P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Cartagena de Indias with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Cartagena de Indias Airport and the centre of the city varies between 15 and 30 minutes. We recommend that you book your pickup at least 2 hours ahead of time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
How much does a transfer service cost? Are there child car seats? How many people fit in a vehicle?
Find answers to our most frequently asked questions.
If you have any other questions
please contact us
Our customers' reviews
These are genuine reviews written by our customers.
Excelente servicio. El conductor estaba comunicado conmigo desde el día de antes. De hecho, como pudo llegar un poco antes, me avisó por si me venía bien adelantar el servicio 30 min o se quedaba esperándome a la hora indicada. Una vez en el coche, el conductor super amable y buen conductor. Muy recomendable para evitar problemas e ir directo del hotel al aeropuerto.
I travelled by myself
10
03 / 10 / 2025
A
Anônimo
Brazil
Não tinha recebido mensagem com as informações do carro e do motorista que nos buscaria no aeroporto.
Eslnviei mensagem pelo link que recebi no e-mail e fui prontamente contactada, com muita gentileza e educação.
O serviço me surpreendeu positivamente.
Translate this opinion into English.
I hadn't received a message with the information about the car and driver who would pick us up at the airport. I sent a message using the link I received in the email and was promptly contacted, very kindly and politely. The service surprised me positively.
Opinion translated. Show original.
I travelled with my partner
10
05 / 10 / 2025
C
Carolina
São Paulo, Brazil
Perfeito. Assim que chegou perto da data entraram em contato comigo e no dia que cheguei já estavam com a placa com meu no e me aguardando.
Translate this opinion into English.
Perfect. As soon as the date got close they contacted me and on the day I arrived they already had the sign with my number and were waiting for me.
Opinion translated. Show original.
I travelled with my partner
10
05 / 03 / 2025
L
Luciene Dambros
Porto Alegre , Brazil
Muito bom , Keli e o motorista muito queridos .. Estavam no horário , tudo perfeito e ainda nos mostraram no caminho os locais e explicaram ..
Translate this opinion into English.
Very good, Keli and the driver were very nice. They were on time, everything was perfect and they even showed us the places along the way and explained everything.
Opinion translated. Show original.
Apesar da primeira informação que recebi foi que a nossa vam chegaria em 2 minutos, na verdade demorou mais de 30 minutos para chegar. Fui informado por várias vezes que van chagaria em 2/3 minutos, que não acontecia.
A van não tinha ar-condicionado e estava muito quente.
I travelled with small children
Confirmamos que o motorista sofreu um ligeiro atraso e não pôde providenciar o assento de criança, devido a uma falha organizacional por parte do fornecedor. Lamentamos muito o inconveniente causado por isso. Foi efetuado o reembolso correspondente.
6
01 / 11 / 2023
D
Diane
Canada
Il a fallu avoir l’aide des garçons d’aéroport pour téléphoner à la compagnie car personne ne s’est présenté à l’arrivée. Les garçons demandent des pourboires et n’ėtaient pas contents que l’on donne 10,000 cops, seulement à l’un d’eux….Finalement, le chauffeur est venu et il nous a amené à destination….
I travelled with friends
Veuillez accepter nos excuses pour tout problème qui pourrait survenir avant de rencontrer le chauffeur. Nous continuerons à travailler pour nous améliorer, également sur le plan organisationnel. Nous sommes heureux d'apprendre que le transfert a finalement réussi.
10
02 / 14 / 2022
K
Karen
Santander , Spain
Estaba allí esperándonos con un cartel. Un día antes me había puesto en contacto con ellos para decirles que iba a estar incomunicada ya que la SIM europea no funciona en colombia (o te cobran una barbaridad por llamada) así que sin ningún problema! El chico se presentó antes de tiempo en el aeropuerto con un cartel con el nombre, nos cogió las maletas y nos llevaron al hotel perfectamente!
Translate this opinion into English.
He was there waiting for us with a sign. A day before I had contacted them to tell them that I was going to be incommunicado since the European SIM does not work in Colombia (or they charge you an outrage per call) so without any problem! The guy showed up early at the airport with a name sign, took our bags and took us to the hotel perfectly!
Opinion translated. Show original.
