United Kingdom London

Transfers in London

  • 8.81 / 10
    8.8066666666667 42,715 reviews
  • 655,161
    travelers have already enjoyed this destination
+ -

FAQs

  • P - How far ahead of time should I book my transfer?

    R -
    It is possible to book a private transfer service in London with a minimum of 8 hours in advance

  • P - How long does the journey from the hotel to the airport take?

    R -

    Due to London’s size and traffic, especially during rush hour, we recommend booking the pick-up at the hotel minimum 3 hours before the flight departure time (3,5 hours for Gatwick and Stansted). If you have to check in your luggage, are travelling during rush hour or are staying far away from the airport, we recommend booking the transfer 4 hours before your flight.

  • P - What pick up time should I choose?

    R -

    For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
    For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected. 
    For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.

  • P - How long will the driver wait for me?

    R -
    • Airports: 1 hour from the plane's arrival time.
    • Cruise ports: 30 minutes from the time indicated when making your reservation.
    • Tran stations: 15 minutes from the train's arrival time.
    • Hotels and apartments: 15 minutes from the time indicated when making your reservation.

    If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
     

  • P - Where will the driver be waiting for me?

    R -
    • Airports:
      1. Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
      2. Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
    • Ports: the driver will wait in the arrivals terminal.
    • Train stations: the driver will wait at the exit of the train's arrival platform.
    • Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.

  • P - Are the prices final? Are there any extra charges?

    R -

    Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
     

  • P - How many people can travel in the vehicle?

    R -

    The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
    If your group is large, you should reserve more than one vehicle.
     

  • P - How many suitcases can I take?

    R -

    During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
    The maximum dimensions per type of suitcase are:

    • Hand luggage: total length, height and width adding up to no more than 115 cm.
    • Large suitcase: total length, height and width adding up to no more than 155 cm.

  • P - Are child seats available?

    R -

    During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.

  • P - How can I find out my flight number?

    R -

    The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.

  • P - Do I have to let someone know if my flight, boat, or train is delayed?

    R -

    Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.

  • P - Why do I need a working mobile phone?

    R -

    A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.

  • P - Who is responsible for a missed flight?

    R -

    The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.

  • P - Is it possible to make various stops?

    R -

    If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.

  • P - Can I share the vehicle with other people?

    R -

    We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.

  • P - Will the driver speak English?

    R -

    Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

  • P - Do you have transfers in other destinations?

    R -

    Yes, here you can see all the destinations where we offer airport transfers.

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Total price per vehicle

Gatwick Airport Centre of London US$ 171.15
Heathrow Airport Centre of London US$ 98.80
Stansted Airport Centre of London US$ 171.15
London City Airport Centre of London US$ 124.79

Our customers' reviews

These are genuine reviews written by our customers.
8.80 / 10
8.8066666666667
42,715 reviews | 655,161 travellers

5 out of 42,715 reviews

10

11 / 07 / 2026

J
Jose

Spain

Fabuloso. Muy atentos en todo momento y en contacto telefónico constante para ultimar la recogida. Muy puntuales y profesionalidad tanto por parte de la empresa como del conductor que hasta envió la ubicación en tiempo real para que supiéramos donde estaba y cuánto tardaría. Muy recomendable. Translate this opinion into English.

Fantastic. They were very attentive at all times and kept in constant contact by phone to finalize the pickup. They were very punctual and professional, both the company and the driver, who even sent us his real-time location so we knew where he was and how long he would arrive. Highly recommended. Opinion translated. Show original.

I travelled with my partner
8

10 / 18 / 2026

L
Lodovica

Brescia, Italy

purtroppo sia all'arrivo che alla partenza i transfer sono arrivati in ritardo (causa traffico dicono) . L' aspetto positivo è che si sono preoccupate di avvisarci e tenerci aggiornati sul loro spostamento . Ho trovato persone educate e disponibili.

I travelled with teenagers

Grazie mille per il tuo commento. Lo inoltreremo al fornitore affinché ne tenga conto e migliori il proprio servizio per quanto possibile.

10

07 / 31 / 2026

P
Patricia

Santander, Spain

El conductor que estaba asignado no se presentó, pero enseguida nos llamaron para asignarnos otro conductor(Ahmed con un Toyota Prius de color blanco). Se encontró la autopista colapsada por un accidente y tuvo que tomar varios trayectos alternativos, conduciendo de manera eficaz y segura, preocupado en todo momento de que pudiéramos coger nuestro avión a tiempo. Aunque ya se lo dijimos a él en persona queremos que le trasladen nuestro agradecimiento.

I travelled with teenagers

Muchas gracias por compartir su experiencia. Lamentamos el inconveniente inicial y nos alegra saber que Ahmed pudo ayudarles a llegar a tiempo a su vuelo, a pesar del tráfico y los desvíos. Le trasladaremos con mucho gusto su agradecimiento.

8

07 / 04 / 2026

A
Anonymous

Mty, Mexico

No se llevó a cabo el traslado porque realice una modificación de pick up, si se reflejó en sistema de Civitatis, me llegó la modificación realizada como confirmada pero el operador no la tenía registrada en su sistema. Me parece que todo está excelente a excepción de los cambios, en caso de querer hacer un cambio, el operador no lo considera. Es mejor cancelar y volver a hacer una nueva reserva.

I travelled by myself

Sentimos que no se te proporcionara el servicio como estaba previsto. Los responsables oportunos ya están al tanto de la situación para velar porque no se repita de nuevo. Se ha efectuado el reembolso correspondiente.

10

06 / 01 / 2026

C
Craig

Fremont, United States

Our driver was very engaging and personable. This was first foray with Civitatis for a transfer. We were pleased with the booking process and transportation provided. After a ten hour flight, one could easily be critical, but we survived our travel day without an issue without a problem. I will be using the service again, based solely on the ease of booking first and foremost. Everything else just fell into place. Great experience for us.

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