For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 1,336 review
03 / 02 / 2023
Düsseldorf , Germany
Es kam nicht zum Transfer, da wir Probleme mit unserem Gepäck hatten und der Fahrer nicht mehr vor Ort war. Dementsprechend mussten wir ein Taxi nehmen. So habe ich doppelt bezahlt.
We are sorry that the service was not provided as planned. The relevant managers are already aware of the situation to ensure that this does not happen again. A refund has been made accordingly.
02 / 17 / 2023
Niterói , Brazil
Van confortável, transporte eficiente. Translate this opinion into English.
Comfortable van, efficient transportation. Opinion translated. Show original.
11 / 27 / 2022
Seoul, South Korea
my flight had been delayed several times but Civitatis responded my all requests even its Sunday happenings. I appreciate and am going to recommend everybody.
08 / 27 / 2022
San Juan, Puerto Rico
Excellent service! No waiting!
08 / 15 / 2022
The United States
They were on time, great communication and they were flexible and courteous! Will definitely rebook with them again!
5 out of 317 reviews
11 / 14 / 2022
Jamaica
The service is excellent, the team at the airport were already there when we arrived. They greeted us with a warm welcome and good manner. We were comfortable, thanks for the excellent service.
05 / 13 / 2022
Spain
Espectacular el servicio no solo de la.empresa sino también del chófer Leonardo. Gracias!
03 / 27 / 2023
Italy
El problema fue que todos tenian El nombre del pasajero quando salia del aeroporto. Mi nombre no estiva y nesecite ajuda q telefonaron a la agenzia por biscar onde estaba El senior con El coche
Dependiendo de la normativa del propio aeropuerto es posible que el conductor no pueda entrar a recibir a los pasajeros y tenga que esperar dentro del coche. Esto depende de la propia normativa del recinto. Aun así, estos mantienen la comunicación en todo momento para que pueda acordarse un punto de encuentro. Sentimos las molestias a este respecto. Nos alegramos de que el traslado se haya podido realizar sin problemas.
03 / 27 / 2023
São Paulo , Brazil
Me deixou no hotel errado tive que pegar um táxi até o meu hotel…me deixou no Bahia Princess
Confirmamos com o fornecedor local que o motorista o deixou no hotel errado, por engano. Felizmente, isto foi resolvido e outra transferência foi enviada, que foi capaz de enviá-lo para o hotel que você reservou. Pedimos desculpas pelo incômodo causado.
01 / 21 / 2023
Italy
Non ho avuto assistenza e non ho incontrato l'autista