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Transfers in Mexico City

  • Private Shared
    9.57 / 10
    9.5666666666667 424 reviews
    7.87 / 10
    7.8713450292398 171 reviews
  • 5,717
    travellers have enjoyed tours here
+ -

Covid-19 Measures

Please check local restrictions before traveling. All of our services comply with recommendations to avoid the spread of Covid-19.


  • P - How far ahead of time should I book my transfer?

    R -
    It is possible to book a private transfer service in Mexico City with a minimum of 24 hours in advance
  • P - How long does the journey from the hotel to the airport take?

    R -

    It takes approximately 30 minutes to get from Mexico City International Airport to the various districts of Mexico City. We recommend booking the transfer service 3 hours before your flight departure time.

  • P - What pick up time should I choose?

    R -

    For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
    For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected. 
    For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.

  • P - How long will the driver wait for me?

    R -
    • Airports: 1 hour from the plane's arrival time.
    • Cruise ports: 1 hour from the boat's docking time.
    • Tran stations: 15 minutes from the train's arrival time.
    • Hotels and apartments: 15 minutes from the time indicated when making your reservation.

    If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply

  • P - Where will the driver be waiting for me?

    R -
    • Airports: the driver will wait in the arrivals hall, just after luggage pick up.
    • Ports: the driver will wait in the arrivals terminal.
    • Train stations: the driver will wait at the exit of the train's arrival platform.
    • Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.

    The driver will always wait with a sign bearing your name.


  • P - Are the prices final? Are there any extra charges?

    R -

    Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.

  • P - How many people can travel in the vehicle?

    R -

    The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
    If your group is large, you should reserve more than one vehicle.

  • P - How many suitcases can I take?

    R -

    During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
    The maximum dimensions per type of suitcase are:

    • Hand luggage: total length, height and width adding up to no more than 115 cm.
    • Large suitcase: total length, height and width adding up to no more than 155 cm.
  • P - Are child seats available?

    R -

    During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.

  • P - How can I find out my flight number?

    R -

    The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.

  • P - Do I have to let someone know if my flight, boat, or train is delayed?

    R -

    Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.

  • P - Why do I need a working mobile phone?

    R -

    A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.

  • P - Who is responsible for a missed flight?

    R -

    The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.

  • P - Is it possible to make various stops?

    R -

    If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.

  • P - Can I share the vehicle with other people?

    R -

    We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.

  • P - Will the driver speak English?

    R -

    Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

Show more

Total price per vehicle

4 passenger vehicle US$ 24.80
8 seat minibus US$ 62

Our customers' reviews

These are genuine reviews written by our customers.
Private Shared
9.60 / 10
424 reviews | 5,717 travellers
7.90 / 10
171 reviews | 5,717 travellers

5 out of 424 reviews


08 / 29 / 2022



A very kind driver. Very professional. I arrived at midnight after a 4h delay and he was right there with a sign with my name. He helped us with the luggage and his car was spotless. Very nice experience.

I travelled with my partner

03 / 04 / 2022


United States Minor Outlying Islands

Waited more than 40 minutes for the driver.

We have confirmed that there was an accident on the road that day which prevented them from picking you up at the scheduled time. We are very sorry for the inconvenience caused. Compensation has been arranged accordingly.

I travelled with friends

03 / 03 / 2020

John Devlin

Cape Elizabeth , United States Minor Outlying Islands

Good service in both direction. Very prompt and courteous driver

I travelled with my partner

10 / 01 / 2022


Costa Rica

Todo excelente. El conductor, Ramon muy amable y atento. Translate this opinion into English.

All excellent. The driver, Ramon, very friendly and attentive. Opinion translated. Show original.

I travelled by myself

09 / 29 / 2022


Porto Alegre , Brazil

Ótimo motorista, muito atencioso e educado. Translate this opinion into English.

Great driver, very attentive and polite. Opinion translated. Show original.

I travelled with friends

5 out of 171 reviews


11 / 25 / 2019


Bogota, Colombia

I arrived at the airport and the transfer left without me, I called they had all my flight info, didn't check or bothered to find out if the flight was late. I want my money back

Since the flight was delayed by more than 25 minutes and it was a shared transfer the vehicle you had assigned had to leave, but you were changed to a different one, which departed later.

I travelled by myself

08 / 31 / 2019

Xavier Macias Aviles

Hallandale, The United States


I travelled with my partner

02 / 15 / 2020

Jesus Montoya Montoya

Alicante, Spain

no me vinieron a buscar , nadie conocía civitatis, asi que una hora después tome un taxi.

They didn't come looking for me, nobody knew civitatis, so an hour later I took a taxi.

Debido a un fallo operativo de nuestro proveedor, la reserva no se registró y por lo tanto no se asignó un conductor para la recogida. Se han tomado ya las medidas necesarias para solventar este incidente además de realizar el reembolso. Sentimos las molestias ocasionadas. Translate this opinion into English.

Due to an operational failure of our provider, the reservation was not recorded and therefore a driver was not assigned for pick up. The necessary measures have already been taken to solve this incident in addition to making the refund. We feel the inconvenience caused. Opinion translated. Show original.

I travelled by myself

12 / 05 / 2019

Oscar Rodriguez Montes

San Jose, Costa Rica

Excelente el servicio brindado por el Sr. Miguel... muy satisfecho. Translate this opinion into English.

Excellent service provided by Mr. Miguel ... very satisfied. Opinion translated. Show original.

I travelled by myself

11 / 20 / 2019

Tomás Orlando

Telde, Spain

Servicio correcto. Enviamos un mensaje al operador por si había problemas por tráfico debido a cortes de calles y nos respondieron que nosotros habíamos concertado ya la hora del traslado y que realizarían el trayecto. Nos pareció una respuesta secante. El conductor nos pidió el bono a pesar de que en la reserva de civitatis dice "Para realizar el traslado no es necesario presentar ningún bono"

I travelled with my partner