For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 1,568 review
05 / 24 / 2022
Florida, The United States
José was very helpful to me! He had many good recommendations around Barcelona and also gave us proper cautions on safety. He was wonderful!
05 / 23 / 2022
United States Minor Outlying Islands
We have not yet arrived. United Airlines has rebooked our original itinerary. We are now arriving in Barcelona on Tuesday May 24, 2022 at 11:55 am.
We are sorry to hear that your airline changed your flight and that you had problems receiving your luggage. However, the last notification our local team received was to pick you up on the 24th at 13:47. We are sorry that you were not outside at that time and could not enjoy the service.
05 / 17 / 2022
Sterling , The United States
The driver never showed up. After 30 minutes on hold they said someone was heading there. I paid for a 7 person van to meet and elderly travelers from inside the airport. Had to get taxis! Horrible service!!! How do I get refunded?
We're looking into your case to give you a definitive response. We'll publish this response as soon as possible and advise you via email.
05 / 16 / 2022
Los Angeles, United States Minor Outlying Islands
After dealing with flight delays and changes we tried changing the pickup time on the site and were only able to change the flight information, not the time, though the site. We emailed the new time to confirm instead. The driver arrived but we had to fill out a form because our luggage was lost and the driver said he had to leave. The site says the driver will stay for an hour after landing so we were disappointed and had to Uber to our airbnb. Probably won't use the service again.
We confirmed with our local team that the driver was at the correct meeting point at the correct time. Due to your delay in picking up the baggage, the driver waited longer than the agreed time. We are very sorry for this inconvenience.
05 / 14 / 2022
Brasilia, Brazil
The driver did not show up and the app messenger doesnt work, the phone number of the driver also didnt work. After 40 minutes past the schedule I had to call a taxi and almost lost my plane.
We have confirmed that your booking was not correctly registered in the local provider's system and therefore you were not offered the service as planned. We confirm that a refund has been processed.