P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Rome with a minimum of 8 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you book a return transfer service, we recommend booking the pick-up from the hotel at least 2.5 hours before your flight departure time for private transfers, 3 hours for shared transfers. It takes approximately 30 minutes to get to Ciampino Airport and 40 minutes to Fiumicino Airport.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Los pasajeros estaban atorados en migración ya que había muchos vuelos, el chofer les dijo solo puedo esperar 15 min mas , al final. hablaron con migración para pedirles que los pasaran mas rápido y no perder el traslado , pero esto ocasiona que el pasajero llegue estresado cuando debería de llegar relajado a disfrutar sus vacaciones ..
I travelled with friends
10
06 / 21 / 2025
J
Jenifer
Las Palmas De Gran Canaria , Spain
El traslado ha sido magnífico. El conductor super amable, todo el rato dándonos conversación y muy ameno y preocupado porque conociéramos la zona y cómo entrar al alojamiento. Sin duda alguna ha sido una buena opción contratar el servicio. Muchísimas gracias!!
Translate this opinion into English.
The transfer was magnificent. The driver was super friendly, engaging us in conversation throughout, very pleasant, and concerned with our knowledge of the area and how to get to the accommodation. It was definitely a good choice to book this service. Thank you so much!
Opinion translated. Show original.
I travelled with my partner
10
06 / 17 / 2025
M
Marta Gallego
Chiclana De La Frontera, Cádiz , Spain
Perfecto,
Nos recogió una mujer rubia muy simpática, profesional y atenta. Llegó con 2min de adelanto a la hora establecida.
Me agradó mucho ver a una mujer en dicho puesto, no porque sea mejor o peor, sino porque suelo ver siempre hombres para este trabajo.
Ella estuvo impecable.
Translate this opinion into English.
Perfect. We were picked up by a very friendly, professional, and attentive blonde woman. She arrived two minutes early for the scheduled time. I was very pleased to see a woman in this position, not because she's better or worse, but because I usually always see men for this job. She was impeccable.
Opinion translated. Show original.
I travelled with my partner
10
06 / 09 / 2025
P
Patricia
Valencia, Spain
El traslado fue perfecto. El conductor llegó puntual, fue muy amable y profesional. El vehículo estaba limpio, cómodo y climatizado, lo que hizo el trayecto muy agradable. Sin duda, volvería a reservar con Civitatis para futuros traslados. ¡Totalmente recomendable!
Translate this opinion into English.
The transfer was perfect. The driver arrived on time and was very friendly and professional. The vehicle was clean, comfortable, and air-conditioned, which made the journey very pleasant. I would definitely book with Civitatis again for future transfers. Highly recommended!
Opinion translated. Show original.
I travelled with friends
10
06 / 08 / 2025
R
Renta Turco
Caracas, Venezuela
El traslado, una vez iniciado muy bien, aunque tuvimos un poco de confusión al comienzo porque el chofer esperaba en la parte externa del terminal y todos los servicios esperan a los que asaderos en la parte interior.
Además muchos con pantallas digitales y este señor con un papel muy pequeño y precario pero, una vez empezado el servicios el chofer MUY AMABLE Y COMPETENTE. Manejaba MUY BIEN.
Translate this opinion into English.
The transfer, once started, went very well, although we had a bit of confusion at the beginning because the driver was waiting outside the terminal, while all the services were waiting for the grillers inside. Many of them had digital screens, and this gentleman had a very small and precarious role. However, once the service started, the driver was VERY KIND AND COMPETENT. He drove VERY WELL.
Opinion translated. Show original.
I travelled with teenagers
5 out of 1,357 review
10
08 / 16 / 2019
M
Mercedes
Sevilla, Spain
Estamos encantados con este servicio. Tuvimos que cambiar de hotel y no hubo problema en indicar otra dirección para la recogida.
El conductor llego antes de la hora prevista, por lo que la puntualidad magnífica.
Dio la casualidad de que era el mismo conductor que nos trajo a Roma, por lo que nos preguntó qué tal la experiencia. Un hombre muy agradable y que nos hizo muy ameno el camino hasta el aeropuerto que está un poco lejos.
