Florence Hop-On Hop-Off Bus - Reviews

Rating of the activity

7.90 / 10

7.8744554455446 505 reviews | 8,728 travellers

14 traveler-submitted photos

Customer scoring

203

155

Type of traveler

Traveling alone (43)

Couple (181)

Group of friends (52)

With small children (32)

With older children (87)

Reviews from real clients who booked our products.

See only reviews with text

Jan / 02 / 2026

Anonymous

Dec / 31 / 2025

Elisa

Madrid, Spain

I travelled with my partner

Quiero destacar la profesionalidad y amabilidad del personal a bordo , en ambas líneas Translate this opinion into English.

I would like to highlight the professionalism and friendliness of the staff on board, on both lines. Opinion translated. Show original.

I travelled with my partner

Jun / 11 / 2023

Jorge Alberto

Spain

I travelled with my partner

En realidad el bus turístico no tiene mayor atractivo en esta ciudad en la que para conocer los lugares más importantes debes ingresar al centro histórico y caminar. Pero para una mirada amplia, y sobre todo para ver la ciudad desde el mirador puede ser útil. Translate this opinion into English.

In reality, the tourist bus does not have much appeal in this city where to get to know the most important places you must enter the historic center and walk. But for a broad look, and especially to see the city from the viewpoint, it can be useful. Opinion translated. Show original.

I travelled with my partner

May / 26 / 2017

Laura María

Granada, Spain

I travelled with teenagers

La ruta en el bus turístico es rápida y no se hace pesada (60 minutos). Nosotros realizamos una primera vuelta sin bajarnos en ninguna parada (los autobuses llegaron cada 15 minutos pues nos hacían esperar hasta completar la parte alta del bus, que te da una visión general desde otro punto de vista de la ciudad). Continuamos repitiendo de nuevo toda la ruta, en una segunda vuelta, y nos bajamos en la plaza de Miguel Ángel, para bajar andando hasta el río. Muy recomendable hacerlo de esta forma.

I travelled with teenagers

Oct / 06 / 2025

Terry

France

I travelled with friends

It was interesting to see the outskirts of Florence. And nice to sit down for a while. However, I couldn't find a map to find the pick up points. We came across a bus stop by chance. A map would have been good. Maybe there was one, but I couldn't find one

I travelled with friends

On the website description, we share a map with all the information about the bus, the routes, and the pick-up points. We're sorry for the inconvenience caused.

Oct / 07 / 2024

Yenny

Medellín, Colombia

I travelled with friends

El Tour cumple con lo que ofrece, pero no justifica tomar el bus ya que todos los lugares de interés se encuentran en el centro y debes recorrerlo caminando. Nosotros solo alcanzamos a dar un recorrido en el bus y nos bajamos en la parada más central para caminar por toda Florencia Translate this opinion into English.

The tour does what it offers, but it does not justify taking the bus since all the places of interest are in the center and you have to walk around. We only managed to take a ride on the bus and got off at the most central stop to walk around Florence. Opinion translated. Show original.

I travelled with friends

Sep / 18 / 2024

Amina

Rio De Janeiro, Brazil

I travelled with teenagers

Acabei indo para um ponto antigo do ônibus Cheguei lá e como tinha uma placa esperei. O ônibus não passou e precisei entrar em contato pelo whatsapp para saber q o ponto não era mais ali há 3 anos. Perdi uma hora e meia nisso. A moça do ônibus não tinha nada de simpática e o local onde sentamos a saída de áudio não funcionava. Muito trânsito tb então realmente não achei que valeu a pena. Não indico.

I travelled with teenagers

Listamos os horários, as rotas e as frequências dos ônibus em nosso site. Recomendamos que você verifique isso antes de fazer a atividade. Por outro lado, recomendamos comentar sobre quaisquer incidentes com os comentários registrados para que eles possam ser resolvidos imediatamente. Pedimos desculpas por qualquer inconveniente.

Apr / 01 / 2024

Elena Pozzobon

Treviso, Italy

I travelled with small children

Siamo stati sfortunati perchè la giornata (metereologicamente parlando) era delle peggiori, ma grazie al Bus abbiamo potuto ammirare un pò di Firenze. Se la giornata non fosse stata di pioggia sicuramente il tour sarebbe stato sfruttato appieno come si dovrebbe fare, scendere ad ogni fermata godersi la città e poi risalire col buso successivo per proseguire. L'idea è ben strutturata. Valido Translate this opinion into English.

