Cartagena de Indias Guided Tour - Reviews

Rating of the activity

8.20 / 10

8.186529562982 389 reviews | 8,235 travellers

65 traveler-submitted photos

Customer scoring

Type of traveler

Traveling alone (63)

Couple (126)

Group of friends (62)

With small children (14)

With older children (49)

Reviews from real clients who booked our products.

See only reviews with text

Apr / 18 / 2025

Gerardo

Mexico

I travelled with friends

El guía muy amable, pero mucha de su conversación se centraba en anécdotas personales más que en aspectos históricos o de elementos del recorrido, la última parte del tour a pie por el centro histórico fue muy rápida porque se perdió mucho tiempo antes.

The guide was very friendly, but much of his conversation focused on personal anecdotes rather than historical aspects or elements of the tour. The last part of the walking tour through the historic center was very quick because a lot of time was lost beforehand.

Operated by: Guianza Express Sas

I travelled with friends

Los guías se esfuerzan por amenizar los contenidos del tour buscando la complicidad del grupo con alguna broma o comentario personal. Sentimos si este, en concreto, se excedió en este o en cualquier otro aspecto. Seguiremos trabajando para mejorar. Translate this opinion into English.

The guides strive to liven up the tour, engaging the group with jokes or personal comments. We apologize if this particular tour went too far in this or any other aspect. We will continue to work to improve. Opinion translated. Show original.

Nov / 24 / 2024

Dpcpyqyw8s

Hidalgo, Mexico

I travelled with friends

Pensamos que visitaríamos caminando y recorriendo las calles del centro histórico y de la cuidad amurallada así como getsemani y no se realizó nada de eso. Solo se hizo un paseo en carro por la orilla de la cuidad amurallada. Si se visitó el convento de la Popa y El Fuerte pero como decía Cartagena al completo pensé que visitaríamos más zonas y que caminaríamos por las calles de sus atractivos principales

We thought we would visit on foot and walk through the streets of the historic center and the walled city as well as Getsemani, but none of that happened. We only took a ride in a carriage along the edge of the walled city. We did visit the convent of La Popa and El Fuerte, but since I was talking about Cartagena in its entirety, I thought we would visit more areas and walk through the streets of its main attractions.

Operated by: Guianza Express Sas

I travelled with friends

El recorrido realizado fue el descrito en nuestra web. Sentimos si supo a poco. Tomamos nota de los comentarios para seguir mejorando el servicio. Translate this opinion into English.

The tour was as described on our website. We are sorry if it was not enough. We take note of the comments to continue improving the service. Opinion translated. Show original.

Nov / 17 / 2024

Diego

San Jose, Costa Rica

I travelled with friends

Nos llevaron al castillo de san felipe y a otros lugares importantes. lamentablemente el guía explicaba muy poco sobre la historia de los lugares que visitamos. Cuando preguntábamos más información la daba vagamente o decía “la historia no se puede cambiar, pero si ver los monumentos”. Aunque no sea una linda historia, es parte de lo que pasó en cada lugar y así mismo nos interesa saber. El punto de tener un guía es que te explique todo y te de a conocer cosas que pasaron. Gracias

They took us to the San Felipe Castle and other important places. Unfortunately, the guide explained very little about the history of the places we visited. When we asked for more information, he gave it vaguely or said “you can't change history, but you can see the monuments.” Even though it's not a nice story, it's part of what happened in each place and we're interested in knowing. The point of having a guide is to explain everything and let you know things that happened. Thank you.

Operated by: Guianza Express Sas

I travelled with friends

Los guías son profesionales del sector que se esfuerzan por explicar los contenidos de forma completa, amena, y rigurosa. Sentimos que en este caso no haya sido de tu agrado. Tomamos nota de las sugerencias para trasladarlas a nuestro equipo local con el fin de mejorar el servicio. Translate this opinion into English.

The guides are professionals in the sector who strive to explain the content in a complete, enjoyable and rigorous manner. We are sorry that in this case it was not to your liking. We take note of the suggestions to pass them on to our local team in order to improve the service. Opinion translated. Show original.

