P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Havana with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
It takes approximately 30 minutes to get to the city center from José Martí International Airport. If you are traveling from Varadero, it takes 2 hours and 20 minutes. Please note that you have to be in the Airport at least 2 hours in advance.
Shared transfers are only from hotels, and are not available for pick up from private addresses, such as apartments.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 1 hour from the boat's docking time.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Our driver was very friendly and waited for us even though our flight was delayed. We were very tired and it was so nice that he also helped us with our luggage inside the hotel. I also enjoyed the Cuban music he played whilst he was driving.
I travelled with friends
10
04 / 14 / 2024
L
Lee
United Kingdom
Perfect transfer! The driver was waiting for us after collecting our luggage, somehow managed to squeeze everything in, and was useful to chat with on the journey to our accommodation.
I travelled with friends
10
03 / 31 / 2024
A
Antonio
Cádiz, Spain
El conductor es una persona amable y simpátics que ha hecho del recorrido una vista rápida de La Habana, con explicaciones de todo lo que se veía. Muy interesante.
Translate this opinion into English.
The driver is a kind and friendly person who has made the tour a quick view of Havana, with explanations of everything that was seen. Very interesting.
Opinion translated. Show original.
I travelled with my partner
10
03 / 30 / 2024
A
Anonymous
London, United Kingdom
My driver was friendly, professional and efficient - very satisfied with the service from pick-up to drop-off. I hope to use the service again for my transfer to the airport in a few weeks' time.
I travelled by myself
10
03 / 26 / 2024
M
Maria
Spain
Perdón de antemano por no acordarnos del nombre del señor tan agradable que nos llevó.
Todo muy bien, cuando llegamos al aeropuerto nos estaba esperando, lo que hizo todo muy dinámico.
El trayecto genial!
Translate this opinion into English.
Sorry in advance for not remembering the name of the nice man who took us. Everything was very good, when we arrived at the airport he was waiting for us, which made everything very dynamic. Great journey!
Opinion translated. Show original.
I travelled with friends
5 out of 808 reviews
8
04 / 01 / 2024
J
Jesus David
Medellín, Colombia
El bus que me recogió no sabía que mi traslado fue agendado por Civitatis y cuando pregunté por si venían de Civitatis me dijeron que no y por tanto por poco y me dejan. Por lo demás el servicio fue ágil y a precio razonable. Lo recomiendo si mejora lo anteriormente mencionado
Translate this opinion into English.
The bus that picked me up did not know that my transfer was scheduled by Civitatis and when I asked if they came from Civitatis they told me no and therefore they almost left me. Otherwise the service was prompt and at a reasonable price. I recommend it if it improves what was mentioned above
Opinion translated. Show original.
O meu vôo atrasou mais de uma hora, mas uma representante estava me esperando e me colocou em um táxi , tudo muito rápido e simples.
Translate this opinion into English.
My flight was delayed for more than an hour, but a representative was waiting for me and put me in a taxi, everything was very quick and simple.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 1,177 review
04 / 17 / 2024
Finland
Our driver was very friendly and waited for us even though our flight was delayed. We were very tired and it was so nice that he also helped us with our luggage inside the hotel. I also enjoyed the Cuban music he played whilst he was driving.
04 / 14 / 2024
United Kingdom
Perfect transfer! The driver was waiting for us after collecting our luggage, somehow managed to squeeze everything in, and was useful to chat with on the journey to our accommodation.
03 / 31 / 2024
Cádiz, Spain
El conductor es una persona amable y simpátics que ha hecho del recorrido una vista rápida de La Habana, con explicaciones de todo lo que se veía. Muy interesante. Translate this opinion into English.
The driver is a kind and friendly person who has made the tour a quick view of Havana, with explanations of everything that was seen. Very interesting. Opinion translated. Show original.
03 / 30 / 2024
London, United Kingdom
My driver was friendly, professional and efficient - very satisfied with the service from pick-up to drop-off. I hope to use the service again for my transfer to the airport in a few weeks' time.
03 / 26 / 2024
Spain
Perdón de antemano por no acordarnos del nombre del señor tan agradable que nos llevó. Todo muy bien, cuando llegamos al aeropuerto nos estaba esperando, lo que hizo todo muy dinámico. El trayecto genial! Translate this opinion into English.
Sorry in advance for not remembering the name of the nice man who took us. Everything was very good, when we arrived at the airport he was waiting for us, which made everything very dynamic. Great journey! Opinion translated. Show original.
5 out of 808 reviews
04 / 01 / 2024
Medellín, Colombia
El bus que me recogió no sabía que mi traslado fue agendado por Civitatis y cuando pregunté por si venían de Civitatis me dijeron que no y por tanto por poco y me dejan. Por lo demás el servicio fue ágil y a precio razonable. Lo recomiendo si mejora lo anteriormente mencionado Translate this opinion into English.
The bus that picked me up did not know that my transfer was scheduled by Civitatis and when I asked if they came from Civitatis they told me no and therefore they almost left me. Otherwise the service was prompt and at a reasonable price. I recommend it if it improves what was mentioned above Opinion translated. Show original.
04 / 21 / 2024
Brazil
Muito bom, muito atenciosos. Translate this opinion into English.
Very good, very attentive. Opinion translated. Show original.
03 / 26 / 2024
Alicante, Spain
Muy bien! Translate this opinion into English.
Very good! Opinion translated. Show original.
03 / 06 / 2024
Avignon , France
Sans problème ! Translate this opinion into English.
No problem ! Opinion translated. Show original.
03 / 01 / 2024
São Paulo, Brazil
O meu vôo atrasou mais de uma hora, mas uma representante estava me esperando e me colocou em um táxi , tudo muito rápido e simples. Translate this opinion into English.
My flight was delayed for more than an hour, but a representative was waiting for me and put me in a taxi, everything was very quick and simple. Opinion translated. Show original.