hurry to get to the airport, and it seemed a bit reckless to pass cars on the right and on the shoulder (baquina) off the main road. Otherwise, it was a pleasant trip. At the end, he asked for a photo of us with the whole family to justify the trip, and I asked for just me, since we don't allow photos of ours.
Opinion translated. Show original.
I travelled with small children
10
07 / 04 / 2025
F
Fernanda
Uruguay
El traslado de los choferes de ida y de vuelta fueron muy buenos. Tuvimos algun inconveniente con el chofer que teníamos designado a la ida ya que se mostraba insistente en vendernos excursiones. A pesar de ese inconveniente quedamos muy conforme con el servicio, el confort de los vehiculos y sus conductores.
Translate this opinion into English.
The drivers' transportation both ways was excellent. We had some issues with our designated driver on the outward journey, as he insisted on selling us excursions. Despite this inconvenience, we were very satisfied with the service, the comfort of the vehicles, and the drivers.
Opinion translated. Show original.
I travelled with friends
10
06 / 24 / 2025
M
Maricarmen
Terrassa, Spain
Excelente. Llegada al aeropuerto y tras pasar el control de entrada, envio whatsapp a la empresa responsable del traslado al hotel (Tours Operadora S&J) informándoles que ya estábamos en el exterior de la terminal. En 5’ nos recogía Joel, un profesional fantástico, prudente, responsable y velando por la seguridad de los clientes. El traslado desde el aeropuerto de Punta Cana al hotel, en Bayahibe, dura entre 45’ y una hora.
I travelled with my partner
10
05 / 27 / 2025
J
Juan Carlos
San Lorenzo De El Escorial, Spain
A la salida de aduana estaba esperándome el conductor Jose que además de amable y servicial hizo que nuestro desplazamiento fuera de lo más agradable. Es la segunda vez que utilizo este servicio a través de Civitatis y no puedo sino recomendarlo ampliamente
Translate this opinion into English.
At the customs exit, my driver, Jose, was waiting for me. He was friendly and helpful, making our trip extremely pleasant. This is the second time I've used this service through Civitatis, and I highly recommend it.
Opinion translated. Show original.
I travelled with my partner
10
03 / 08 / 2025
P
Pedro Gabriel
Madrid , Spain
Transfer playa Bávaro al aeropuerto de las Americas con Civitatis. Servicio y profesionalidad inmejorables..
Vehículo a estrenar con todo tipo de avances tecnológicos y súper limpio.
El chofer Javier súper amable y profesional, llegó 15 minutos antes al hotel para esperarnos nos compró unas cervezas frescas para el trayecto hasta el aeropuerto. Sinceramente creo que no se puede esperar nada mejor, hemos viajado por todo el mundo y no hemos encontrado nada mejor. SÚPER RECOMENDADO-FELICITACIONES
Translate this opinion into English.
Transfer from Bávaro beach to Las Americas airport with Civitatis. Unbeatable service and professionalism. Brand new vehicle with all kinds of technological advances and super clean. The driver Javier was super friendly and professional, he arrived 15 minutes early at the hotel to wait for us and bought us some cold beers for the trip to the airport. I sincerely believe that you can't expect anything better, we have traveled all over the world and we have not found anything better. HIGHLY RECOMMENDED - CONGRATULATIONS
Opinion translated. Show original.
I travelled with friends
5 out of 599 reviews
10
08 / 14 / 2025
E
Edgar
Guatemala
El traslado estuvo excelente, el piloto fue muy servicial y nos ayudó con todo, el servicio es muy cómodo y mu puntual.
Translate this opinion into English.
The transfer was excellent, the pilot was very helpful and assisted us with everything, the service is very convenient and very punctual.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 5,954 reviews
07 / 23 / 2025
Argentina
Excelente comunicación el día previo. Y muy puntual al buscarnos. Chofer muy atento y amable. Si al ir con mi familia e hijos, no teníamos ningún apuro en llegar al aeropuerto y me pareció un poco imprudente ir adelantando coches por la derecha y la baquina (berma) fuera del camino principal. Por lo demás un viaje agradable. Al finalizar nos solicitó una foto con toda la familia para justificar el viaje, y le pedí que solo a mi, ya que no permitimos tomen fotos de nuestros. Translate this opinion into English.