Mar / 14 / 2024

Domingo

Miami, United States

I travelled with friends

El autobus esta a muy como do y due conducido expertamente. El itinerario esta a bueno, pero dalton la cathedral. Sin embargo, pasamos mucho tiempo en una fiends de Esmeraldas donde practicamente Nadine compro. El Guiana estuvo bien. Solamente que salia de un sitcom para toro sin decor ado de se dirigia. Note Que toros Guiana tenian mejor equipoise de sonido.

The bus is very comfortable and expertly driven. The itinerary is good, but it misses the cathedral. However, we spent a lot of time in an Esmeraldas fiends where Nadine practically shopped. Guiana was good. Except that it came out of a bull sitcom without the decoration of what it was directed at. Note that Guiana bulls had better sound equipment.

Operated by: Guianza Express Sas

I travelled with friends

Sentimos que el servicio no estuvo del todo a la altura de lo esperado. Aun así, podemos confirmar que se desarrolló, como de costumbre, de acuerdo con la descripción de nuestra web. Agradecemos y tomamos nota de los comentarios para valorar posibles mejoras. Translate this opinion into English.

We feel that the service was not entirely up to expectations. Even so, we can confirm that it was developed, as usual, in accordance with the description on our website. We appreciate and take note of the comments to assess possible improvements. Opinion translated. Show original.

Oct / 16 / 2023

Laura

Santo Domingo, The Dominican Republic

I travelled with friends

El guía muestra dominio de la parte histórica de Cartagena, aportó datos muy buenos sobre la ciudad; quizás seria bueno incluir una parada en el pueblo de Getsemani para fotos al menos. Por otro lado, la persona me pareció un tanto inflexible con los tiempos. Por ejemplo, se supone que habría unos 20 minutos libres que podíamos aprovechar al final para comercio u otra cosa durante la caminata por el centro y no se pudo. Considerar que quienes contratamos estos tours somos turistas.

The guide shows mastery of the historical part of Cartagena, he provided very good information about the city; Maybe it would be good to include a stop in the town of Getsemani for photos at least. On the other hand, the person seemed a bit inflexible to me with the times. For example, there was supposed to be about 20 free minutes that we could use at the end for shopping or something else during the walk through the center and we couldn't. Consider that those of us who hire these tours are tourists.

Operated by: Guianza Express Sas

I travelled with friends

Sentimos que la experiencia no se ajustase del todo a lo esperado. En Civitatis solo deseamos que nuestros clientes vivan las mejores experiencias posibles. Para ello, tomamos nota de todos los comentarios con intención de mejorar. Gracias por habernos escrito. Translate this opinion into English.

We are sorry that the experience did not fully match what was expected. At Civitatis we only want our clients to have the best possible experiences. To do this, we take note of all comments with the intention of improving. Thank you for writing to us. Opinion translated. Show original.

Aug / 19 / 2023

Anonymous

The Dominican Republic

I travelled with friends

Es un buen tour para conocer la ciudad a grosso modo y tener una idea general. Nos gusto mucho que el castillo de San Felipe y el cerro de la popa pudimos entrar y la explicación fue buena pero el tour es rápido. En nuestra opinion la parada de las esmeraldas se pudiera sustituir o hacer al final para que si te quieres ir lo puedas hacer y dar mas tiempo a el tour caminando por el centro el cual es bastante corto y apresurado debido a que tienen que cumplir con un horario. Translate this opinion into English.

It is a good tour to get to know the city roughly and have a general idea. We really liked that the castle of San Felipe and the hill of the popa could enter and the explanation was good but the tour is fast. In our opinion, the Esmeraldas stop could be replaced or done at the end so that if you want to leave you can do it and give more time to the walking tour through the center which is quite short and rushed because they have to comply with a schedule. Opinion translated. Show original.

Operated by: Guianza Express Sas

I travelled with friends

Jan / 28 / 2023

Dieter Marcel

Madrid, Spain

I travelled with friends

El Sr Álvaro muy atento, no obstante ya que el tour solo dura 2:40min debería de al menos dar tiempo para que en el fuerte de San Felipe tengamos 20min para recorrer por nuestra cuenta, habían determinados puntos a los que me hubiese gustado ir a ver las vistas, pero todo iba tan rápido, que ni tiempo de ello hubo. No se subió al convento la popa por un acto que había el día 28 de enero, nos llevaron a otro lugar, un monasterio y explicaron para lo que se había usado.

