Boat to the Gili Islands - Reviews

Rating of the activity

6.60 / 10

6.5880563947634 331 reviews | 7,544 travellers

3 traveler-submitted photos

Customer scoring

Type of traveler

Traveling alone (3)

Couple (178)

Group of friends (53)

With small children (8)

With older children (20)

Reviews from real clients who booked our products.

See only reviews with text

Sep / 08 / 2023

Miguel

Madrid, Spain

I travelled with my partner

Sep / 08 / 2023

Anonymous

Spain

I travelled with my partner

Sep / 06 / 2023

Anonymous

Barcelona, Spain

I travelled with my partner

Horrible. Evitad a toda costa contratar el traslado aquí. El barco previsto para llegar a las 11:15 a Gili Air llegó finalmente a las 13:00. La vuelta lamentablemente la teníamos pagada y no pudimos cancelarla pero estando prevista para salir a las 11:30, nos informaron que sería a las 12:30. Finalmente embarcamos a las 13:30, llegando a Bali nuevamente sobre las 15:30, dos horas tarde!! Tenéis mil alternativas mejores que salen horas antes en la propia isla y evitáis perder el día entero.

Awful. Avoid hiring a transfer here at all costs. The boat scheduled to arrive at 11:15 at Gili Air finally arrived at 13:00. Unfortunately, we had paid for the return trip and we could not cancel it, but since it was scheduled to leave at 11:30, they informed us that it would be at 12:30. We finally boarded at 1:30 p.m., arriving in Bali again around 3:30 p.m., two hours late!! You have a thousand better alternatives that leave hours earlier on the island itself and you avoid wasting the entire day.

I travelled with my partner

Hemos comprobado que por temas operativos los horarios de partida y de retorno se vieron afectados. Aun así, ambos trayectos finalmente se pudieron realizar sin ningún tipo de cancelación. Sin embargo, teniendo en cuenta las molestias ocasionadas, se ha efectuado una compensación acorde. Translate this opinion into English.

We have verified that due to operational issues, departure and return times were affected. Even so, both routes could finally be completed without any type of cancellation. However, taking into account the inconvenience caused, appropriate compensation has been made. Opinion translated. Show original.

Sep / 05 / 2023

Anthony

Spain

I travelled with my partner

The driver was excellent. The boat was not very well organised, but still all good and the staff very nice.

I travelled with my partner

Sep / 04 / 2023

Anonymous

Sep / 02 / 2023

Anonymous

Madrid, Spain

I travelled with my partner

Dentro de lo previsto. Bastante bien pese al caos del puerto. Translate this opinion into English.

Within what was planned. Pretty good despite the chaos of the port. Opinion translated. Show original.

I travelled with my partner

Aug / 31 / 2023

Nuria Andreu Ros

Spain

I travelled with small children

Haber la ida fue correcta, el chico que nos llevó llegó puntual a recogernos al hotel.El coche estaba limpio y el traslado en lancha normal.Pero de la vuelta no puedo decir lo mismo.El barco nos debía recoger sobre las 11.15,pues hasta las 12.15 12.30 no nos recogió, pero lo peor fue el traslado a Kuta en coche.nos subieron a un minibús sucio y roto mí hijo y yo tuvimos que viajar durante casi tres horas en el mismo asiento.Y mi marido no se podía apoyar en el asiento porque estaba roto,

The outbound trip was correct, the guy who took us arrived on time to pick us up at the hotel. The car was clean and the boat transfer was normal. But I can't say the same about the return trip. The boat was supposed to pick us up around 11:15, since it wasn't until 12.15 12.30 didn't pick us up, but the worst thing was the transfer to Kuta by car. They put us on a dirty and broken minibus, my son and I had to travel for almost three hours in the same seat. And my husband couldn't lean on it. the seat because it was broken,

I travelled with small children

Pedimos disculpas por cualquier inconveniente que pueda ocurrir durante el transcurso de la actividad. Tus comentarios serán tenidos en cuenta para mejorar el servicio. Translate this opinion into English.

We apologize for any inconvenience that may occur during the course of the activity. Your comments will be taken into account to improve the service. Opinion translated. Show original.

