Very puntual and excellent service with the driver and all people that assist us
5
Jorge
PrivateShared
7.58 / 10
7.5833333333333
72 reviews
7.60 / 10
7.6
35 reviews
5,532
travellers have enjoyed tours here
Some destinations offer shared transfers. In these cases, the selected time is approximate and may vary depending on the driver’s route. Detailed instructions for this service will be provided on your booking voucher.
FAQs
P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Montego Bay with a minimum of 3 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Sir Donald Sangster Airport and Montego Bay is between 10 and 20 minutes. The journey time to Negril or Ocho Ríos is 90 minutes. We recommend that you arrive at the airport at least two hours ahead of time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
PrivateShared
7.60 / 10
7.5833333333333
72 reviews
| 5,532 travellers
7.60 / 10
7.6
35 reviews
| 5,532 travellers
5 out of 72 reviews
10
01 / 09 / 2026
M
Maria Regina Ferreira Romeiro
São Paulo, Brazil
Foi ótimo, motorista educado e simpático, chegou no horário combinado, carro ótimo e confortável! Nunca tenho problemas com Civitatis, é possível ver que Civitatis faz intermediação com agências turísticas locais muito qualificadas e de confiança. Já usei em 3 países diferentes e sempre com a mesma qualidade !
Translate this opinion into English.
It was great, the driver was polite and friendly, arrived on time, the car was great and comfortable! I never have problems with Civitatis, it's clear that Civitatis mediates with highly qualified and trustworthy local travel agencies. I've used them in 3 different countries and always with the same quality!
Opinion translated. Show original.
It was great. Excellent car. Very friendly and polite driver. On time, we didn't wait even 5 minutes.
Opinion translated. Show original.
I travelled with my partner
10
02 / 08 / 2024
L
Lilian
Salvador , Brazil
Ao chegar no aeroporto, localizei o representante da empresa com facilidade, ele tinha uma placa com meu nome. O motorista foi muito gentil e deu várias informações sobre a cidade.
Translate this opinion into English.
Upon arriving at the airport, I easily located the company representative, he had a sign with my name on it. The driver was very kind and gave lots of information about the city.
Opinion translated. Show original.
I travelled with my partner
10
02 / 17 / 2026
S
Silvia Vazquez
Uruguay
El conductor muy simpático y amable , al igual que la muchacha que nos esperaba en el aeropuerto . Lo único que pienso debería mejorar es enviar un conductor de habla hispana, cuando se trata de turistas que hablan español , ya que se dificultaba la comunicación. Por lo demás , como dije , excelente!!!
Translate this opinion into English.
The driver was very friendly and helpful, as was the young woman who met us at the airport. The only thing I think they should improve is sending a Spanish-speaking driver when dealing with Spanish-speaking tourists, as communication was difficult. Otherwise, as I said, excellent!
Opinion translated. Show original.
The booking process was easy, the drive was fine (once I got on board) but the bus took 30 minutes collecting passengers from the hotel while I waited at the gate. It is unfortunate that local residents have to stand up on the roadside to use this service, as there is no convenient pick-up place for anyone who is not a hotel guest. Maybe your company can make suitable arrangements with at least one hotel in each major area to allow clients to wait inside.
No había cartel de recepción en el aeropuerto., necesitamos la ayuda de los funcionarios del aeropuerto para poder localizar el móvil.
Translate this opinion into English.
There was no reception sign at the airport, so we need the help of airport officials to locate the phone.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 72 reviews
01 / 09 / 2026
São Paulo, Brazil
Foi ótimo, motorista educado e simpático, chegou no horário combinado, carro ótimo e confortável! Nunca tenho problemas com Civitatis, é possível ver que Civitatis faz intermediação com agências turísticas locais muito qualificadas e de confiança. Já usei em 3 países diferentes e sempre com a mesma qualidade ! Translate this opinion into English.
It was great, the driver was polite and friendly, arrived on time, the car was great and comfortable! I never have problems with Civitatis, it's clear that Civitatis mediates with highly qualified and trustworthy local travel agencies. I've used them in 3 different countries and always with the same quality! Opinion translated. Show original.
01 / 02 / 2026
São Paulo , Brazil
Foi ótimo Carro excelente Motorista muito simpático e educado On time, não esperamos nem 5min Translate this opinion into English.
It was great. Excellent car. Very friendly and polite driver. On time, we didn't wait even 5 minutes. Opinion translated. Show original.
02 / 08 / 2024
Salvador , Brazil
Ao chegar no aeroporto, localizei o representante da empresa com facilidade, ele tinha uma placa com meu nome. O motorista foi muito gentil e deu várias informações sobre a cidade. Translate this opinion into English.
Upon arriving at the airport, I easily located the company representative, he had a sign with my name on it. The driver was very kind and gave lots of information about the city. Opinion translated. Show original.
02 / 17 / 2026
Uruguay
El conductor muy simpático y amable , al igual que la muchacha que nos esperaba en el aeropuerto . Lo único que pienso debería mejorar es enviar un conductor de habla hispana, cuando se trata de turistas que hablan español , ya que se dificultaba la comunicación. Por lo demás , como dije , excelente!!! Translate this opinion into English.
The driver was very friendly and helpful, as was the young woman who met us at the airport. The only thing I think they should improve is sending a Spanish-speaking driver when dealing with Spanish-speaking tourists, as communication was difficult. Otherwise, as I said, excellent! Opinion translated. Show original.
02 / 15 / 2026
Montevideo, Uruguay
Excelent driver and even better person.
5 out of 35 reviews
12 / 22 / 2025
Sorocaba, Brazil
Tudo foi ótimo e pontual. Translate this opinion into English.
Everything was great and on time. Opinion translated. Show original.
12 / 10 / 2025
Cali, Colombia
09 / 14 / 2025
Runaway Bay, Jamaica
The booking process was easy, the drive was fine (once I got on board) but the bus took 30 minutes collecting passengers from the hotel while I waited at the gate. It is unfortunate that local residents have to stand up on the roadside to use this service, as there is no convenient pick-up place for anyone who is not a hotel guest. Maybe your company can make suitable arrangements with at least one hotel in each major area to allow clients to wait inside.
02 / 15 / 2026
Buenos Aires, Argentina
Nos costó un poco encontrarnos a la salida. Después el traslado muy bien Translate this opinion into English.
It took us a little while to find each other on the way out. After that, the transfer was great. Opinion translated. Show original.
07 / 16 / 2025
Punta Del Este , Uruguay
No había cartel de recepción en el aeropuerto., necesitamos la ayuda de los funcionarios del aeropuerto para poder localizar el móvil. Translate this opinion into English.
There was no reception sign at the airport, so we need the help of airport officials to locate the phone. Opinion translated. Show original.