We were unlucky because the day (meteorologically speaking) was the worst, but thanks to the bus we were able to admire a bit of Florence. If the day had not been rainy, the tour would certainly have been fully exploited as it should be done, getting off at each stop to enjoy the city and then getting back on the next bus to continue. The idea is well structured. Valid Opinion translated. Show original.

I travelled with small children

Mar / 03 / 2024

Maria De Fátima

Nova Friburgo, Brazil

I travelled with my partner

Foi uma ótima opção ter adquirido o voucher desse ônibus, porém comprei para 3 dias, mas não é necessário...com 1 dia vc conhece toda rota e ainda pode refazer a rota para descer nos lugares q mais te agradar...Eu gostei muito, tem áudio em português, e nós optamos por tomar o ônibus na estação Santa Maria novelle.

I travelled with my partner

Aug / 28 / 2023

Marco

Lecco, Italy

I travelled with teenagers

Io ho fatto il percorso blu, un po' troppo semplice nelle descrizioni dei luoghi.Mi sono fermato su piazzale Michelangelo,la referente mi aveva detto che il successivo autobus sarebbe passato dopo 25 Min invece è arrivato prima.Durante la discesa dai tornanti descrivono delle ville e un albero a due rami ma io ho faticato a capire e individuare dove fossero.Nell' insieme carino ma si può sicuramente migliorare mettendo una guida e non un nastro registrato, così che possa spiegare indicando.

I travelled with teenagers

Jun / 02 / 2023

Carlos Mena

El Salvador

Todo bien. Solamente 1 inconveniente: deseaba abordar el autobús en la parada cercana a la Plaza La Santa Cruz, a las 5 pm. Hicios señales a la tripulación para esperar por nosotros mientras corrimos al punto de parada, a 50 mts. antes de llegar, el Motorista arrancó y nos dejó Esperando hasta el siguiente autobús por 30 minutos. Comprenderán que después de caminar mucho por Florencia, se llega a estar cansado y el Motorista no espero ni 2 minutos. Translate this opinion into English.

All good. Only 1 inconvenience: I wanted to board the bus at the stop near Plaza La Santa Cruz, at 5 pm. He signaled to the crew to wait for us while we ran to the staging point, 50 meters away. before arriving, the Motorist started and left us Waiting for the next bus for 30 minutes. You will understand that after walking a lot in Florence, you get tired and the Biker does not wait even 2 minutes. Opinion translated. Show original.

May / 12 / 2023

Karina Andrea

Cipolletti, Argentina

I travelled with teenagers

Nos tocó un día de mucha lluvia y granizos. No permitîían que la gente se reubicara abajo, aduciendo normas. No tenían en consideración que era una situación muy particular, que estaba entrando agua por todos lados y que la gente pedía por favor reconsideración. El bus no cuenta en planta alta con vidrios ni cobertores para este tipo de contingencias Al final tuvieron que acceder porque todo el mundo bajó. Translate this opinion into English.

We had a day with a lot of rain and hail. They didn't allow people to relocate downstairs, citing rules. They did not take into consideration that it was a very particular situation, that water was entering from all sides and that people were asking for a reconsideration. The bus does not have windows or covers on the top floor for this type of contingency. In the end they had to access it because everyone got off. Opinion translated. Show original.

I travelled with teenagers

Apr / 16 / 2023

Davi

Brasília, Brazil

I travelled with my partner

Nossa experiência com esse passeio foi péssima! Os funcionários que estavam no ônibus que pegamos foram extremamente grosseiros, respondiam às nossas dúvidas como se estivessem fazendo algum favor. Pagar essa grana toda para ser maltratado não dá.

I travelled with my partner

Lamentamos que o pessoal do ônibus não tenha se comportado como seria de se esperar. Fizemos uma nota para tomar as medidas necessárias a este respeito.