Recomendable al 100%
I travelled with my partner
10
08 / 10 / 2019
M
Mercedes
Sevilla, Spain
Nuestro vuelo se retrasó y las maletas tardaron en salir, pero el conductor nos estuvo esperando y nos llamaron para ver si todo iba bien.
He de añadir que el conductor magnífico, nos indico que hablaba solo italiano pero a pesar de ello y gracias a la similitud del italiano y el español se esforzó por explicarnos cosas de la ciudad y por entendernos cosa que valoramos mucho. Fue un trayecto muy agradable ya que esta persona era muy comunicativa. Recomendamos al máximo este servicio.
I travelled with my partner
6
05 / 26 / 2019
A
Anonymous
Alicante , Spain
Cuando llegamos al aeropuerto, había muchísima gente con carteles y nombres, pero el mío no estaba en el meeting point. Repasamos todos los demás meeting point que había y mi nombre no estaba. Estuvimos una media hora buscándolo, de un sitio a otro. Al final lo encontramos en otro meeting point, en el que anteriormente ya habíamos mirado. Con todo el agobio de gente, fue una experiencia desagradable. Pero luego el conductor fue muy amable y estuvo haciéndonos un pequeño tour por la ciudad.
I travelled with my partner
Al ser un traslado compartido el conductor estaba en otra terminal a la espera de pasajeros que llegaban en un vuelo anterior. Intentó llamarte, pero no consiguió localizarte. Sentimos las molestias.
6
05 / 21 / 2019
A
Anonymous
Atlanta, United States Minor Outlying Islands
This review would’ve been a 5/5 considering how nice the car was and how kind the driver was. However, our flight landed at 8:30 and we didn’t get in the car until 9:15. The only reason I didn’t just hop in a taxi is because I already booked the transfer. Called the company and was able to speak to someone that told me the driver was on the way which was helpful. Would be nice if they had arrived on time seeing that they tell you you’ll be charged an extra fee if you’re an hour late.
I travelled with friends
This was a shared transfer, so the trip does not start until the driver picks up every passenger.
10
05 / 12 / 2019
J
João Luiz Amazonas Pimpão
Curitiba, Brazil
Apesar do atraso no vôo e da demora para os trâmites de entrada no país, espera da bagagem e chegar ao ponto de encontro, o motorista da Civitatis estava nos aguardando pacientemente mesmo após decorrido um horário maior do que normalmente a empresa se comprometeu a nos esperar. Somente nós fomos transportados na Van neste dia. O serviço foi exceente
Our customers' reviews
These are genuine reviews written by our customers.5 out of 30,981 reviews
06 / 24 / 2025
Leon, Mexico
Los pasajeros estaban atorados en migración ya que había muchos vuelos, el chofer les dijo solo puedo esperar 15 min mas , al final. hablaron con migración para pedirles que los pasaran mas rápido y no perder el traslado , pero esto ocasiona que el pasajero llegue estresado cuando debería de llegar relajado a disfrutar sus vacaciones ..
06 / 21 / 2025
Las Palmas De Gran Canaria , Spain
El traslado ha sido magnífico. El conductor super amable, todo el rato dándonos conversación y muy ameno y preocupado porque conociéramos la zona y cómo entrar al alojamiento. Sin duda alguna ha sido una buena opción contratar el servicio. Muchísimas gracias!! Translate this opinion into English.
The transfer was magnificent. The driver was super friendly, engaging us in conversation throughout, very pleasant, and concerned with our knowledge of the area and how to get to the accommodation. It was definitely a good choice to book this service. Thank you so much! Opinion translated. Show original.
06 / 17 / 2025
Chiclana De La Frontera, Cádiz , Spain
Perfecto, Nos recogió una mujer rubia muy simpática, profesional y atenta. Llegó con 2min de adelanto a la hora establecida. Me agradó mucho ver a una mujer en dicho puesto, no porque sea mejor o peor, sino porque suelo ver siempre hombres para este trabajo. Ella estuvo impecable. Translate this opinion into English.
Perfect. We were picked up by a very friendly, professional, and attentive blonde woman. She arrived two minutes early for the scheduled time. I was very pleased to see a woman in this position, not because she's better or worse, but because I usually always see men for this job. She was impeccable. Opinion translated. Show original.
