Some destinations offer shared transfers. In these cases, the selected time is approximate and may vary depending on the driver’s route. Detailed instructions for this service will be provided on your booking voucher.
FAQs
P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Juan Dolio with a minimum of 6 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Punta Cana Airport and Bávaro beach is 25 minutes. We recommend that you book your hotel pickup 3 hours ahead of time. Shared transfers are only available to hotels in the hotel zone, not to private addresses, such as apartments or hotels not registered as such.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
PrivateShared
9.10 / 10
9.1333333333333
6,539 reviews
| 153,745 travellers
9 / 10
9.0066666666667
628 reviews
| 153,745 travellers
5 out of 6,539 reviews
10
12 / 13 / 2025
A
Anonymous
Madrid, Spain
Todo perfecto. Nos estaba esperando incluso antes de la hora, con un cartel con nuestro nombre, un coche mas grande del que habiamos pedido y una sillita de niño tal y como lo encargamos (en republica dominicana a veces la pides y luego no la llevan).
Translate this opinion into English.
Everything was perfect. He was even waiting for us before the scheduled time, with a sign with our name, a larger car than we had requested, and a child seat just as we had ordered (in the Dominican Republic, sometimes you order it and then they don't bring it).
Opinion translated. Show original.
I travelled with small children
10
12 / 11 / 2025
L
Luis Downs
Buenos Aires, Argentina
El traslado ha sido Excelente. El chofer absolutamente responsable y la presentación del vehiculo pulcro. la puntualidad precisa y nos ha dado, en cuanto llego al punto de encuentro, la certeza de su llegada con un mensaje a mi celular. Repetire la experiencia en otros viajes.
Translate this opinion into English.
The transfer was excellent. The driver was absolutely responsible and the vehicle was spotless. He was perfectly punctual and even sent a text message to my phone as soon as he arrived at the meeting point. I will definitely use this service again on future trips.
Opinion translated. Show original.
I travelled with my partner
10
11 / 23 / 2025
P
Paula
Buenos Aires, Argentina
El traslado perfecto, sin inconvenientes. El vuelo tuvo casi 2 horas de retraso pero nos comunicamos vía WhatsApp para alertar de la situación y fueron super amables.
A la nueva hora de arribo estaban presentes esperándonos en el aeropuerto.
La unidad que nos trasladó super limpia y en muy buenas condiciones.
Translate this opinion into English.
The transfer was perfect, without any problems. The flight was delayed by almost two hours, but we contacted them via WhatsApp to let them know, and they were incredibly helpful. They were there waiting for us at the airport at the new arrival time. The vehicle was spotless and in excellent condition.
Opinion translated. Show original.
I travelled with small children
10
11 / 14 / 2025
F
Fernanda Giraldelle Martins
Brazil
I super recommend the Transfer Service from S&J Tours Operadora booked by Civitatis. The communication run smoothly since the first contact. At the Transfer Day, my check out anticipated a little and contacted them, which prontly sent the car to pick me and my family. The drive Edwin helped us whit the luggage. The service is very great and affordable!
I travelled with teenagers
10
11 / 12 / 2025
J
Jennifer
Spain
Muy contenta por haber reservado este servicio. Marco fue muy profesional, estaba esperando en el aeropuerto cuando llegué, perfectamente visible. Me sentí muy segura, llegué sin inconvenientes al hotel. Me hizo la llegada muy fácil. Lo recomiendo 100%. A pesar de haberlo reservado el mismo día, no hubo ningún problema.
El señor muy atento. Tuve problemas con mi maleta y me demoré en salir, aún así me esperaron y fueron muy amables y comprensivos. Muy recomendados.
Translate this opinion into English.
The gentleman was very attentive. I had problems with my suitcase and was delayed in leaving, but they waited for me and were very kind and understanding. Highly recommended.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 6,539 reviews
12 / 13 / 2025
Madrid, Spain
Todo perfecto. Nos estaba esperando incluso antes de la hora, con un cartel con nuestro nombre, un coche mas grande del que habiamos pedido y una sillita de niño tal y como lo encargamos (en republica dominicana a veces la pides y luego no la llevan). Translate this opinion into English.
Everything was perfect. He was even waiting for us before the scheduled time, with a sign with our name, a larger car than we had requested, and a child seat just as we had ordered (in the Dominican Republic, sometimes you order it and then they don't bring it). Opinion translated. Show original.
12 / 11 / 2025
Buenos Aires, Argentina
El traslado ha sido Excelente. El chofer absolutamente responsable y la presentación del vehiculo pulcro. la puntualidad precisa y nos ha dado, en cuanto llego al punto de encuentro, la certeza de su llegada con un mensaje a mi celular. Repetire la experiencia en otros viajes. Translate this opinion into English.
The transfer was excellent. The driver was absolutely responsible and the vehicle was spotless. He was perfectly punctual and even sent a text message to my phone as soon as he arrived at the meeting point. I will definitely use this service again on future trips. Opinion translated. Show original.
11 / 23 / 2025
Buenos Aires, Argentina
El traslado perfecto, sin inconvenientes. El vuelo tuvo casi 2 horas de retraso pero nos comunicamos vía WhatsApp para alertar de la situación y fueron super amables. A la nueva hora de arribo estaban presentes esperándonos en el aeropuerto. La unidad que nos trasladó super limpia y en muy buenas condiciones. Translate this opinion into English.
The transfer was perfect, without any problems. The flight was delayed by almost two hours, but we contacted them via WhatsApp to let them know, and they were incredibly helpful. They were there waiting for us at the airport at the new arrival time. The vehicle was spotless and in excellent condition. Opinion translated. Show original.
11 / 14 / 2025
Brazil
I super recommend the Transfer Service from S&J Tours Operadora booked by Civitatis. The communication run smoothly since the first contact. At the Transfer Day, my check out anticipated a little and contacted them, which prontly sent the car to pick me and my family. The drive Edwin helped us whit the luggage. The service is very great and affordable!
11 / 12 / 2025
Spain
Muy contenta por haber reservado este servicio. Marco fue muy profesional, estaba esperando en el aeropuerto cuando llegué, perfectamente visible. Me sentí muy segura, llegué sin inconvenientes al hotel. Me hizo la llegada muy fácil. Lo recomiendo 100%. A pesar de haberlo reservado el mismo día, no hubo ningún problema.
5 out of 628 reviews
12 / 01 / 2025
Madrid, Spain
sin problemas y seguro
11 / 24 / 2025
Medellín , Colombia
Súper puntuales y el traslado fue tranquilo Translate this opinion into English.
They were super punctual and the transfer was smooth. Opinion translated. Show original.
11 / 23 / 2025
Costa Rica
Bastante bueno el servicio y puntual me gusto Translate this opinion into English.
The service was quite good and punctual, I liked it Opinion translated. Show original.
11 / 10 / 2025
Estado De México , Mexico
Un viaje muy tranquilo y cómodo Translate this opinion into English.
A very quiet and comfortable trip Opinion translated. Show original.
11 / 09 / 2025
Llay Llay, Chile
El señor muy atento. Tuve problemas con mi maleta y me demoré en salir, aún así me esperaron y fueron muy amables y comprensivos. Muy recomendados. Translate this opinion into English.
The gentleman was very attentive. I had problems with my suitcase and was delayed in leaving, but they waited for me and were very kind and understanding. Highly recommended. Opinion translated. Show original.