Some destinations offer shared transfers. In these cases, the selected time is approximate and may vary depending on the driver’s route. Detailed instructions for this service will be provided on your booking voucher.
FAQs
P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Varadero with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
It takes approximately 30 minutes to get to the city center from José Martí International Airport. If you are traveling from Varadero, it takes 2 hours and 20 minutes. Please note that you have to be in the Airport at least 2 hours in advance.
Shared transfers are only from hotels, and are not available for pickup from private addresses, such as apartments.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
PrivateShared
9.40 / 10
9.3866666666667
1,696 review
| 54,548 travellers
8.80 / 10
8.8133333333333
1,369 review
| 54,548 travellers
5 out of 1,696 review
8
12 / 27 / 2025
M
Marta
Madrid, Spain
El traslado fue perfecto pero el aviso de la hora concreta no es el día anterior como anuncian sino el mismo día. Y siendo un traslado a las 9 de la mañana no pueden dejarte un papel por debajo de la puerta de la habitación diciendo que en una hora te recogen. Deberían respetar avisarte el día anterior y más si te van a adelantar la hora de recogida.
Translate this opinion into English.
The transfer was perfect, but the notification of the specific time wasn't given the day before as advertised, but on the same day. And since it was a 9 a.m. transfer, they can't just slip a note under the door saying they'll pick you up in an hour. They should respect the policy of notifying you the day before, especially if they're going to move the pickup time forward.
Opinion translated. Show original.
I travelled with teenagers
10
11 / 15 / 2025
M
Maikel
Niagara Falls , Canada
Nuestra esperiencia fue excelente. El choker Andy nos estaba esperando fuera del aeropuerto, muy atento, vestido presentable, buena presencia y actitud. El vehiculo estaba acorde a lo solicitado, pues viajabamos con varias maletas. Andy muy profesional al manejar, sonriente y carismatico.
Translate this opinion into English.
Our experience was excellent. Andy, our driver, was waiting for us outside the airport, very attentive, well-dressed, and with a great presence and attitude. The vehicle was exactly what we needed, as we were traveling with several suitcases. Andy was a very professional driver, always smiling and charismatic.
Opinion translated. Show original.
I travelled with teenagers
10
02 / 17 / 2025
M
Maria
Montreal, Canada
Excellent service even with our flight being delayed by a full day due to the huge snowstorm in Montreal. The driver showed up on the original day of departure. We did not know about our delay until after he showed up nor how many days we’d be delayed. The company was very professional & picked us up on the new date. Thank you!!!
I travelled with my partner
6
09 / 05 / 2019
L
Leonardo
Buenos Aires, Argentina
A pesar de la excelente experiencia en el traslado HAV-VAR, en este tramo de vuelta el chofer se comporto muy poco cordial. No emitio comentario en todo el viaje, ni siquiera para decir buenas tardes al momento del pick up en el hotel o ayudar con el equipaje. Por otro lado, llego al hotel con otra persona en el auto (sin dar ninguna explicacion) y lo llevo hasta mitad de camino, por lo que terminamos deduciendo que seria un compañero de trabajo al que estaba alcanzando a su ciudad.
Definitivamente lo recomiendo el equipo y conductor súper amables y al pendiente de cualquier situación, una Calidad de persona increíble platico con nosotros en el camino y resolvió dudas que teníamos en nuestra primer visita al país vale totalmente la pena, súper seguro el servicio. Muchas gracias
Translate this opinion into English.
I definitely recommend it. The team and driver were super friendly and attentive to every situation. The driver was an incredible person; he chatted with us on the way and answered questions we had on our first visit to the country. It was totally worth it, and the service was very safe. Thank you so much!
Opinion translated. Show original.
I travelled with my partner
6
10 / 27 / 2025
P
Pascal
France
Pas facile à l'arrivée.
J'ai cherché 1 bureau pour que l'on me dise le car à prendre personne ne connaissait.
On m'a envoyé de bureaux en bureaux,
Heureusement les cubains sont très sympa. Ils sont venu avec nous sur le parking pour chercher le car avec nous.
Au bout de 15mn ils l'ont enfin trouvé.
Un peu galère au bout de 10h d'avion.
a pesar de la demora en salida de migraciones de más de 1 hora esperaron pacientes a la salida de las pax. todo conforme.
