Civitatis Travel Insurance - Reviews

Rating of the activity

8.20 / 10

8.2243052391799 3,512 reviews | 127,126 travellers

44 traveler-submitted photos

Customer scoring

1807

999

532

139

Type of traveler

Traveling alone (1129)

Couple (641)

Group of friends (250)

With small children (152)

With older children (331)

Reviews from real clients who booked our products.

See only reviews with text

Mar / 13 / 2026

Carlos

Madrid, Spain

I travelled by myself

Tuve que ir a emergencias en Corea del Sur por una alergia, y desde el seguro me dijeron que me hiciese cargo del pago y que luego me lo reembolsarían. Hice la reclamación del siniestro al día siguiente, y ha pasado un mes y sigo esperando noticias por parte de la aseguradora (Mana Siniestros e Intermundial Seguros, que es el tomador). He llamado ya 3 veces y siempre me dicen que mi solicitud está aceptada y que en pocas horas me asignarán a una persona para que se haga cargo de mi caso.

I had to go to the emergency room in South Korea due to an allergy, and the insurance company told me to pay upfront and that they would reimburse me later. I filed a claim the next day, and a month has passed and I'm still waiting to hear from the insurer (Mana Siniestros and Intermundial Seguros, the policyholder). I've called three times already, and they always tell me my claim has been accepted and that someone will be assigned to my case within a few hours.

I travelled by myself

Sentimos las molestias que esto haya podido ocasionar. Te recomendamos que contactes con el proveedor del servicio para que puedan daros una mayor asistencia. Translate this opinion into English.

We apologize for any inconvenience this may have caused. We recommend that you contact the service provider for further assistance. Opinion translated. Show original.

Sep / 20 / 2026

Carlos

Brazil

Falta clareza e organização no envio dos documentos, um aplicativo com informações em português e organização das informações, bem como maior comunicação com o cliente, como a apresentação de serviços e suporte a saúde no local, conveniados com a empresa ou com descontos em farmácias e afins.

There is a lack of clarity and organization in the sending of documents, an application with information in Portuguese and organized information, as well as better communication with the client, such as the presentation of services and on-site health support, agreements with the company or discounts at pharmacies and similar establishments.

Agradecemos seu feedback. Vamos trabalhar para melhorar a clareza e a organização no envio dos documentos, além de aprimorar a comunicação com nossos clientes. Translate this opinion into English.

Thank you for your feedback. We will work to improve the clarity and organization of document delivery, as well as enhance communication with our clients. Opinion translated. Show original.

Sep / 19 / 2026

Perfecto Angel

Barcelona, Spain

I travelled with teenagers

Por una pequeña molestia, tuve que pedir consulta médica estando en China y sin problema y con rapidez, un médico mediante videollamada y en castellano me hizo un preciso diagnóstico y además recetándome medicamentos ( en inglés) que pudiera encontrar en cualquier farmacia del país. Por lo que recomendaría sin dudarlo éste seguro de viaje. Translate this opinion into English.

Due to a minor ailment, I needed to consult a doctor while in China. Without any problems, a doctor via video call, speaking in Spanish, gave me an accurate diagnosis and prescribed medication (in English) that I could easily find at any pharmacy in the country. Therefore, I would wholeheartedly recommend this travel insurance. Opinion translated. Show original.

I travelled with teenagers

Sep / 11 / 2026

Anonymous

Sri Lanka

Assicurazione per viaggio in India, fortunatamente non usata. Prezzo conveniente rispetto ad altre assicurazioni. Prenotare é semplice ma il pdf del certificato dell assicurazione ricevuto via mail non si poteva scaricare né inoltrare. Ho provato con vari dispositivi e con tutti dava errore. (Un problema se ai controlli immigrazione lo richiedono e non si ha Internet). Translate this opinion into English.

Travel insurance for India, fortunately not used. Affordable price compared to other insurances. Booking is simple, but the pdf of the insurance certificate received by email could not be downloaded or forwarded. I tried with various devices and all gave an error. (A problem if immigration checks require it and you don't have Internet). Opinion translated. Show original.

Sep / 11 / 2026

Anonymous

Spain

I travelled by myself

No tuve que utilizar el seguro pero intenté darlo de alta en la página de Intermundial tal y como se sugería y fue imposible porque no aparecía. Intenté contactar con Civitatis antes del viaje para solucionar el problema y no obtuve ninguna respuesta. Por suerte no lo tuve que utilizar

I didn't have to use the insurance, but I tried to register it on the Intermundial website as suggested, and it was impossible because it wasn't listed. I tried contacting Civitatis before the trip to resolve the issue, but I didn't receive a response. Luckily, I didn't have to use it.

