P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Mexico City with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
It takes approximately 30 minutes to get from Mexico City International Airport to the various districts of Mexico City. We recommend booking the transfer service 3 hours before your flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
I had a scheduled transfer service, the flight was diverted and delayed by more than 4 hours. The designated driver Ulises was impeccable in his attempts to help, patient and very available.
He didn't give up, he kept updating us on the status of the flight and waited patiently for the passengers to arrive so many hours later than expected.A service of the highest level, one of the best transfer services I have ever experienced. A special thanks to the driver Ulises for the excellent service!!!
10
05 / 19 / 2025
V
Vanesa Domínguez
Spain
¡Excelente servicio de Don José!
Tuve una experiencia realmente agradable con Don José. Fue muy puntual, amable y respetuoso durante todo el viaje. Su auto estaba impecable y condujo con mucho cuidado, lo que me hizo sentir muy cómoda/o y segura/o. Además, tuvo un trato muy cordial y profesional. Se nota que le importa brindar un buen servicio. ¡Recomiendo totalmente viajar con él!
Translate this opinion into English.
Excellent service from Don José! I had a truly pleasant experience with Don José. He was very punctual, kind, and respectful throughout the trip. His car was spotless, and he drove very carefully, which made me feel very comfortable and safe. He was also very cordial and professional. You can tell he cares deeply about providing good service. I highly recommend traveling with him!
Opinion translated. Show original.
Servicio correcto. Enviamos un mensaje al operador por si había problemas por tráfico debido a cortes de calles y nos respondieron que nosotros habíamos concertado ya la hora del traslado y que realizarían el trayecto. Nos pareció una respuesta secante. El conductor nos pidió el bono a pesar de que en la reserva de civitatis dice "Para realizar el traslado no es necesario presentar ningún bono"
I travelled with my partner
6
10 / 15 / 2019
V
Valeria
Buenos Aires, Argentina
En la llegada fue excelente en cuanto al servicio y puntualidad.
Para el traslado hacia el aeropuerto, tuvo una demora de 20 minutos, habiéndome contactado unos 40 minutos antes para corroborar que todo estuviera bien. Afortunadamente lo había pedido con muchísimo tiempo de anticipación, pero pude haber corrido el riesgo de perder el vuelo si a eso se le sumaba el tránsito. El traslado fue perfecto y el chofer muy amable.
I travelled by myself
10
08 / 21 / 2019
á
ángel
Ciudad Real, Spain
Contraté el servicio de ida y vuelta al aeropuerto. La primera vez no nos recogieron y tuvimos que pagar un taxi. Cuando pedimos explicaciones de lo ocurrido a través de España y del proveedor, el que ofrece el servicio en México, mintieron y dijeron que nosotros no estábamos. No tiene taxis son Cabify. Sin embargo el segundo servicio, para el siguiente vuelo desde el hotel hasta el aeropuerto fue perfecto... LA VERDAD ES LA VERDAD...
I travelled with my partner
10
07 / 27 / 2019
X
Xavier
Figueres, Spain
Una chica nos estaba esperando puntualmente en el exterior del aeropuerto con un cartel con nuestro nombre y es la que comprobó el voucher. Fue muy fácil localizarla. El traslado fue perfecto, sin tiempo de espera y una conducción tranquila y segura.
I travelled with my partner
10
07 / 04 / 2019
A
Anonymous
Granada, Spain
Nos pareció raro que el conductor dijese que había estado en Recepción preguntando por nosotros y le habían dicho que no estábamos y que por eso se había ido, puesto que estuvimos como 20 minutos antes de la hora sentados en Recepción esperando y allí no entró nadie. Al menos desde la oficina se pusieron en contacto con nosotros para intentar solucionarlo y no hubo más problema....