Aug / 29 / 2023

Elena

Spain

I travelled with friends

El traslado desde Ubud al puerto fue bien. En el puerto, hay que armarse de paciencia para la entrega de equipaje y en en la lancha puede hacer mucho calor... es lo normal al menos con la empresa que tiene convenio civitatis. PERO la vuelta desde el puerto a Kuta, fue horrible. Una furgoneta es muy malas condiciones, antigua, rotos los asientos y puertas y las maletas no entraban por lo que las amontonaron con el riesgo de que con un frenazo ae nos cayeran encima. Lamentable en ese sentido.

The transfer from Ubud to the port went well. At the port, you have to be patient when delivering luggage and on the boat it can be very hot... this is normal, at least with the company that has a civitatis agreement. BUT the return from the port to Kuta was horrible. A van is in very poor condition, old, the seats and doors are broken and the suitcases did not fit so they piled them up with the risk that if we brake hard they would fall on top of us. Unfortunate in that sense.

I travelled with friends

El proveedor local intenta que la actividad esté a la altura de las expectativas de todos los participantes. Sentimos que este no haya sido tu caso. Se tendrán en cuenta tus comentarios de cara a mejorar el servicio. Translate this opinion into English.

The local provider tries to ensure that the activity lives up to the expectations of all participants. We are sorry that this was not your case. Your comments will be taken into account in order to improve the service. Opinion translated. Show original.

Aug / 28 / 2023

Alicia

Madrid, Spain

I travelled with my partner

Aug / 28 / 2023

Melchor Gelabert Santandreu

Spain

I travelled with teenagers

Aug / 27 / 2023

Adrián

Madrid, Spain

I travelled with friends

Deficiente organización de la empresa de ferries La hora prevista de salida era a las 9.30 y llegada 11.30 a Gili Air, no hemos salido a la hora prevista sino a las 10.30. Podemos entender cualquier contratiempo pero no 1 hora de retraso, ya que hemos perdido una actividad en Gili Lamentable el motivo del retraso; esperar a unos cuantos australianos borrachos No creo que vuelva a repetir esta actividad con civitatis, viendo que el resto de empresas salían mucho antes que nosotros

Poor organization of the ferry company The scheduled departure time was 9:30 and arrival 11:30 at Gili Air, we did not leave at the scheduled time but at 10:30. We can understand any setback but not 1 hour delay, since we have missed an activity in Gili. The reason for the delay is regrettable; wait for a few drunk Australians I don't think I will repeat this activity with civitatis again, seeing that the rest of the companies left much before us

I travelled with friends

Sentimos todos los inconvenientes sufridos. Sin embargo, los barcos solo tienen permitido salir de uno en uno del único puerto en Gili. Actualmente hay muchos turistas, lo cual propicia retrasos. Esto no depende de nuestro equipo, el cual, aun así, procura ceñirse lo máximo posible al horario prefijado. Seguiremos trabajando con este objetivo. Translate this opinion into English.

We are sorry for all the inconveniences suffered. However, boats are only allowed to leave one at a time from the only port on Gili. Currently there are many tourists, which causes delays. This does not depend on our team, which, even so, tries to stick to the preset schedule as much as possible. We will continue working with this objective. Opinion translated. Show original.

Aug / 24 / 2023

Anonymous

Spain

I travelled with my partner

Aug / 23 / 2023

Rebeca

Tarragona, Spain

I travelled with my partner

En menos de 24 horas nos modificaron la fecha de salida del barco. Nosotros contratamos el viaje al mediodía, y la tarde antes de salir nos envía un mensaje la compañía diciéndonos que no había barco al mediodía y que teníamos que salir a primera hora. Un desastre, porque tuvimos que modificarlo todo. Civitatis de momento no nos ha dado respuesta. No lo recomiendo.

In less than 24 hours they changed the ship's departure date. We booked the trip at noon, and the afternoon before leaving, the company sent us a message telling us that there was no boat at noon and that we had to leave first thing in the morning. A disaster, because we had to modify everything. Civitatis has not given us a response at the moment. I do not recommend it.

I travelled with my partner

Lamentamos las molestias ocasionadas por el cambio de hora, causado por una cuestión de organización portuaria y ajeno al proveedor y a Civitatis. Sentimos mucho las molestias causadas. Se ha realizado el reembolso correspondiente. Translate this opinion into English.

We regret the inconvenience caused by the time change, caused by a port organization issue and beyond the control of the provider and Civitatis. We are very sorry for the inconvenience caused. The corresponding refund has been made. Opinion translated. Show original.

