Transfers in New York - Airport hotel transfer service

P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in New York with a minimum of 8 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
We recommend booking the transfer service from the hotel to the airport 4 hours before your flight departure time for international departures and 3 hours for domestic flights.

In New York City, children car seats are not mandatory in airport shuttle vehicles.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?

R -
Yes, here you can see all the destinations where we offer airport transfers.

Our customers' reviews

These are genuine reviews written by our customers.

Private Shared

9.70 / 10

9.6666666666667

21,624 reviews | 352,847 travellers

5.60 / 10

5.56

492 reviews | 352,847 travellers

5 out of 21,624 reviews

03 / 19 / 2024

M

Mohamed Ferchichi

Issy Les Moulineaux , France

Excellent service, arrivé des navettes à l’heure et chauffeur très sympathique il connais très bien New York il nous a évité le trafic en passant par des rues qui est le seul à connaître du coup nous sommes arrivés largement en avance, Bravo à l’organisation, je recommande vivement Civitatis Translate this opinion into English.

Excellent service, shuttles arrived on time and very friendly driver, he knows New York very well, he avoided the traffic by passing through streets that only we know, so we arrived well in advance, Bravo to the organization, I highly recommend Civitatis Opinion translated. Show original.

01 / 23 / 2024

S

Saray

El Pra, Spain

El traslado hotel aeropuerto genial ,llegó un pelín antes de la hora y ya nos vino bien ya que llovía y debido al tráfico nos vino genial para adelantar la llegada al aeropuerto . Translate this opinion into English.

The airport hotel transfer was great, it arrived a little early and it was good for us since it was raining and due to the traffic it was great for us to advance our arrival at the airport. Opinion translated. Show original.

I travelled with small children

11 / 25 / 2023

E

Eduardo Del Pino Aguilera

Torrente , Spain

El traslado fue magnífico en todo momento pendientes de nosotros antes de salir y al llegar éramos 6 y el coche enorme y muy confortable. Nuestro conductor adriano fue muy amable y profesional. Gracias Translate this opinion into English.

The transfer was magnificent at all times, looking after us before leaving and when we arrived there were 6 of us and the car was huge and very comfortable. Our driver Adriano was very friendly and professional. Thank you Opinion translated. Show original.

I travelled with teenagers

04 / 21 / 2024

A

Alain Delatte

Belgium

Contact téléphonique a l’initiative du chauffeur lors de notre atterrissage puis second contact après la prise des bagages et enfin envoi d’une photo du véhicule pour la prise en charge au lieu de rendez-vous Translate this opinion into English.

Telephone contact at the initiative of the driver during our landing then second contact after baggage collection and finally sending a photo of the vehicle for pick-up at the meeting point Opinion translated. Show original.

I travelled with my partner

04 / 16 / 2024

C

Corinne Lasfont

Essonne, France

Lorsque j'ai atterri, le chauffeur Francisco m'avait déjà envoyé un message pour me demander de le contacter par WhatsApp lorsque j'aurai récupéré mes bagages, ce que j'ai fait, les explications données étaient claires nous nous sommes retrouvés sans problème. Je recommande Translate this opinion into English.

When I landed, the driver Francisco had already sent me a message asking me to contact him by WhatsApp when I collected my luggage, which I did, the explanations given were clear we found ourselves without any problem . I recommend Opinion translated. Show original.

I travelled with friends

5 out of 492 reviews

11 / 16 / 2019

A

Anonymous

Málaga, Spain

Nos costó un poco encontrar el mostrador por nuestra cuenta, pero preguntando al personal del aeropuerto nos indicaron donde estaba. Después nos recogió un conductor muy simpático y nos dejó en la puerta del hotel.

I travelled with my partner

11 / 05 / 2019

A

Anonymous

Barcelona, Spain

Llegue en JFJ y el conductor paro en casi todas las terminales a coger personas casi 1 hora después empezamos a circular, conductor no nos ayudó a llevar maletas

I travelled by myself

10 / 30 / 2019

A

Anonymous

Cadiz, Spain

Llegamos y no era tal cual decían no nos estaban esperando . Tuvimos que buscar un mostrador por el aeropuerto para solicitar el vehículo y no hablaban nada español y tuvimos que esperar unos 25 min a que viniesen a recogernos .

I travelled with my partner

10 / 29 / 2019

J

Javier

Madrid, Spain

I know It is a share transport, but we had to wait almost 30 minutes at the airport for other passengers, and travel to other terminals. It takes one and a half hour to get Manhattan from JFK with no traffic jam.

I travelled with my partner

10 / 26 / 2019

M

Marta Silva

Formosa , Argentina

Tardó cuarenta minutos en llegar al aeropuerto. Dos horas en llegar al hotel y nos dejó a treinta metros de la entrada. El vehiculo era viejo y algun cinturon de seguridad no funcionaba

I travelled by myself

Show all the reviews

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