P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Rethymno with a minimum of 8 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you book a return transfer service, we recommend you ask the chauffeur to collect you at least two hours before the departure time of your flight. It takes between 15 and 20 minutes to get to Heraklion Airport.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
How much does a transfer service cost? Are there child car seats? How many people fit in a vehicle?
Find answers to our most frequently asked questions.
If you have any other questions
please contact us
Our customers' reviews
These are genuine reviews written by our customers.
PrivateShared
8.50 / 10
8.527027027027
148 reviews
| 3,248 travellers
7.30 / 10
7.2941176470588
17 reviews
| 3,248 travellers
5 out of 148 reviews
10
10 / 02 / 2025
M
Marcia Florindo
Coimbra, Portugal
I travelled with my partner
10
09 / 18 / 2025
C
Carolina Vasquez
Uruguay
I travelled with my partner
10
09 / 17 / 2025
G
Gracinda Maria
Portugal
10
06 / 14 / 2024
N
Nicole Davis
Italy
This was my first time using a service like this and it didn't disappoint. Our plane arrived ahead of schedule and our driver was there waiting for us. That was helpful since I came in at 1 in the morning with 2 kids. I would use this service again and recommend it to my friends.
I travelled with small children
8
08 / 18 / 2023
T
Thanh
Paris, France
Bonjour,
Transfert bien : Accueil à l'arrivée malgré un retard énorme de vol (3h50)
Impossible à joindre le numéro du prestataire indiqué sur le bon d'échange - à vérifier ??
Conducteur roulant très vite sur des routes de la Crète pas en bon état
Merci
Translate this opinion into English.
Hello, Transfer well: Reception on arrival despite a huge flight delay (3h50) Impossible to reach the service provider's number indicated on the exchange voucher - to check?? Driver driving very fast on roads in Crete not in good condition Thank you
Opinion translated. Show original.
I travelled with teenagers
5 out of 17 reviews
10
09 / 23 / 2025
L
Laura
Nice, France
Excelente, tuve contacto previó vía WhatsApp con detalle a donde debía dirigirme y número de reservation. Una vez en el aeropuerto tanto la mujer que me atendió fue excelente y debo destacar sobretodo al conductor, nos fue señalando lugares a medida que íbamos llegando.
Translate this opinion into English.
Excellent. I had prior contact via WhatsApp with details of where I should go and a reservation number. Once at the airport, both the woman who helped me was excellent, and I must especially highlight the driver. He pointed out places as we arrived.
Opinion translated. Show original.
I travelled by myself
8
10 / 01 / 2025
M
Mariane Dias
Santos, Brazil
I travelled by myself
6
08 / 20 / 2025
A
Anna
Fano, Italy
Nessuno ti sa dire che mezzo devi prendere solo sul posto abbiamo saputo che dovevamo attendere di riempire l'autobus che è partita dopo un'attesa di 2 ora e 30
I travelled with friends
Il nostro team locale indica l'orario di inizio del trasferimento. Trattandosi di un servizio condiviso, tuttavia, è necessario aspettare tutti i clienti. Ci dispiace se hai dovuto aspettare prima che venissero a prenderti.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 148 reviews
10 / 02 / 2025
Coimbra, Portugal
09 / 18 / 2025
Uruguay
09 / 17 / 2025
Portugal
06 / 14 / 2024
Italy
This was my first time using a service like this and it didn't disappoint. Our plane arrived ahead of schedule and our driver was there waiting for us. That was helpful since I came in at 1 in the morning with 2 kids. I would use this service again and recommend it to my friends.
08 / 18 / 2023
Paris, France
Bonjour, Transfert bien : Accueil à l'arrivée malgré un retard énorme de vol (3h50) Impossible à joindre le numéro du prestataire indiqué sur le bon d'échange - à vérifier ?? Conducteur roulant très vite sur des routes de la Crète pas en bon état Merci Translate this opinion into English.
Hello, Transfer well: Reception on arrival despite a huge flight delay (3h50) Impossible to reach the service provider's number indicated on the exchange voucher - to check?? Driver driving very fast on roads in Crete not in good condition Thank you Opinion translated. Show original.
5 out of 17 reviews
09 / 23 / 2025
Nice, France
Excelente, tuve contacto previó vía WhatsApp con detalle a donde debía dirigirme y número de reservation. Una vez en el aeropuerto tanto la mujer que me atendió fue excelente y debo destacar sobretodo al conductor, nos fue señalando lugares a medida que íbamos llegando. Translate this opinion into English.
Excellent. I had prior contact via WhatsApp with details of where I should go and a reservation number. Once at the airport, both the woman who helped me was excellent, and I must especially highlight the driver. He pointed out places as we arrived. Opinion translated. Show original.
10 / 01 / 2025
Santos, Brazil
08 / 20 / 2025
Fano, Italy
Nessuno ti sa dire che mezzo devi prendere solo sul posto abbiamo saputo che dovevamo attendere di riempire l'autobus che è partita dopo un'attesa di 2 ora e 30
Il nostro team locale indica l'orario di inizio del trasferimento. Trattandosi di un servizio condiviso, tuttavia, è necessario aspettare tutti i clienti. Ci dispiace se hai dovuto aspettare prima che venissero a prenderti.
08 / 18 / 2022
Odivelas , Portugal
Muito atenciosos e prestáveis!! Translate this opinion into English.
Very attentive and helpful!! Opinion translated. Show original.
04 / 21 / 2025
Spain