Aug / 23 / 2023

Ana Belén

Spain

I travelled with my partner

Horrible. El barco de ida a Gili salió con 1 hora y media de retraso y el de vuelta con 2 horas y media de retraso. No es por condiciones meteorológicas, lo tienen estipulado así pero no te lo cuentan. Entre el retraso y luego las vueltas que dan en Ubud para ir soltando a toooodos los pasajeros, llegamos a nuestro hotel a las 20.15 h cuando deberíamos haber llegado a las 15h. Encima venden más billete de la cuenta y hay gente que tiene que ir en la cubierta con todo el sol. Sin aire acondiciona

Awful. The boat to Gili left 1 and a half hours late and the return boat left 2 and a half hours late. It's not because of weather conditions, they have it stipulated that way but they don't tell you. Between the delay and then the turns they make in Ubud to release all the passengers, we arrived at our hotel at 8:15 p.m. when we should have arrived at 3:00 p.m. On top of that, they sell more tickets than necessary and there are people who have to go on the deck with all the sun. No air conditioning

I travelled with my partner

Pedimos disculpas por los retrasos encontrados a la vuelta. Nuestro equipo procura que la vuelta se realice de forma puntual, pero Gili solo cuenta con un puerto y todos los barcos han de tomar la misma salida. Gracias, aun así, por habernos informado de lo sucedido. Translate this opinion into English.

We apologize for the delays encountered upon return. Our team tries to ensure that the return is made on time, but Gili only has one port and all the boats have to take the same departure. Thank you, however, for informing us of what happened. Opinion translated. Show original.

Aug / 22 / 2023

Antonio

Granada, Spain

I travelled with my partner

Nos habían avisado de los retrasos que podíamos tener con el proveedor, pero además de que la hora de salida era errónea desde el principio, se vendieron muchos más tickets que plazas hay en el barco y tuvimos que ir en cubierta sentados en el suelo. Llegamos empapados y con quemaduras por el sol. Será lo normal pero debería avisarse.

I travelled with my partner

Las fechas actuales están trayendo muchas más reservas de las que estamos acostumbrados. Sentimos las molestias que esto pueda suponer y nos haremos cargo de que este tipo de incidentes no se repitan.

Aug / 22 / 2023

Anonymous

Spain

I travelled with friends

Aweful service. The driver arrived 1h late and he was falling asleep while driving. The boat left more than 1h late, the duration of the boat trip was 1 additional hour than what it was informed and the worst thing is that it is not due to an unexpected issue, they always operate this way and they do not tell you when you book it. Timings are absolutely fake. We had to reschedule the following trip as we arrived more than 1h30mins late.

I travelled with friends

We apologise for any inconvenience that may occur during the course of the activity. Your comments will be taken into account in order to improve the service.

Aug / 21 / 2023

Anonymous

Spain

I travelled with my partner

Aug / 20 / 2023

Anonyme

Saint Avertin, Andorra

I travelled with my partner

Aug / 16 / 2023

Santiago Rocha Romero

Sevilla, Spain

I travelled with friends

Un completo desastre. El barco de vuelta de Gili cambió el horario con respecto a los que aparecían en la web y el bono de la reserva. A causa de ello, nos hemos visto obligados a comprar otro transporte a otra isla distinta y otro vuelo para no perder todas las conexiones hasta España. Además, cuando fuimos a solicitar ayuda, el trato fue pésimo. Nos engañaron diciendo que eran cambios del gobierno y que el problema era nuestro por realizar la compra online a través de vosotros.

A complete disaster. The return boat from Gili changed the schedule with respect to those that appeared on the web and the reservation voucher. Because of this, we have been forced to buy another transport to a different island and another flight so as not to lose all the connections to Spain. Also, when we went to ask for help, the treatment was terrible. They deceived us by saying that they were government changes and that the problem was ours for making the purchase online through you.

I travelled with friends

We are sorry for all the inconvenience suffered. However, boats are only allowed to leave one at a time from the single port on Gili. Currently there are many tourists, which causes delays. This does not depend on our team, which, even so, tries to stick as much as possible to the predetermined schedule. We will continue working towards this objective. Opinion translated. Show original.

Aug / 15 / 2023

Anonymous

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Boat to the Gili Islands - Reviews

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