P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in San Francisco with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
It takes approximately 45 minutes from the city centre to San Francisco Airport. We recommend booking the pick-up from the hotel 3 hours before your flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 1 hour from the boat's docking time.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Transfer was great. Good communication from driver via WhatsApp. It didn’t seem like she knew my flight was delayed though, which I found strange.
Good driver. Very easy pickup.
I travelled by myself
8
05 / 06 / 2024
A
Anonymous
Mexico
Puntual, carro limpio, amable . A mejorar:
Chofer asiático y no hablaba nada de inglés estuvo a punto de bajarnos en la terminal equivocada. Ibamos a la terminal 1 con american airlines para vuelo domestico dentro de usa. Tuvimos que usar el google translate ingles-chino-ingles. No pasó a mayores puesto que sabíamos de que terminal saldríamos pero seria bueno protocolizar el preguntar o checar de que terminal se saldrá para evitar algún malentendido con los clientes.
Translate this opinion into English.
Punctual, clean car, friendly. What needs to improve: Asian driver who didn't speak any English was about to get us off at the wrong terminal. We were going to Terminal 1 with American Airlines for a domestic flight within the USA. We had to use Google translate English-Chinese-English. It didn't get any worse since we knew which terminal we would exit from, but it would be good to protocolize asking or checking which terminal we would exit from to avoid any misunderstandings with clients.
Opinion translated. Show original.
I travelled with my partner
8
04 / 20 / 2024
M
Maria Yolanda Vazquez Iglesias
Spain
El traslado perfecto pero quiero dejar constancia de que el teléfono de "emergencia" por si hay algún retraso no vale para nada, te dejan en espera con musiquita y ahi te quedas esperando, menos mal que el propio conductor contactó conmigo porque el telefono, como digo no vale para nada
I travelled with my partner
10
04 / 02 / 2024
C
Camila Camargo
Brazil
Tudo foi excelente, o motorista entrou em contato logo cedo, que fez com que ficássemos bem tranquilos, avisei que meu voo chegaria mais cedo e prontamente avisou que estaria lá. Chegamos e ele já tinha enviado o local de encontro e que estava nos esperando. Muito bom, indico.
Translate this opinion into English.
Everything was excellent, the driver got in touch early in the morning, which made us feel very calm, I informed him that my flight would arrive early and he promptly announced that he would be there. We arrived and he had already sent the meeting place and was waiting for us. Very good, I recommend it.
Opinion translated. Show original.
I travelled with my partner
10
03 / 26 / 2024
A
Anonymous
Medellin, Colombia
No me gusta que no me envíen conductor que hable español, eso ha dificultado mis traslados, el conductor no tenía claro donde quedaba la aerolínea Frontier. Tengo otros traslados con ustedes me preocupa esa situación, no hablo inglés.
Translate this opinion into English.
I don't like that they don't send me a driver who speaks Spanish, that has made my transfers difficult, the driver wasn't clear where the Frontier airline was. I have other transfers with you, I am worried about this situation, I do not speak English.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 610 reviews
05 / 12 / 2024
Canada
Transfer was great. Good communication from driver via WhatsApp. It didn’t seem like she knew my flight was delayed though, which I found strange. Good driver. Very easy pickup.
05 / 06 / 2024
Mexico
Puntual, carro limpio, amable . A mejorar: Chofer asiático y no hablaba nada de inglés estuvo a punto de bajarnos en la terminal equivocada. Ibamos a la terminal 1 con american airlines para vuelo domestico dentro de usa. Tuvimos que usar el google translate ingles-chino-ingles. No pasó a mayores puesto que sabíamos de que terminal saldríamos pero seria bueno protocolizar el preguntar o checar de que terminal se saldrá para evitar algún malentendido con los clientes. Translate this opinion into English.
Punctual, clean car, friendly. What needs to improve: Asian driver who didn't speak any English was about to get us off at the wrong terminal. We were going to Terminal 1 with American Airlines for a domestic flight within the USA. We had to use Google translate English-Chinese-English. It didn't get any worse since we knew which terminal we would exit from, but it would be good to protocolize asking or checking which terminal we would exit from to avoid any misunderstandings with clients. Opinion translated. Show original.
04 / 20 / 2024
Spain
El traslado perfecto pero quiero dejar constancia de que el teléfono de "emergencia" por si hay algún retraso no vale para nada, te dejan en espera con musiquita y ahi te quedas esperando, menos mal que el propio conductor contactó conmigo porque el telefono, como digo no vale para nada
04 / 02 / 2024
Brazil
Tudo foi excelente, o motorista entrou em contato logo cedo, que fez com que ficássemos bem tranquilos, avisei que meu voo chegaria mais cedo e prontamente avisou que estaria lá. Chegamos e ele já tinha enviado o local de encontro e que estava nos esperando. Muito bom, indico. Translate this opinion into English.
Everything was excellent, the driver got in touch early in the morning, which made us feel very calm, I informed him that my flight would arrive early and he promptly announced that he would be there. We arrived and he had already sent the meeting place and was waiting for us. Very good, I recommend it. Opinion translated. Show original.
03 / 26 / 2024
Medellin, Colombia
No me gusta que no me envíen conductor que hable español, eso ha dificultado mis traslados, el conductor no tenía claro donde quedaba la aerolínea Frontier. Tengo otros traslados con ustedes me preocupa esa situación, no hablo inglés. Translate this opinion into English.
I don't like that they don't send me a driver who speaks Spanish, that has made my transfers difficult, the driver wasn't clear where the Frontier airline was. I have other transfers with you, I am worried about this situation, I do not speak English. Opinion translated. Show original.