Some destinations offer shared transfers. In these cases, the selected time is approximate and may vary depending on the driver’s route. Detailed instructions for this service will be provided on your booking voucher.
FAQs
P - How far ahead of time should I book my transfer?
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It is possible to book a private transfer service in Huatulco with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
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The journey time between the Bahías de Hutualco International Airport and the various bays is about 20 minutes. We recommend that you book your pickup at least two and a half hours ahead of time.
P - What pick up time should I choose?
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For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
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Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
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Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
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Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
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The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
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During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
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During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
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The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
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Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
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A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
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The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
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If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
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We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
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Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
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Yes, here you can see all the destinations where we offer airport transfers.
Your driver send me a note on WhatsApp saying “The vehicle will depart 5 minutes after the scheduled pick-up time, and this will be considered a completed service.” This sounded like a threat to me and made me very unhappy. Our agreement was “The maximum wait time is 15 minutes, but any longer than this and it's possible you'll have to pay a supplement.” The driver should offer to look for his customers if they are late rather than threatening that he will abandon them in five minutes.
Thank you very much for your feedback. We’ll pass it along to the provider so they can take it into account and improve their service as much as possible.
Fue bueno el traslado, tuvimos que esperar com o 10 minutos, pero el asesor por whatsaap nos comentó que iba a verificar que pasó y en un ratito despues llegó. El chofer muy amable
Translate this opinion into English.
The transfer was good; we had to wait about 10 minutes, but the advisor on WhatsApp told us he would check what happened, and he arrived shortly after. The driver was very friendly.
Opinion translated. Show original.
Fue bueno, cuando llegamos ya nos estaban esperando con un cartel con nuestros nombres, eso es bueno porque te evitas estar preguntando y que te aborden otras empresas de transporte
Translate this opinion into English.
It was good; when we arrived, they were already waiting for us with a sign with our names. That's good because you avoid having to ask around and being approached by other transport companies.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 337 reviews
05 / 17 / 2026
León, Mexico
Puntualidad y amabilidad muy bien Translate this opinion into English.
Punctuality and friendliness were excellent. Opinion translated. Show original.
05 / 07 / 2026
Allende, Mexico
Servicio muy atento y completo Translate this opinion into English.
Very attentive and comprehensive service Opinion translated. Show original.
04 / 04 / 2026
México , Mexico
03 / 31 / 2026
Guadalajara , Mexico
03 / 16 / 2026
United States
Your driver send me a note on WhatsApp saying “The vehicle will depart 5 minutes after the scheduled pick-up time, and this will be considered a completed service.” This sounded like a threat to me and made me very unhappy. Our agreement was “The maximum wait time is 15 minutes, but any longer than this and it's possible you'll have to pay a supplement.” The driver should offer to look for his customers if they are late rather than threatening that he will abandon them in five minutes.
Thank you very much for your feedback. We’ll pass it along to the provider so they can take it into account and improve their service as much as possible.
5 out of 290 reviews
06 / 07 / 2026
Cdmx, Mexico
Mejor que el primero Translate this opinion into English.
Better than the first one Opinion translated. Show original.
06 / 06 / 2026
Mexico
Fue bueno el traslado, tuvimos que esperar com o 10 minutos, pero el asesor por whatsaap nos comentó que iba a verificar que pasó y en un ratito despues llegó. El chofer muy amable Translate this opinion into English.
The transfer was good; we had to wait about 10 minutes, but the advisor on WhatsApp told us he would check what happened, and he arrived shortly after. The driver was very friendly. Opinion translated. Show original.
06 / 04 / 2026
Mexico
Todo bien, el conductor muy amable y dio buena información del lugar Translate this opinion into English.
Everything was fine, the driver was very friendly and gave good information about the place. Opinion translated. Show original.
06 / 02 / 2026
Mexico
Fue bueno, cuando llegamos ya nos estaban esperando con un cartel con nuestros nombres, eso es bueno porque te evitas estar preguntando y que te aborden otras empresas de transporte Translate this opinion into English.
It was good; when we arrived, they were already waiting for us with a sign with our names. That's good because you avoid having to ask around and being approached by other transport companies. Opinion translated. Show original.
04 / 23 / 2026
San Luis Potosí , Mexico
Excelente en tiempo y forma Translate this opinion into English.
Excellent in terms of time and manner Opinion translated. Show original.