Some destinations offer shared transfers. In these cases, the selected time is approximate and may vary depending on the driver’s route. Detailed instructions for this service will be provided on your booking voucher.
FAQs
P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Juan Dolio with a minimum of 6 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Punta Cana Airport and Bávaro beach is 25 minutes. We recommend that you book your hotel pickup 3 hours ahead of time. Shared transfers are only available to hotels in the hotel zone, not to private addresses, such as apartments or hotels not registered as such.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
PrivateShared
9.20 / 10
9.18
6,393 reviews
| 148,606 travellers
9 / 10
9
622 reviews
| 148,606 travellers
5 out of 6,393 reviews
10
11 / 14 / 2025
F
Fernanda Giraldelle Martins
Brazil
I super recommend the Transfer Service from S&J Tours Operadora booked by Civitatis. The communication run smoothly since the first contact. At the Transfer Day, my check out anticipated a little and contacted them, which prontly sent the car to pick me and my family. The drive Edwin helped us whit the luggage. The service is very great and affordable!
I travelled with teenagers
10
11 / 12 / 2025
J
Jennifer
Spain
Muy contenta por haber reservado este servicio. Marco fue muy profesional, estaba esperando en el aeropuerto cuando llegué, perfectamente visible. Me sentí muy segura, llegué sin inconvenientes al hotel. Me hizo la llegada muy fácil. Lo recomiendo 100%. A pesar de haberlo reservado el mismo día, no hubo ningún problema.
I travelled by myself
10
10 / 29 / 2025
R
Roxana Maria Gonzalez Rodriguez
San José, Montes De Oca., Costa Rica
El joven estuvo puntual. Siempre respondió nuestras inquietudes y mensajes. Compartió sus conocimientos históricos sobre la isla. Servicial, respetuoso y atento ante las inquietudes acerca de las comidas típicas de República Dominicana . Excelente experiencia.
Translate this opinion into English.
The young man was punctual. He always answered our questions and messages. He shared his historical knowledge about the island. Helpful, respectful, and attentive to our questions about typical Dominican dishes. An excellent experience.
Opinion translated. Show original.
I travelled with teenagers
8
10 / 08 / 2025
E
Enio Berna
Capão Da Canoa , Brazil
No banner de vcs aparece um carro moderno, o que me foi colocado foi uma Van antiga. Tentei conversar com o motorista para ter algumas informações do lugar, mas ele pouco respondeu. A parte boa foi ele manter uma velocidade controlada, e seguir sem intercorrencias até o destino final
Translate this opinion into English.
Your banner shows a modern car, but what I was shown was an old van. I tried to talk to the driver to get some information about the place, but he didn't respond much. The good news was that he maintained a controlled speed and proceeded without incident to our final destination.
Opinion translated. Show original.
I travelled with my partner
10
09 / 04 / 2025
C
Carolina
Ciudad De Mexico, Mexico
¡Excelente servicio! El conductor fue muy amable y paciente, ya que tuvo que esperarnos más de media hora (le habían indicado que la reserva era a las 11.30 y era a las 12, así que cuando llegó aún no estábamos listos). Fue muy amable y nos ayudó con las maletas y todo.
Translate this opinion into English.
Excellent service! The driver was very kind and patient, as he had to wait for us for over half an hour (he'd been told our reservation was for 11:30, but it was actually noon, so we weren't ready yet when he arrived). He was very friendly and helped us with our bags and everything.
Opinion translated. Show original.
El señor muy atento. Tuve problemas con mi maleta y me demoré en salir, aún así me esperaron y fueron muy amables y comprensivos. Muy recomendados.
Translate this opinion into English.
The gentleman was very attentive. I had problems with my suitcase and was delayed in leaving, but they waited for me and were very kind and understanding. Highly recommended.
Opinion translated. Show original.
I travelled by myself
10
11 / 04 / 2025
Y
Yesenia Viviana
Estado De México , Mexico
Muy bien, todo tranquilo, por un momento pense que me tocaría esperar mucho ta que era la única que iba al hotel pero no fue asi, el servicio lo realizo Leonardo muy amable
Translate this opinion into English.
Very good, everything was calm. For a moment I thought I would have to wait a long time since I was the only one going to the hotel, but that wasn't the case. Leonardo provided the service and was very kind.
Opinion translated. Show original.