Translate this opinion into English.
Despite the delay of more than 1 hour in immigration departure, they waited patiently for the passengers to exit. Everything was in order.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 1,696 review
12 / 27 / 2025
Madrid, Spain
El traslado fue perfecto pero el aviso de la hora concreta no es el día anterior como anuncian sino el mismo día. Y siendo un traslado a las 9 de la mañana no pueden dejarte un papel por debajo de la puerta de la habitación diciendo que en una hora te recogen. Deberían respetar avisarte el día anterior y más si te van a adelantar la hora de recogida. Translate this opinion into English.
The transfer was perfect, but the notification of the specific time wasn't given the day before as advertised, but on the same day. And since it was a 9 a.m. transfer, they can't just slip a note under the door saying they'll pick you up in an hour. They should respect the policy of notifying you the day before, especially if they're going to move the pickup time forward. Opinion translated. Show original.
11 / 15 / 2025
Niagara Falls , Canada
Nuestra esperiencia fue excelente. El choker Andy nos estaba esperando fuera del aeropuerto, muy atento, vestido presentable, buena presencia y actitud. El vehiculo estaba acorde a lo solicitado, pues viajabamos con varias maletas. Andy muy profesional al manejar, sonriente y carismatico. Translate this opinion into English.
Our experience was excellent. Andy, our driver, was waiting for us outside the airport, very attentive, well-dressed, and with a great presence and attitude. The vehicle was exactly what we needed, as we were traveling with several suitcases. Andy was a very professional driver, always smiling and charismatic. Opinion translated. Show original.
02 / 17 / 2025
Montreal, Canada
Excellent service even with our flight being delayed by a full day due to the huge snowstorm in Montreal. The driver showed up on the original day of departure. We did not know about our delay until after he showed up nor how many days we’d be delayed. The company was very professional & picked us up on the new date. Thank you!!!
09 / 05 / 2019
Buenos Aires, Argentina
A pesar de la excelente experiencia en el traslado HAV-VAR, en este tramo de vuelta el chofer se comporto muy poco cordial. No emitio comentario en todo el viaje, ni siquiera para decir buenas tardes al momento del pick up en el hotel o ayudar con el equipaje. Por otro lado, llego al hotel con otra persona en el auto (sin dar ninguna explicacion) y lo llevo hasta mitad de camino, por lo que terminamos deduciendo que seria un compañero de trabajo al que estaba alcanzando a su ciudad.
01 / 14 / 2026
Argentina
El Chofer muy atento. Translate this opinion into English.
The driver was very attentive. Opinion translated. Show original.
5 out of 1,369 review
12 / 13 / 2025
Mexico
Definitivamente lo recomiendo el equipo y conductor súper amables y al pendiente de cualquier situación, una Calidad de persona increíble platico con nosotros en el camino y resolvió dudas que teníamos en nuestra primer visita al país vale totalmente la pena, súper seguro el servicio. Muchas gracias Translate this opinion into English.
I definitely recommend it. The team and driver were super friendly and attentive to every situation. The driver was an incredible person; he chatted with us on the way and answered questions we had on our first visit to the country. It was totally worth it, and the service was very safe. Thank you so much! Opinion translated. Show original.
10 / 27 / 2025
France
Pas facile à l'arrivée. J'ai cherché 1 bureau pour que l'on me dise le car à prendre personne ne connaissait. On m'a envoyé de bureaux en bureaux, Heureusement les cubains sont très sympa. Ils sont venu avec nous sur le parking pour chercher le car avec nous. Au bout de 15mn ils l'ont enfin trouvé. Un peu galère au bout de 10h d'avion.
12 / 31 / 2025
Italy
Puntualissimi grazie Translate this opinion into English.
Very punctual, thank you Opinion translated. Show original.
12 / 30 / 2025
Peru
a pesar de la demora en salida de migraciones de más de 1 hora esperaron pacientes a la salida de las pax. todo conforme. Translate this opinion into English.
Despite the delay of more than 1 hour in immigration departure, they waited patiently for the passengers to exit. Everything was in order. Opinion translated. Show original.
12 / 29 / 2025
Malaga, Spain
Muy bien y muy organizado. Translate this opinion into English.
Very good and very organized. Opinion translated. Show original.