P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Madrid with a minimum of 4 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you book a return airport transfer service, we recommend calculating two and a half hours before the flight departure time. It takes approximately 30 minutes to get to Barajas Airport from the city centre.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
How much does a transfer service cost? Are there child car seats? How many people fit in a vehicle?
Find answers to our most frequently asked questions.
If you have any other questions
please contact us
Our customers' reviews
These are genuine reviews written by our customers.
El traslado, correcto.
Pero el traslado del día 28 Marzo de ATOCHA al hotel reserva 1752777, aún estamos esperando al conductor en el parking Saba. Tuvimos que alquilar un taxi, que nos costó 10 €, más lo que pagamos a Udes. 19 €, total 29 €.
Nos gustaría recibir una excusa.
Gracias
Translate this opinion into English.
The transfer, correct. But the transfer on March 28 from ATOCHA to the hotel reservation 1752777, we are still waiting for the driver in the Saba parking lot. We had to rent a taxi, which cost us €10, plus what we paid to you. €19, total €29. We would like to receive an excuse. Thank you
Opinion translated. Show original.
I travelled with my partner
10
06 / 25 / 2025
E
Elena Molinero Vaquero
Arroyomolinos , Spain
Excelente, como siempre. Lo contrate para que llevarán a mis suegros y tanto ellos como yo quedamos encantados. Los ayudo en todo momento con las maletas e incluso les fue a buscar a la puerta, ya que salieron por otra. Sin duda volveré a contratar los servicios.
Translate this opinion into English.
Excellent, as always. I hired him to drive my in-laws, and both they and I were delighted. He helped them with their luggage at every step and even picked them up at the door, as they left through another door. I will definitely use his services again.
Opinion translated. Show original.
I travelled with my partner
10
06 / 23 / 2025
M
Maria Del Carmen
Estonia
Mi traslado fue estupendo el chófer maravilloso,cuando se puso en contacto conmigo le dije que si estaba libre podía recogerme cuando quisiera antes de la hora prevista y me dijo que ningún problema me iría a recoger sobre la marcha, eso para mi Fué estupendo porque me dio tiempo sin carreras de facturar y comer algo antes de embarcar....además me acompañó hasta la escalera de acceso a la zona de facturación me quedé muy agradecida porque yo no me había movido en esa terminal..muchísimas gracias
Translate this opinion into English.
My transfer was great, the driver was wonderful, when he contacted me I told him that if I was free he could pick me up whenever he wanted before the scheduled time and he told me that it was no problem he would pick me up right away, that for me was great because it gave me time to check in and eat something before boarding without having to rush... he also accompanied me to the stairs to access the check-in area. I was very grateful because I hadn't moved in that terminal... thank you very much
Opinion translated. Show original.
I travelled by myself
10
06 / 16 / 2025
F
Felix
Buenos Aires, Argentina
EXCELENTE. El conductor SEÑOR, en mayúscula, CARLOS, de trato cordial y ameno tuvo la gran amabilidad de volver y traerme mi celular que olvidé en su auto.
Merece mi agradecimiento y reconocimiento no solo por esta acción, por su amable diálogo.
MUCHAS, MUCHÍSIMAS GRACIAS
Translate this opinion into English.
EXCELLENT. The driver, Mr. Carlos, in capital letters, was kind and cordial, and he came back and brought me my cell phone, which I forgot in his car. He deserves my thanks and recognition, not only for this action, but also for his kind conversation. Thank you very, very much.
Opinion translated. Show original.
I travelled with my partner
10
05 / 30 / 2025
J
Julio Eduardo Lorenzelli Barazzo
Salto, Uruguay
El traslado fue muy bueno.
Walter, el chofer, espectacular, amable, informado, correctísimo.
TENGO UNA OBSERVACIÓN, NO FUE PRECISA LA INFORMACIÓN SOBRE EL LUGAR EXACTO DONDE NOS TENÍAMOS QUE ENCONTRAR CON EL CHOFER. MÁS BIEN ESA INFORMACIÓN NO EXISTIÓ.
EL CHOFER SE COMUNICÓ CON NOSOTROS PERFECTAMENTE Y FUE A BUSCARNOS A DONDE ESTÁBAMOS, YA QUE HABÍAMOS SALIDO DE LA ESTACIÓN POR UN LUGAR EQUIVOCADO.
OTRAS VECES HA SIDO MEJOR LA INFORMACIÓN.
Translate this opinion into English.