I travelled by myself
8
10 / 05 / 2025
A
Anonymous
Cordoba, Argentina
No me encontraban en el sistema, más de 30 minutos para salir del aetopuerto. Podria see mas ahil
Our customers' reviews
These are genuine reviews written by our customers.5 out of 6,393 reviews
11 / 14 / 2025
Brazil
I super recommend the Transfer Service from S&J Tours Operadora booked by Civitatis. The communication run smoothly since the first contact. At the Transfer Day, my check out anticipated a little and contacted them, which prontly sent the car to pick me and my family. The drive Edwin helped us whit the luggage. The service is very great and affordable!
11 / 12 / 2025
Spain
Muy contenta por haber reservado este servicio. Marco fue muy profesional, estaba esperando en el aeropuerto cuando llegué, perfectamente visible. Me sentí muy segura, llegué sin inconvenientes al hotel. Me hizo la llegada muy fácil. Lo recomiendo 100%. A pesar de haberlo reservado el mismo día, no hubo ningún problema.
10 / 29 / 2025
San José, Montes De Oca., Costa Rica
El joven estuvo puntual. Siempre respondió nuestras inquietudes y mensajes. Compartió sus conocimientos históricos sobre la isla. Servicial, respetuoso y atento ante las inquietudes acerca de las comidas típicas de República Dominicana . Excelente experiencia. Translate this opinion into English.
The young man was punctual. He always answered our questions and messages. He shared his historical knowledge about the island. Helpful, respectful, and attentive to our questions about typical Dominican dishes. An excellent experience. Opinion translated. Show original.
10 / 08 / 2025
Capão Da Canoa , Brazil
No banner de vcs aparece um carro moderno, o que me foi colocado foi uma Van antiga. Tentei conversar com o motorista para ter algumas informações do lugar, mas ele pouco respondeu. A parte boa foi ele manter uma velocidade controlada, e seguir sem intercorrencias até o destino final Translate this opinion into English.
Your banner shows a modern car, but what I was shown was an old van. I tried to talk to the driver to get some information about the place, but he didn't respond much. The good news was that he maintained a controlled speed and proceeded without incident to our final destination. Opinion translated. Show original.
09 / 04 / 2025
Ciudad De Mexico, Mexico
¡Excelente servicio! El conductor fue muy amable y paciente, ya que tuvo que esperarnos más de media hora (le habían indicado que la reserva era a las 11.30 y era a las 12, así que cuando llegó aún no estábamos listos). Fue muy amable y nos ayudó con las maletas y todo. Translate this opinion into English.
Excellent service! The driver was very kind and patient, as he had to wait for us for over half an hour (he'd been told our reservation was for 11:30, but it was actually noon, so we weren't ready yet when he arrived). He was very friendly and helped us with our bags and everything. Opinion translated. Show original.
5 out of 622 reviews
11 / 10 / 2025
Estado De México , Mexico
Un viaje muy tranquilo y cómodo Translate this opinion into English.
A very quiet and comfortable trip Opinion translated. Show original.
11 / 09 / 2025
Llay Llay, Chile
El señor muy atento. Tuve problemas con mi maleta y me demoré en salir, aún así me esperaron y fueron muy amables y comprensivos. Muy recomendados. Translate this opinion into English.
The gentleman was very attentive. I had problems with my suitcase and was delayed in leaving, but they waited for me and were very kind and understanding. Highly recommended. Opinion translated. Show original.
11 / 04 / 2025
Estado De México , Mexico
Muy bien, todo tranquilo, por un momento pense que me tocaría esperar mucho ta que era la única que iba al hotel pero no fue asi, el servicio lo realizo Leonardo muy amable Translate this opinion into English.
Very good, everything was calm. For a moment I thought I would have to wait a long time since I was the only one going to the hotel, but that wasn't the case. Leonardo provided the service and was very kind. Opinion translated. Show original.
10 / 05 / 2025
Cordoba, Argentina
No me encontraban en el sistema, más de 30 minutos para salir del aetopuerto. Podria see mas ahil
10 / 03 / 2025
Madrid, Spain
Muy agradecida por la atención recibida. También por la puntualidad y por estar el vehículo impecable Translate this opinion into English.
Very grateful for the service received. Also for the punctuality and the impeccable vehicle. Opinion translated. Show original.