Excellent communication the day before. And he was very punctual in picking us up. The driver was very attentive and friendly. Since I was traveling with my family and children, we weren't in a hurry to get to the airport, and it seemed a bit reckless to pass cars on the right and on the shoulder (baquina) off the main road. Otherwise, it was a pleasant trip. At the end, he asked for a photo of us with the whole family to justify the trip, and I asked for just me, since we don't allow photos of ours. Opinion translated. Show original.
07 / 04 / 2025
Uruguay
El traslado de los choferes de ida y de vuelta fueron muy buenos. Tuvimos algun inconveniente con el chofer que teníamos designado a la ida ya que se mostraba insistente en vendernos excursiones. A pesar de ese inconveniente quedamos muy conforme con el servicio, el confort de los vehiculos y sus conductores. Translate this opinion into English.
The drivers' transportation both ways was excellent. We had some issues with our designated driver on the outward journey, as he insisted on selling us excursions. Despite this inconvenience, we were very satisfied with the service, the comfort of the vehicles, and the drivers. Opinion translated. Show original.
06 / 24 / 2025
Terrassa, Spain
Excelente. Llegada al aeropuerto y tras pasar el control de entrada, envio whatsapp a la empresa responsable del traslado al hotel (Tours Operadora S&J) informándoles que ya estábamos en el exterior de la terminal. En 5’ nos recogía Joel, un profesional fantástico, prudente, responsable y velando por la seguridad de los clientes. El traslado desde el aeropuerto de Punta Cana al hotel, en Bayahibe, dura entre 45’ y una hora.
05 / 27 / 2025
San Lorenzo De El Escorial, Spain
A la salida de aduana estaba esperándome el conductor Jose que además de amable y servicial hizo que nuestro desplazamiento fuera de lo más agradable. Es la segunda vez que utilizo este servicio a través de Civitatis y no puedo sino recomendarlo ampliamente Translate this opinion into English.
At the customs exit, my driver, Jose, was waiting for me. He was friendly and helpful, making our trip extremely pleasant. This is the second time I've used this service through Civitatis, and I highly recommend it. Opinion translated. Show original.
03 / 08 / 2025
Madrid , Spain
Transfer playa Bávaro al aeropuerto de las Americas con Civitatis. Servicio y profesionalidad inmejorables.. Vehículo a estrenar con todo tipo de avances tecnológicos y súper limpio. El chofer Javier súper amable y profesional, llegó 15 minutos antes al hotel para esperarnos nos compró unas cervezas frescas para el trayecto hasta el aeropuerto. Sinceramente creo que no se puede esperar nada mejor, hemos viajado por todo el mundo y no hemos encontrado nada mejor. SÚPER RECOMENDADO-FELICITACIONES Translate this opinion into English.
Transfer from Bávaro beach to Las Americas airport with Civitatis. Unbeatable service and professionalism. Brand new vehicle with all kinds of technological advances and super clean. The driver Javier was super friendly and professional, he arrived 15 minutes early at the hotel to wait for us and bought us some cold beers for the trip to the airport. I sincerely believe that you can't expect anything better, we have traveled all over the world and we have not found anything better. HIGHLY RECOMMENDED - CONGRATULATIONS Opinion translated. Show original.
5 out of 599 reviews
08 / 14 / 2025
Guatemala
El traslado estuvo excelente, el piloto fue muy servicial y nos ayudó con todo, el servicio es muy cómodo y mu puntual. Translate this opinion into English.
The transfer was excellent, the pilot was very helpful and assisted us with everything, the service is very convenient and very punctual. Opinion translated. Show original.
08 / 08 / 2025
Spain
Puntualidad y rapidez en el traslado
08 / 02 / 2025
Tucuman , Argentina
Excelente , en horario, buena unidad de traslado y personal amable y respetuoso. Translate this opinion into English.
Excellent, on time, good transfer unit and friendly and respectful staff. Opinion translated. Show original.
06 / 29 / 2025
Marília , Brazil
Pontuais bem organizados com identificação muito fácil de encontrar Translate this opinion into English.
Well organized punctual with identification very easy to find Opinion translated. Show original.
06 / 23 / 2025
Spain
Todo el personal súper agradable y servicial, especialmente Coqui, el conductor. Gracias Translate this opinion into English.
The entire staff was super nice and helpful, especially Coqui, the driver. Thank you. Opinion translated. Show original.