I travelled by myself

Sentimos las molestias ocasionadas a este respecto. Lo tendremos en cuenta para seguir mejorando el servicio que ofrecemos. Translate this opinion into English.

We apologize for any inconvenience this may have caused. We will take this into account to continue improving the service we offer. Opinion translated. Show original.

Sep / 06 / 2026

Mariana

Mexico, Mexico

I travelled by myself

Me fue bien, desee nunca poder ocuparlo pero me enfermé de las vías respiratorias en mi ultimo día en roma, con fiebre y otros síntomas y este seguro fue una buena ayuda. Aunque no me reembolsaron los medicamentos porque fue complicado por eso no le doy "excelente" pero sin duda me sentí mejor después de la teleconsulta y los medicamentos así que si recomiendo, uno nunca sabe cuando lo puede ocupar. Translate this opinion into English.

It went well for me. I wished I'd never have to use it, but I got a respiratory illness on my last day in Rome, with a fever and other symptoms, and this insurance was a great help. Although they didn't reimburse me for the medication because it was complicated, which is why I'm not giving it "excellent," I definitely felt better after the telehealth consultation and the medication, so I do recommend it. You never know when you might need it. Opinion translated. Show original.

I travelled by myself

Sep / 04 / 2026

Anonymous

Spain

I travelled with my partner

Excelente asistencia! Enfrentar un imprevisto, como una urgencia médica lejos de casa, genera un profundo sentimiento de vulnerabilidad. En ese preciso momento, lo más importante y valioso para mí fue encontrar al otro lado del teléfono a alguien capaz de asistirme en cada momento. Translate this opinion into English.

Excellent support! Facing an unexpected event, like a medical emergency far from home, creates a profound sense of vulnerability. At that precise moment, the most important and valuable thing for me was finding someone on the other end of the phone who could assist me every step of the way. Opinion translated. Show original.

I travelled with my partner

Jul / 09 / 2026

Kelly Alblinger

Camarillo, Ca, United States

I travelled by myself

I contacted Civitatis about filing a claim under my travel insurance, not realizing they were the broker, not the insurer. I received a response right away, clarifying the situation and providing the appropriate contact address and proof of purchase. Civitatis could have simply ignored my email, but instead they chose to step up and help me reach the correct department. I appreciate the assistance.

I travelled by myself

Jul / 01 / 2026

Arnaud

France

I travelled with small children

Nous avons malheureusement eu un enfant malade durant notre séjour. Et avons fait appel à l'assurance voyageurs de Civitatis, qui nous a fourni une aide par téléphone et WhatsApp, et a géré de A à Z l'intervention d'un médecin regional à domicile. Translate this opinion into English.

Unfortunately, we had a sick child during our stay. We contacted Civitatis' travel insurance, which provided us with assistance by phone and WhatsApp, and managed the entire process of a regional doctor coming to our home. Opinion translated. Show original.

I travelled with small children

Jun / 26 / 2026

Sergio

México, Mexico

I travelled with teenagers

Puntuales, solo te go una observación, sugiero incluir también las opciones que no están incluidas tales como el regreso en cuatri otro en el desierto ya que está no está en la página web y se me sionar en el recorrido en la camioneta , esto ayuda a presupuestar estás amenidades Translate this opinion into English.

Punctual, I just have one observation: I suggest also including the options that aren't included, such as the return trip by ATV or another excursion in the desert, since this isn't on the website and is mentioned in the tour by van. This helps in budgeting for these amenities. Opinion translated. Show original.

I travelled with teenagers

Jun / 26 / 2026

Cristona Mesa De La Fuenta

L'arboç, Spain

I travelled with small children

Un seguro , que respondió en Kenía perfectamente, cuando tuve que ir al hospital y ahora en Estados Unidos , les llamé por un accidente y me respondieron y dieron solución de inmediato, aunque al final por suerte no tuve que utilizarlo, también te ayudan con maletas y vuelos cancelados , lo sé por una amiga. Lo recomiendo a toda la gente. Translate this opinion into English.

This insurance company responded perfectly in Kenya when I had to go to the hospital, and now in the United States, I called them after an accident and they responded and provided a solution immediately, although luckily I didn't end up having to use it. They also help with luggage and canceled flights; I know this from a friend. I recommend them to everyone. Opinion translated. Show original.

I travelled with small children

Jun / 20 / 2026

Teresa Coromina Capdevila

Spain

I travelled by myself

L'any passat el meu marit es va posar malalt a Mèxic i vam estar molt contents amb l'assegurança. Van ser molt ràpids, no van posar problemes, cada dia enviaven un missatge per interessar-se per la salut. Resumint, un excel·lent!!! Sempre que viatgem ho agafem amb ells. Translate this opinion into English.