Jan / 23 / 2023

Patrizia

Milano, Italy

I travelled by myself

Dipende dalla città: i monumenti sono concentrati nel centro mentre l’autobus turistico ha come percorso la periferia. Nelle altre città le vie sono più ampie e possono percorrere anche il centro. Sarebbe forse utile usare un autobus più piccolo

I travelled by myself

Il percorso, la frequenza e gli orari dell'autobus sono indicati sul nostro sito web. Ci dispiace per l'inconveniente e per il fatto che il viaggio non sia stato come sperato.

Sep / 25 / 2022

Laura

Colombia

I travelled with teenagers

Solo estaba en servicio una de las líneas, la azul si no estoy mal, y en la app no estaba bien señalizado en el mapa por lo que perdimos unos buenos minutos encontrando la parada, ademas no era muy estratégica esa línea, así que tuvimos que caminar bastante entre las paradas y las atracciones turísticas. Por último y lo peor: los buses tienen un horario de servicio muy limitado, sería bueno que funcionara al menos hasta las 7pm

Only one of the lines was in service, the blue one if I'm not wrong, and in the app it wasn't well marked on the map so we lost a good few minutes finding the stop, also that line wasn't very strategic, so we had to quite a bit of walking between stops and tourist attractions. Last and worst: the buses have very limited hours of service, it would be nice if they ran at least until 7pm

I travelled with teenagers

Tanto en la descripción de nuestra web como en el mapa que adjuntamos en pdf, la única línea que se oferta es una de color marino. Sentimos si se esperaba otra cosa, así como si la experiencia no fue del todo de vuestro agrado. Translate this opinion into English.

Both in the description of our website and in the map that we attach in pdf, the only line that is offered is a marine color. We are sorry if something else was expected, as well as if the experience was not entirely to your liking. Opinion translated. Show original.

May / 14 / 2022

Hubert

Belgium

I travelled with friends

le service est très bien. Seul bémol : après avoir réservé une excursion à bord, il n'a pas été facile de trouver l'endroit de l'enregistrement à l'intérieur de la gare. Aller chercher le car en ville n'est pas de tout repos pour des personnes d'un âge certain autant à Florence qu'à Pise. Translate this opinion into English.

The service is very good. Only downside: after booking an excursion on board, it was not easy to find the check-in location inside the station. Picking up the bus in town is not easy for people of a certain age in both Florence and Pisa. Opinion translated. Show original.

I travelled with friends

Sep / 04 / 2019

Anonymous

., Spain

I travelled with teenagers

Da poca información y se oye mal. En algunos puntos ni siquiera se oye la información y mientras están hablando cortan para indicar la parada. La zona histórica está muy concentrada y no pasa apenas por ella, lo único interesante, el mirador. Poco recomendable

I travelled with teenagers

Hemos enviado el mensaje a nuestro proveedor para que revise el sistema de audio.

Jul / 15 / 2019

Lydia

Nantes, France

I travelled with my partner

Comme il pleuvait nous nos sommes abriter en haut et o milieuu.le son est mouennement bon .les arret sont mentionner a l oral en anglais et italien.le devant du haut du car n as pas d essuis glace et quand il pleut ont voit beaucoup moins bien.les intervenants sont tres sympa et font leur possible pour rendre votre moment agreavle.le 2 tours passent presque tout le temps o memz endroits.inutile......

I travelled with my partner

Nov / 04 / 2018

Sheila

Boston, United States

I travelled with my partner

Highly recommend the Hop On Hop Off Bus Tour to get a fantastic overview of the city with earphone narrative. Great if you have limited time to explore. It’s especially useful for travelers with limited mobility. The drivers are very helpful, answering your logistical and navigation questions as well. Easy to book ahead online, especially during peak season. Save your receipt for a discount at your next destination!

I travelled with my partner

Sep / 12 / 2018

Joselin Estrada

Madrid, Spain

I travelled with friends

Esperamos por un autobús una hora y cuarto cuando nos dijeron que esperaríamos 30 min. El audio iba bien. Pero eso último hizo que la actividad se notara que no estaba bien organizada. Ya que esperar en la terminal de buses ese tiempo fue inaceptable retrasándonos en nuestros planes de visita a los monumentos etc.

I travelled with friends

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Florence Hop-On Hop-Off Bus - Reviews

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