06 / 09 / 2025
Valencia, Spain
El traslado fue perfecto. El conductor llegó puntual, fue muy amable y profesional. El vehículo estaba limpio, cómodo y climatizado, lo que hizo el trayecto muy agradable. Sin duda, volvería a reservar con Civitatis para futuros traslados. ¡Totalmente recomendable! Translate this opinion into English.
The transfer was perfect. The driver arrived on time and was very friendly and professional. The vehicle was clean, comfortable, and air-conditioned, which made the journey very pleasant. I would definitely book with Civitatis again for future transfers. Highly recommended! Opinion translated. Show original.
06 / 08 / 2025
Caracas, Venezuela
El traslado, una vez iniciado muy bien, aunque tuvimos un poco de confusión al comienzo porque el chofer esperaba en la parte externa del terminal y todos los servicios esperan a los que asaderos en la parte interior. Además muchos con pantallas digitales y este señor con un papel muy pequeño y precario pero, una vez empezado el servicios el chofer MUY AMABLE Y COMPETENTE. Manejaba MUY BIEN. Translate this opinion into English.
The transfer, once started, went very well, although we had a bit of confusion at the beginning because the driver was waiting outside the terminal, while all the services were waiting for the grillers inside. Many of them had digital screens, and this gentleman had a very small and precarious role. However, once the service started, the driver was VERY KIND AND COMPETENT. He drove VERY WELL. Opinion translated. Show original.
5 out of 1,357 review
08 / 16 / 2019
Sevilla, Spain
Estamos encantados con este servicio. Tuvimos que cambiar de hotel y no hubo problema en indicar otra dirección para la recogida. El conductor llego antes de la hora prevista, por lo que la puntualidad magnífica. Dio la casualidad de que era el mismo conductor que nos trajo a Roma, por lo que nos preguntó qué tal la experiencia. Un hombre muy agradable y que nos hizo muy ameno el camino hasta el aeropuerto que está un poco lejos. Recomendable al 100%
08 / 10 / 2019
Sevilla, Spain
Nuestro vuelo se retrasó y las maletas tardaron en salir, pero el conductor nos estuvo esperando y nos llamaron para ver si todo iba bien. He de añadir que el conductor magnífico, nos indico que hablaba solo italiano pero a pesar de ello y gracias a la similitud del italiano y el español se esforzó por explicarnos cosas de la ciudad y por entendernos cosa que valoramos mucho. Fue un trayecto muy agradable ya que esta persona era muy comunicativa. Recomendamos al máximo este servicio.
05 / 26 / 2019
Alicante , Spain
Cuando llegamos al aeropuerto, había muchísima gente con carteles y nombres, pero el mío no estaba en el meeting point. Repasamos todos los demás meeting point que había y mi nombre no estaba. Estuvimos una media hora buscándolo, de un sitio a otro. Al final lo encontramos en otro meeting point, en el que anteriormente ya habíamos mirado. Con todo el agobio de gente, fue una experiencia desagradable. Pero luego el conductor fue muy amable y estuvo haciéndonos un pequeño tour por la ciudad.
Al ser un traslado compartido el conductor estaba en otra terminal a la espera de pasajeros que llegaban en un vuelo anterior. Intentó llamarte, pero no consiguió localizarte. Sentimos las molestias.
05 / 21 / 2019
Atlanta, United States Minor Outlying Islands
This review would’ve been a 5/5 considering how nice the car was and how kind the driver was. However, our flight landed at 8:30 and we didn’t get in the car until 9:15. The only reason I didn’t just hop in a taxi is because I already booked the transfer. Called the company and was able to speak to someone that told me the driver was on the way which was helpful. Would be nice if they had arrived on time seeing that they tell you you’ll be charged an extra fee if you’re an hour late.
This was a shared transfer, so the trip does not start until the driver picks up every passenger.
05 / 12 / 2019
Curitiba, Brazil
Apesar do atraso no vôo e da demora para os trâmites de entrada no país, espera da bagagem e chegar ao ponto de encontro, o motorista da Civitatis estava nos aguardando pacientemente mesmo após decorrido um horário maior do que normalmente a empresa se comprometeu a nos esperar. Somente nós fomos transportados na Van neste dia. O serviço foi exceente