Last year my husband got sick in Mexico and we were very happy with the insurance. They were very fast, they didn't cause any problems, they sent a message every day to check on his health. In short, excellent!!! Whenever we travel we take it with them. Opinion translated. Show original.

I travelled by myself

Jun / 19 / 2026

Carolina Maria

Medellín, Colombia

I travelled by myself

Desafortunadamente me dañaron la maleta en el viaje, por mal manejo. Hice la reclamación a través de la app del seguro y fue muy fácil. Podía ver el estado del trámite en la aplicación, y también recibí correos electrónicos. En este momento se aprobó el pago de la compensación por pérdida de equipaje y estoy esperando la transferencia. Recomiendo el seguro, pues la experiencia fue positiva a la hora de un problema con el equipaje. Translate this opinion into English.

Unfortunately, my suitcase was damaged during my trip due to mishandling. I filed a claim through the insurance app, and it was very easy. I could track the status of my claim in the app, and I also received email updates. The compensation payment for lost luggage has now been approved, and I'm waiting for the transfer. I recommend the insurance; my experience was positive when dealing with a luggage issue. Opinion translated. Show original.

I travelled by myself

Apr / 04 / 2026

Celida

Puerto Vallarta, Mexico

I travelled by myself

Honestamente, no es mi primera vez usando el seguro de viaje. En nuestro viaje pasado mi sobrina si lo usó porque se enfermó al llegar a Suiza y todo 100/10. Le atendieron super bien, desde el doctor en línea hasta la farmacia. Por eso, desde entonces, cuando viajamos usamos este seguro. Translate this opinion into English.

Honestly, this isn't my first time using travel insurance. On our last trip, my niece used it because she got sick upon arrival in Switzerland, and everything went perfectly. She received excellent care, from the online doctor to the pharmacy. That's why, ever since then, we've used this insurance whenever we travel. Opinion translated. Show original.

I travelled by myself

Mar / 30 / 2026

Leticia

Puebla, Mexico

I travelled with teenagers

No lo use, así que no puedo opinar. Lo único que me di cuenta iba a ser un problema, es el teléfono de atención, que es internacional. Yo no contaba con un número local, así que en caso de una emergencia seria un lio comunicarme con el seguro. Translate this opinion into English.

I didn't use it, so I can't give an opinion. The only thing I noticed that would be a problem is the customer service phone number, which is international. I didn't have a local number, so in case of an emergency, it would be a hassle to communicate with the insurance. Opinion translated. Show original.

I travelled with teenagers

Jul / 24 / 2026

Anonymous

Barcelona, Spain

I travelled with my partner

Perfecto. No tuve que utilizarlo Translate this opinion into English.

Perfect. I didn't have to use it. Opinion translated. Show original.

I travelled with my partner

Jul / 23 / 2026

Ercelina Garcia Moreno

Sevilla, Spain

I travelled with teenagers

Excelente por suerte no hemos estado enfermo , no ha ocurrido nada Translate this opinion into English.

Excellent, luckily we haven't been sick, nothing has happened Opinion translated. Show original.

I travelled with teenagers

Jul / 20 / 2026

Francisco Dario Vega Salinas

Naucalpan., Mexico

I travelled by myself

Me atendieron de forma pronta y muy bien. Translate this opinion into English.

I received prompt and excellent service. Opinion translated. Show original.

I travelled by myself

Mar / 14 / 2026

Laura Elizabeth

Mexico

Contrate un seguro y lo necesite y nunca pude comunicarme, no te dan información ni un teléfono a donde comunicarme si ocurre algun accidente y al final a como pude encontré un teléfono a donde llamar y que estaba en fuera de horario de atención

I took out insurance and needed it, but I could never get in touch with them. They don't give you any information or a phone number to call if an accident happens. In the end, somehow I found a phone number to call, but it was out of service.

Sentimos las molestias ocasionadas. Te recomendamos que contactes con el servicio del seguro para que puedan darte un mayor soporte al momento. Translate this opinion into English.

We apologize for any inconvenience caused. We recommend that you contact your insurance company for further assistance. Opinion translated. Show original.

Oct / 08 / 2026

Gabriela Aida Saldana Lopez

Celaya, Mexico

I travelled with teenagers

Afortunadamente no fue necesario hacer uso del seguto Translate this opinion into English.

Fortunately, it wasn't necessary to use the safety lock. Opinion translated. Show original.

I travelled with teenagers

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