The transfer was very good. Walter, the driver, was spectacular, friendly, knowledgeable, and extremely responsive. I have one observation: the information about the exact location where we were supposed to meet the driver was inaccurate. In fact, that information didn't exist at all. The driver communicated with us perfectly and met us where we were, since we had left the station at the wrong place. Other times, the information has been better.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 12,548 reviews
03 / 31 / 2024
Sant AdriÀ De BesÒs (barcelona), Spain
El traslado, correcto. Pero el traslado del día 28 Marzo de ATOCHA al hotel reserva 1752777, aún estamos esperando al conductor en el parking Saba. Tuvimos que alquilar un taxi, que nos costó 10 €, más lo que pagamos a Udes. 19 €, total 29 €. Nos gustaría recibir una excusa. Gracias Translate this opinion into English.
The transfer, correct. But the transfer on March 28 from ATOCHA to the hotel reservation 1752777, we are still waiting for the driver in the Saba parking lot. We had to rent a taxi, which cost us €10, plus what we paid to you. €19, total €29. We would like to receive an excuse. Thank you Opinion translated. Show original.
06 / 25 / 2025
Arroyomolinos , Spain
Excelente, como siempre. Lo contrate para que llevarán a mis suegros y tanto ellos como yo quedamos encantados. Los ayudo en todo momento con las maletas e incluso les fue a buscar a la puerta, ya que salieron por otra. Sin duda volveré a contratar los servicios. Translate this opinion into English.
Excellent, as always. I hired him to drive my in-laws, and both they and I were delighted. He helped them with their luggage at every step and even picked them up at the door, as they left through another door. I will definitely use his services again. Opinion translated. Show original.
06 / 23 / 2025
Estonia
Mi traslado fue estupendo el chófer maravilloso,cuando se puso en contacto conmigo le dije que si estaba libre podía recogerme cuando quisiera antes de la hora prevista y me dijo que ningún problema me iría a recoger sobre la marcha, eso para mi Fué estupendo porque me dio tiempo sin carreras de facturar y comer algo antes de embarcar....además me acompañó hasta la escalera de acceso a la zona de facturación me quedé muy agradecida porque yo no me había movido en esa terminal..muchísimas gracias Translate this opinion into English.
My transfer was great, the driver was wonderful, when he contacted me I told him that if I was free he could pick me up whenever he wanted before the scheduled time and he told me that it was no problem he would pick me up right away, that for me was great because it gave me time to check in and eat something before boarding without having to rush... he also accompanied me to the stairs to access the check-in area. I was very grateful because I hadn't moved in that terminal... thank you very much Opinion translated. Show original.
06 / 16 / 2025
Buenos Aires, Argentina
EXCELENTE. El conductor SEÑOR, en mayúscula, CARLOS, de trato cordial y ameno tuvo la gran amabilidad de volver y traerme mi celular que olvidé en su auto. Merece mi agradecimiento y reconocimiento no solo por esta acción, por su amable diálogo. MUCHAS, MUCHÍSIMAS GRACIAS Translate this opinion into English.
EXCELLENT. The driver, Mr. Carlos, in capital letters, was kind and cordial, and he came back and brought me my cell phone, which I forgot in his car. He deserves my thanks and recognition, not only for this action, but also for his kind conversation. Thank you very, very much. Opinion translated. Show original.
05 / 30 / 2025
Salto, Uruguay
El traslado fue muy bueno. Walter, el chofer, espectacular, amable, informado, correctísimo. TENGO UNA OBSERVACIÓN, NO FUE PRECISA LA INFORMACIÓN SOBRE EL LUGAR EXACTO DONDE NOS TENÍAMOS QUE ENCONTRAR CON EL CHOFER. MÁS BIEN ESA INFORMACIÓN NO EXISTIÓ. EL CHOFER SE COMUNICÓ CON NOSOTROS PERFECTAMENTE Y FUE A BUSCARNOS A DONDE ESTÁBAMOS, YA QUE HABÍAMOS SALIDO DE LA ESTACIÓN POR UN LUGAR EQUIVOCADO. OTRAS VECES HA SIDO MEJOR LA INFORMACIÓN. Translate this opinion into English.
The transfer was very good. Walter, the driver, was spectacular, friendly, knowledgeable, and extremely responsive. I have one observation: the information about the exact location where we were supposed to meet the driver was inaccurate. In fact, that information didn't exist at all. The driver communicated with us perfectly and met us where we were, since we had left the station at the wrong place. Other times, the information has been better. Opinion translated. Show original.