P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Dublin with a minimum of 6 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you book the return transfer option, we recommend that you request your hotel pickup at the hotel at least 2.5 hours ahead of time (or 3 hours if your accommodation is not in the centre). The journey time to the Dublin Airport is between 25 and 60 minutes.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
How much does a transfer service cost? Are there child car seats? How many people fit in a vehicle?
Find answers to our most frequently asked questions.
If you have any other questions
please contact us
Our customers' reviews
These are genuine reviews written by our customers.
9.10 / 10
9.1466666666667
7,086 reviews
| 114,748 travellers
5 out of 7,086 reviews
10
08 / 16 / 2025
S
Sílvia
Girona, Spain
Llegamos al punto de encuentro y nuestro chofer no estaba, llamamos siguiendo las instrucciones y en 5 minutos teníamos un chofer que nos venía a recoger (el primero había tenido algun problema). Tanto la atención por teléfono como el chofer fue excelente y nos dieron mucha tranquilidad.
Decidimos cojer traslado porque llegamos por la noche tarde y nos dieron no queríamos hacer cola por los taxis como pasa en algunos aeropuertos.
Translate this opinion into English.
We arrived at the meeting point and our driver wasn't there. We called following the instructions, and within 5 minutes we had a driver coming to pick us up (the first one had had some problems). Both the customer service over the phone and the driver were excellent and gave us a lot of peace of mind.
We decided to take a transfer because we arrived late at night and didn't want to wait in line for taxis like we do at some airports.
Opinion translated. Show original.
I travelled with teenagers
10
07 / 01 / 2025
A
Aida
Portugal
Senhor muito simpático e atencioso, para além de ter estado quase meia hora à minha espera pelo atraso do meu voo foi sempre bastante simpático, o carro era ótimo e ajudou-me a colocar as malas no porta-bagagens. Outra coisa que foi muito simpático da parte dele e não era obrigado foi ter ficado à minha espera para se certificar que eu estava no local correto e era recebida.
Translate this opinion into English.
Very friendly and attentive gentleman, besides having waited for me for almost half an hour due to my flight delay, he was always very friendly, the car was great and he helped me put my bags in the trunk. Another thing that was very kind of him and he wasn't obliged to do was to wait for me to make sure I was in the right place and that I was received.
Opinion translated. Show original.
I travelled by myself
10
08 / 23 / 2025
J
Jean Michel Patuel
Codalet , France
Ça fait plusieurs fois que je fais appel à civitatis aussi bien en France que à l'étranger et tous c'est super bien passé. Toujours à l'heure pour les transferts d'aéroports et je voyage sereinement.
Translate this opinion into English.
I've used Civitatis several times, both in France and abroad, and everything has gone really well. Airport transfers are always on time, and I travel with peace of mind.
Opinion translated. Show original.
I travelled with teenagers
8
08 / 21 / 2025
M
Maria
Spain
Llegó un poco antes y llamo para avisar que estaba. Buen conductor que daba seguridad en el caos del tráfico de Dublín.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 7,086 reviews
08 / 16 / 2025
Girona, Spain
Llegamos al punto de encuentro y nuestro chofer no estaba, llamamos siguiendo las instrucciones y en 5 minutos teníamos un chofer que nos venía a recoger (el primero había tenido algun problema). Tanto la atención por teléfono como el chofer fue excelente y nos dieron mucha tranquilidad. Decidimos cojer traslado porque llegamos por la noche tarde y nos dieron no queríamos hacer cola por los taxis como pasa en algunos aeropuertos. Translate this opinion into English.
We arrived at the meeting point and our driver wasn't there. We called following the instructions, and within 5 minutes we had a driver coming to pick us up (the first one had had some problems). Both the customer service over the phone and the driver were excellent and gave us a lot of peace of mind. We decided to take a transfer because we arrived late at night and didn't want to wait in line for taxis like we do at some airports. Opinion translated. Show original.
07 / 01 / 2025
Portugal
Senhor muito simpático e atencioso, para além de ter estado quase meia hora à minha espera pelo atraso do meu voo foi sempre bastante simpático, o carro era ótimo e ajudou-me a colocar as malas no porta-bagagens. Outra coisa que foi muito simpático da parte dele e não era obrigado foi ter ficado à minha espera para se certificar que eu estava no local correto e era recebida. Translate this opinion into English.
Very friendly and attentive gentleman, besides having waited for me for almost half an hour due to my flight delay, he was always very friendly, the car was great and he helped me put my bags in the trunk. Another thing that was very kind of him and he wasn't obliged to do was to wait for me to make sure I was in the right place and that I was received. Opinion translated. Show original.
08 / 23 / 2025
Codalet , France
Ça fait plusieurs fois que je fais appel à civitatis aussi bien en France que à l'étranger et tous c'est super bien passé. Toujours à l'heure pour les transferts d'aéroports et je voyage sereinement. Translate this opinion into English.
I've used Civitatis several times, both in France and abroad, and everything has gone really well. Airport transfers are always on time, and I travel with peace of mind. Opinion translated. Show original.
08 / 21 / 2025
Spain
Llegó un poco antes y llamo para avisar que estaba. Buen conductor que daba seguridad en el caos del tráfico de Dublín.
08 / 20 / 2025
Spain
Todo perfecto