Civitatis Travel Insurance - Reviews

Rating of the activity

8.50 / 10

8.5125463994061 2,694 reviews | 88,509 travellers

17 traveler-submitted photos

Customer scoring

1394

776

414

Type of traveler

Traveling alone (826)

Couple (521)

Group of friends (200)

With small children (111)

With older children (257)

Reviews from real clients who booked our products.

See only reviews with text

Jan / 14 / 2024

Natalia

Granada, Spain

I travelled with friends

Tuve la mala suerte de ponerme mala y la buena de haber contratado el seguro de viaje con Civitatis.. Se me atendió súper rápido, vino el médico a mi habitación del hotel y después de examinarme perfectamente me proporcionó todos los medicamentos que necesité Translate this opinion into English.

I had the bad luck of getting sick and the good luck of having contracted travel insurance with Civitatis. I was treated super quickly, the doctor came to my hotel room and after examining me perfectly he gave me all the medications I needed Opinion translated. Show original.

I travelled with friends

Oct / 23 / 2023

Iris Haridian Rodriguez Aguiar

Las Palmas De Gran Canaria, Spain

I travelled with my partner

He tenido que con muy mala suerte utilizar el seguro por primera vez en mi vida y solo puedo dar las gracias. Cogimos la opción de 30 días de viaje, desgraciadamente me han pasado varias cosas. Tuve una infección de oído, tuve una caída en unas rocas en la playa para evitar meter la cabeza en el agua y por último TUVE EL DENGUE. Estuve ingresada en un hospital por 4 días. Mi seguro se HIZO CARGO DE TODO. Siempre viajo con ellos y esta vez tocó lo que no me ha tocado nunca. ¡¡Gracias!! Translate this opinion into English.

With very bad luck I have had to use insurance for the first time in my life and I can only say thank you. We took the 30-day trip option, unfortunately several things have happened to me. I had an ear infection, I had a fall on some rocks on the beach to avoid putting my head in the water and finally I HAD DENGUE. I was admitted to a hospital for 4 days. My insurance TOOK OVER EVERYTHING. I always travel with them and this time they had something that had never happened to me before. Thank you!! Opinion translated. Show original.

I travelled with my partner

Jan / 02 / 2025

Liceth Alejandra

Mexico

I travelled by myself

Reserve seguro de viaje, y lamentablemente si lo necesite, me dio temperatura por una infección respiratoria, y me contacte con el seguro pedí porfavor q me enviaran un médico al hotel ya q llovía y por mi condición no podía salir, también pedí de favor si me mandaban un médico q hablara español, ya q estábamos en Francia, y si llegó el doctor directamente a mi habitación. Lo único q compré los medicamentos y no me reembolsaron ya q no facturaban en Suiza donde compré los medicamentos. Translate this opinion into English.

I booked travel insurance, and unfortunately I needed it. I had a temperature due to a respiratory infection, and I contacted the insurance company and asked them to please send a doctor to the hotel since it was raining and because of my condition I couldn't go out. I also asked them to please send me a doctor who spoke Spanish, since we were in France, and if the doctor came directly to my room. The only thing is that I bought the medicines and they didn't reimburse me since they didn't bill in Switzerland where I bought the medicines. Opinion translated. Show original.

I travelled by myself

Oct / 04 / 2025

Viviana María Rita Galiá

Argentina

I travelled with teenagers

Excelente el servicio de asistencia. Ante un inconveniente que he tenido en Barcelona, respondieron al instante y de inmediato ofrecieron realizar una videollamada con un médico o la posibilidad que me traslade a un centro de salud. Tuve la videollamada con un médico muy atento. Incluso hicieron seguimiento de mi caso. Agradecida infinitamente. Volveria a contratar a Civitatis en un próximo viaje. Translate this opinion into English.

The customer service was excellent. When I had a problem in Barcelona, they responded instantly and immediately offered a video call with a doctor or the option of transferring me to a health center. I had the video call with a very attentive doctor. They even followed up on my case. I am incredibly grateful. I would definitely use Civitatis again on my next trip. Opinion translated. Show original.

I travelled with teenagers

Sep / 18 / 2025

José Javier Moya Gómez

Puerto De Sagunto, Spain

I travelled by myself

Tuve un percance cuando estaba visitando el barrio de La Boca en la ciudad de Buenos Aires, en Argentina. Y me tocó utilizar el seguro de viaje. Fueron rápidos en contestarme y derivarme a un Hospital para que me atendieran, haciéndose cargo de todo. La verdad, que muy contento con el seguro, lo cual lo volveré a contratar en todos mis viajes que realicé próximamente, puesto que la buena atención recibida, tanto por parte del seguro y la asistencia sanitaria recibida, lo merece. Translate this opinion into English.

I had an incident while visiting the La Boca neighborhood in Buenos Aires, Argentina. I had to use travel insurance. They responded quickly and referred me to a hospital for treatment, taking care of everything. I'm really happy with the insurance, and I'll buy it again for all my future trips, since the excellent care I received, both from the insurance and the medical care, is worth it. Opinion translated. Show original.