Mr. Álvaro is very attentive, however, since the tour only lasts 2:40 minutes, he should at least give us time in the San Felipe fort to have 20 minutes to explore on our own, there were certain points that I would have liked to go to see the views, but everything was going so fast, that there wasn't even time for it. The stern was not brought up to the convent for an act that was held on January 28, they took us to another place, a monastery and explained what it had been used for.

Operated by: Guianza Express Sas

I travelled with friends

Nuestro equipo se esfuerza por ceñirse lo máximo posible a lo ofertado en nuestra web. Sentimos que algunas partes del recorrido no estuvieran disponibles, aunque podemos confirmar que se realizaron visitas alternativas hasta cubrir el tiempo preestablecido. Translate this opinion into English.

Our team strives to stick as closely as possible to what is offered on our website. We are sorry that some parts of the tour were not available, although we can confirm that alternative visits were made until the pre-established time was covered. Opinion translated. Show original.

Oct / 04 / 2022

Georgia

Barcelona, Spain

I travelled with friends

Todo iba bien hasta que llegamos a las Bóvedas para la compra de "15 minutos". Perdimos una hora allí y eso que casi nadie estaba interesado en comprar nada. Al montarnos en el bus, el guía nos comunica que vamos de regreso a los hoteles. A esto nuestra reacción fue: "y la visita a la ciudad antigua qué??" Finalmente a regañadientes nos hizo una rápida y muy breve visita caminando por el centro viejo. Si no hubieramos dicho nada este paso del tour no se hubiera realizado en absoluto.

All was going well until we got to the Vaults for the "15 minute" purchase. We wasted an hour there and hardly anyone was interested in buying anything. When we get on the bus, the guide tells us that we are going back to the hotels. To this our reaction was: "what about the visit to the ancient city??" Finally, reluctantly, he gave us a quick and very short visit walking through the old center. If we hadn't said anything, this step of the tour wouldn't have happened at all.

Operated by: Guianza Express Sas

I travelled with friends

El proveedor nos ha comunicado que hubo un retraso en las bóvedas debido a las compras que algunos participantes querían hacer. La visita después prosiguió como estaba previsto. Sentimos si hubo alguna confusión. Estaremos pendientes del servicio para confirmar que se realiza adecuadamente. Translate this opinion into English.

The provider has told us that there was a delay in the vaults due to purchases that some participants wanted to make. The visit then proceeded as planned. We are sorry if there was any confusion. We will be waiting for the service to confirm that it is carried out properly. Opinion translated. Show original.

Jan / 23 / 2019

Nayila

Madrid, Spain

I travelled with friends

El guía Roberto Jr. explica bastante bien, es muy chevere. El recorrido esta bien, aunque hubiese preferido pasear más por las hermosas calles de la ciudad amurallada en vez de ir a una tienda de joyas que con un café gratis tratan de venderte una piedrecita por un ojo de la cara. También creo que pueden organizar mejor las recogidas en el hotel.

Operated by: Guianza Express Sas

I travelled with friends

Feb / 18 / 2026

Anonymous

Spain

I travelled with friends

No hizo el recorrido estipulado por el centro histórico. Nos metió en una tienda de esmeraldas y después de 20 minutos nos enteramos que ya no había más tour. Ni fuimos a las bóbedas ni a la catedral...

The tour didn't follow the planned route through the historic center. It took us into an emerald shop, and after 20 minutes we found out the tour was canceled. We didn't even get to see the vaults or the cathedral...

Operated by: Guianza Express Sas

I travelled with friends

Sentimos que no se realizara el itinerario como estaba previsto. En Civitatis solo queremos que tengáis las mejores experiencias y seguiremos trabajando para ello. Se ha hecho el reembolso correspondiente. Translate this opinion into English.