Our customers' reviews
These are genuine reviews written by our customers.5 out of 1,403 review
06 / 02 / 2025
Vila Nova De Gaia, Portugal
I had a scheduled transfer service, the flight was diverted and delayed by more than 4 hours. The designated driver Ulises was impeccable in his attempts to help, patient and very available. He didn't give up, he kept updating us on the status of the flight and waited patiently for the passengers to arrive so many hours later than expected.A service of the highest level, one of the best transfer services I have ever experienced. A special thanks to the driver Ulises for the excellent service!!!
05 / 19 / 2025
Spain
¡Excelente servicio de Don José! Tuve una experiencia realmente agradable con Don José. Fue muy puntual, amable y respetuoso durante todo el viaje. Su auto estaba impecable y condujo con mucho cuidado, lo que me hizo sentir muy cómoda/o y segura/o. Además, tuvo un trato muy cordial y profesional. Se nota que le importa brindar un buen servicio. ¡Recomiendo totalmente viajar con él! Translate this opinion into English.
Excellent service from Don José! I had a truly pleasant experience with Don José. He was very punctual, kind, and respectful throughout the trip. His car was spotless, and he drove very carefully, which made me feel very comfortable and safe. He was also very cordial and professional. You can tell he cares deeply about providing good service. I highly recommend traveling with him! Opinion translated. Show original.
07 / 04 / 2025
Barcelona , Spain
Perfecto Translate this opinion into English.
Perfect Opinion translated. Show original.
07 / 04 / 2025
Lima, Peru
El Sr. Ramon Donis, super amable y puntual Translate this opinion into English.
Mr. Ramon Donis, super friendly and punctual Opinion translated. Show original.
06 / 09 / 2025
Guatemala
Don José fue muy amable. Excelente servicio como siempre! Translate this opinion into English.
Don José was very kind. Excellent service as always! Opinion translated. Show original.
5 out of 172 reviews
11 / 20 / 2019
Telde, Spain
Servicio correcto. Enviamos un mensaje al operador por si había problemas por tráfico debido a cortes de calles y nos respondieron que nosotros habíamos concertado ya la hora del traslado y que realizarían el trayecto. Nos pareció una respuesta secante. El conductor nos pidió el bono a pesar de que en la reserva de civitatis dice "Para realizar el traslado no es necesario presentar ningún bono"
10 / 15 / 2019
Buenos Aires, Argentina
En la llegada fue excelente en cuanto al servicio y puntualidad. Para el traslado hacia el aeropuerto, tuvo una demora de 20 minutos, habiéndome contactado unos 40 minutos antes para corroborar que todo estuviera bien. Afortunadamente lo había pedido con muchísimo tiempo de anticipación, pero pude haber corrido el riesgo de perder el vuelo si a eso se le sumaba el tránsito. El traslado fue perfecto y el chofer muy amable.
08 / 21 / 2019
Ciudad Real, Spain
Contraté el servicio de ida y vuelta al aeropuerto. La primera vez no nos recogieron y tuvimos que pagar un taxi. Cuando pedimos explicaciones de lo ocurrido a través de España y del proveedor, el que ofrece el servicio en México, mintieron y dijeron que nosotros no estábamos. No tiene taxis son Cabify. Sin embargo el segundo servicio, para el siguiente vuelo desde el hotel hasta el aeropuerto fue perfecto... LA VERDAD ES LA VERDAD...
07 / 27 / 2019
Figueres, Spain
Una chica nos estaba esperando puntualmente en el exterior del aeropuerto con un cartel con nuestro nombre y es la que comprobó el voucher. Fue muy fácil localizarla. El traslado fue perfecto, sin tiempo de espera y una conducción tranquila y segura.
07 / 04 / 2019
Granada, Spain
Nos pareció raro que el conductor dijese que había estado en Recepción preguntando por nosotros y le habían dicho que no estábamos y que por eso se había ido, puesto que estuvimos como 20 minutos antes de la hora sentados en Recepción esperando y allí no entró nadie. Al menos desde la oficina se pusieron en contacto con nosotros para intentar solucionarlo y no hubo más problema....