I travelled by myself

Aug / 22 / 2025

Yolanda

Benidorm, Spain

I travelled with teenagers

Fue todo muy sencillo. El proceso de compra. Recibí la documentación por 3mail al momento de realizar la reserva. Me descargué la app y aquí puedes consultar todos los datos de la póliza y contactar con ellos si lo necesitas. Un seguro muy completo y muy buen precio. Translate this opinion into English.

Everything was very simple. The purchasing process. I received the documentation via 3mail when I made the reservation. I downloaded the app, and here you can check all the policy details and contact them if you need to. Very comprehensive insurance at a very good price. Opinion translated. Show original.

I travelled with teenagers

Aug / 13 / 2025

Anonymous

Spain

I travelled by myself

Me hice un esguince por lo que tuve que hacer uso del seguro. Todo fue muy bien, hasta que la persona que me atendió me dijo que avisara cuando llegara al hospital, una vez allí me dijeron que hasta que no tuvieran el correo con mi información no me podrían atender. Estuve esperando, como pasaba el tiempo y no recibían el email, volví a llamar al seguro, el chico que me cogió el teléfono no tenía ni idea, resulta que habían cambiado de turno y no le pasó mi información. Falta de comunicación.

I sprained my ankle, so I had to use my insurance. Everything went very well until the person who helped me told me to let them know when I got to the hospital. Once there, they told me they couldn't see me until they had the email with my information. I waited, and as time passed and they didn't receive the email, I called my insurance company again. The guy who answered the phone had no idea. It turns out they'd changed shifts and didn't give him my information. Lack of communication.

I travelled by myself

Sentimos si la organización pudo haberse llevado mejor. Agradecemos y tomamos nota de los comentarios con intención de mejorar. Translate this opinion into English.

We apologize if the organization could have been better. We appreciate and take note of your comments with the intention of improving. Opinion translated. Show original.

Jul / 27 / 2025

Maria Jesus

Spain

I travelled by myself

No lo he tenido que usar pero da mucha tranquilidad viendo las coberturas que tiene y comparado con otros seguros. También contacté con ellos para un par de dudas antes de viajar y la respuesta fue rápida. Lo que me transmitieron es que si pasa algo debes llamarles antes de ir a cualquier sitio (siempre que se pueda claro :)) Translate this opinion into English.

I haven't had to use it, but it gives you a lot of peace of mind considering the coverage it offers and comparing it to other insurance plans. I also contacted them with a couple of questions before traveling, and they responded quickly. They told me that if anything happens, you should call them before going anywhere (whenever possible, of course :)) Opinion translated. Show original.

I travelled by myself

Feb / 25 / 2024

Diana

Colombia

I travelled by myself

En mi caso particular, afortunadamente no tuve que utilizarlo. Sin embargo, mi hermana sí tuvo un esguince en una actividad (senderismo) y el cubrimiento fue muy básico, solo la urgencia, ningún otro gasto. Por esa razón se debe leer muy bien la póliza, para saber que esperar. Translate this opinion into English.

In my particular case, fortunately I didn't have to use it. However, my sister did have a sprain during an activity (hiking) and the coverage was very basic, just the urgency, no other expenses. For this reason, you should read the policy very well to know what to expect. Opinion translated. Show original.

I travelled by myself

Apr / 08 / 2023

Patricia Cecilia

Martinez, Argentina

I travelled by myself

Hice muchisimos free tour en 23 días algunos x horario que me cambiaron de llegada aviones trenes tuve q cancelar pero todos espectaculares. Y el único que pague para ir a Granada la guía me dejo abajo del bus hable con civitatis directamente y mandaron un taxi para sumarme al bus y no perder el Tour ya pago. Motivo x el cual la experiencia para mi fue excelente. Translate this opinion into English.

I did a lot of free tours in 23 days, some times because of the schedule that changed my arrival by planes, trains, I had to cancel, but all of them were spectacular. And the only one who pays to go to Granada, the guide left me under the bus, I spoke with civitatis directly and they sent a taxi to join me on the bus and not lose the already paid Tour. Reason why the experience for me was excellent. Opinion translated. Show original.

I travelled by myself

Oct / 09 / 2025

Maria Carmen

Alcalá De Henares, Spain

I travelled with teenagers

Afortunadamente no tuve que usarlo, pero las coberturas eran buenas y la gestión muy fácil. Translate this opinion into English.

Fortunately I didn't have to use it, but the coverage was good and the management was very easy. Opinion translated. Show original.

I travelled with teenagers

Oct / 09 / 2025

Daniela

Monterrey, Mexico

I travelled by myself

Oct / 08 / 2025

Anonymous

I travelled by myself

Oct / 08 / 2025

Teresa Coromina Capdevila

Spain

I travelled by myself

Oct / 08 / 2025

Anonymous

Oct / 08 / 2025

Anonymous

I travelled by myself

Oct / 08 / 2025

Sindy Hernandez

Mexico

I travelled with my partner

No fue necesario utilizarlo, pero siempre es bueno que lo tenemos para cualquier emergencia Translate this opinion into English.

It wasn't necessary to use it, but it's always good to have it on hand for emergencies. Opinion translated. Show original.

I travelled with my partner

Oct / 07 / 2025

Miguel Angel Bregante Ucedo

Zaragoza, Spain

Oct / 06 / 2025

Anonymous

Oct / 06 / 2025

Anonymous

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Civitatis Travel Insurance - Reviews

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