We regret that the itinerary did not take place as planned. At Civitatis, we want you to have the best experiences and we will continue working towards that goal. A full refund has been issued. Opinion translated. Show original.

Nov / 30 / 2025

Erika Leonor Noriega Ortega

Riobamba, Ecuador

I travelled with friends

Excelente me el guía muy amable

Operated by: Guianza Express Sas

I travelled with friends

Nov / 08 / 2025

Carmen Gloria

Asunción, Paraguay

I travelled with friends

Operated by: Guianza Express Sas

I travelled with friends

Aug / 12 / 2025

Isidora Haydee Josefa Echevarria

Piura, Peru

I travelled with friends

Un excelente guía que nos ha echo vivir la historia de cada lugar que visitamos. Les estamos muy agradecidas Translate this opinion into English.

An excellent guide who made us experience the history of every place we visited. We are very grateful. Opinion translated. Show original.

Operated by: Guianza Express Sas

I travelled with friends

Jul / 21 / 2025

Anonymous

Yucatán, Mexico

I travelled with friends

Esperaba pasar fisicamente por los lugares mencionados en el tour y no solamente que el guía nos recitara los lugares, eso podemos leerlo o escucharlo en cualquier otro lugar, además no nos daba mucha oportunidad de preguntar solo recitaba sin parar los lugares

I expected to physically pass by the places mentioned in the tour and not just have the guide recite the places to us, we can read or hear that anywhere else, and he didn't give us much opportunity to ask, he just recited the places non-stop.

Operated by: Guianza Express Sas

I travelled with friends

Los guías se esfuerzan en hacer el recorrido de la forma más enriquecedora y completa posible, intentando seguir el recorrido de nuestra web, y cumplir con todas las expectativas. Sentimos si no ha sido como esperabas. Translate this opinion into English.

The guides strive to make the tour as enriching and comprehensive as possible, following the path outlined on our website and meeting all expectations. We apologize if it wasn't what you expected. Opinion translated. Show original.

Jun / 09 / 2025

Alma Violeta

Reynosa, Mexico

I travelled with friends

Muy comoleto Translate this opinion into English.

Very complete Opinion translated. Show original.

Operated by: Guianza Express Sas

I travelled with friends

Jun / 06 / 2025

Anonymous

The Dominican Republic

I travelled with friends

Fue una excelente experiencia, el guía maneja varios idiomas y conoce muchisimo de la historia. Por cada esquina de la ciudad hay alguito de historia que contar y conocer. Vistas de la ciudad muy hermosas, en general todo super!! Translate this opinion into English.

It was an excellent experience. The guide speaks several languages and is incredibly knowledgeable about the city's history. There's a bit of history to tell and learn around every corner. The views of the city were beautiful, and overall, everything was great! Opinion translated. Show original.

Operated by: Guianza Express Sas

I travelled with friends

Feb / 13 / 2025

Ivan Rene Ugalde Benitez

Ciudad De Mexico, Mexico

I travelled with friends

es un excelente tour muy bien explicado por Álvaro Translate this opinion into English.

It is an excellent tour very well explained by Alvaro Opinion translated. Show original.

Operated by: Guianza Express Sas

I travelled with friends

Feb / 05 / 2025

óscar

Oscar, Spain

I travelled with friends

Fernando el guía, lo mejor que existe. La actividad fue una maravilla, el trayecto, las paradas y la guía. Indispensable si vienes a Cartagena. Translate this opinion into English.

Fernando the guide, the best there is. The activity was wonderful, the journey, the stops and the guide. Essential if you come to Cartagena. Opinion translated. Show original.

Operated by: Guianza Express Sas

I travelled with friends

Jan / 23 / 2025

Julissa Diez

Lima, Peru

I travelled with friends

TODO MUY BIEN, SIN DEMORAS Translate this opinion into English.

EVERYTHING WAS VERY GOOD, WITHOUT DELAYS Opinion translated. Show original.

Operated by: Guianza Express Sas

I travelled with friends

Jan / 02 / 2025

Christian

Lima, Peru

I travelled with friends

Operated by: Guianza Express Sas

I travelled with friends

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Cartagena de Indias Guided Tour - Reviews

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