I travelled with my partner
10
10 / 12 / 2021
L
Leticia
Spain
José es fantástico! Nos recibieron como estaba previsto, y nos llevo sin ningún problema. Le habían pasado el día erróneo, ya que llegábamos a las 1 de la madrugada y le había pasado que llegábamos al día siguiente, en la escala de Bogotá contactó con nosotros para asegurase y gracias a esa llamada le pude informar que era para esa misma noche, y sin problemas vino a recogernos,
Our customers' reviews
These are genuine reviews written by our customers.5 out of 853 reviews
03 / 23 / 2025
Madrid, Spain
Excelente servicio. El conductor estaba comunicado conmigo desde el día de antes. De hecho, como pudo llegar un poco antes, me avisó por si me venía bien adelantar el servicio 30 min o se quedaba esperándome a la hora indicada. Una vez en el coche, el conductor super amable y buen conductor. Muy recomendable para evitar problemas e ir directo del hotel al aeropuerto.
03 / 10 / 2025
Brazil
Não tinha recebido mensagem com as informações do carro e do motorista que nos buscaria no aeroporto. Eslnviei mensagem pelo link que recebi no e-mail e fui prontamente contactada, com muita gentileza e educação. O serviço me surpreendeu positivamente. Translate this opinion into English.
I hadn't received a message with the information about the car and driver who would pick us up at the airport. I sent a message using the link I received in the email and was promptly contacted, very kindly and politely. The service surprised me positively. Opinion translated. Show original.
05 / 10 / 2025
São Paulo, Brazil
Perfeito. Assim que chegou perto da data entraram em contato comigo e no dia que cheguei já estavam com a placa com meu no e me aguardando. Translate this opinion into English.
Perfect. As soon as the date got close they contacted me and on the day I arrived they already had the sign with my number and were waiting for me. Opinion translated. Show original.
05 / 03 / 2025
Porto Alegre , Brazil
Muito bom , Keli e o motorista muito queridos .. Estavam no horário , tudo perfeito e ainda nos mostraram no caminho os locais e explicaram .. Translate this opinion into English.
Very good, Keli and the driver were very nice. They were on time, everything was perfect and they even showed us the places along the way and explained everything. Opinion translated. Show original.
04 / 30 / 2025
Puebla, Mexico
Puntuales. Coche cómodo y bien conservado y el chófer me asesoró sobre lugares para comer. Translate this opinion into English.
Punctual. The car was comfortable and well-maintained, and the driver advised me on places to eat. Opinion translated. Show original.
5 out of 180 reviews
03 / 02 / 2025
Panama
03 / 12 / 2023
São Paulo, Brazil
Apesar da primeira informação que recebi foi que a nossa vam chegaria em 2 minutos, na verdade demorou mais de 30 minutos para chegar. Fui informado por várias vezes que van chagaria em 2/3 minutos, que não acontecia. A van não tinha ar-condicionado e estava muito quente.
Confirmamos que o motorista sofreu um ligeiro atraso e não pôde providenciar o assento de criança, devido a uma falha organizacional por parte do fornecedor. Lamentamos muito o inconveniente causado por isso. Foi efetuado o reembolso correspondente.
01 / 11 / 2023
Canada
Il a fallu avoir l’aide des garçons d’aéroport pour téléphoner à la compagnie car personne ne s’est présenté à l’arrivée. Les garçons demandent des pourboires et n’ėtaient pas contents que l’on donne 10,000 cops, seulement à l’un d’eux….Finalement, le chauffeur est venu et il nous a amené à destination….
Veuillez accepter nos excuses pour tout problème qui pourrait survenir avant de rencontrer le chauffeur. Nous continuerons à travailler pour nous améliorer, également sur le plan organisationnel. Nous sommes heureux d'apprendre que le transfert a finalement réussi.
02 / 14 / 2022
Santander , Spain
Estaba allí esperándonos con un cartel. Un día antes me había puesto en contacto con ellos para decirles que iba a estar incomunicada ya que la SIM europea no funciona en colombia (o te cobran una barbaridad por llamada) así que sin ningún problema! El chico se presentó antes de tiempo en el aeropuerto con un cartel con el nombre, nos cogió las maletas y nos llevaron al hotel perfectamente! Translate this opinion into English.
He was there waiting for us with a sign. A day before I had contacted them to tell them that I was going to be incommunicado since the European SIM does not work in Colombia (or they charge you an outrage per call) so without any problem! The guy showed up early at the airport with a name sign, took our bags and took us to the hotel perfectly! Opinion translated. Show original.
10 / 12 / 2021
Spain
José es fantástico! Nos recibieron como estaba previsto, y nos llevo sin ningún problema. Le habían pasado el día erróneo, ya que llegábamos a las 1 de la madrugada y le había pasado que llegábamos al día siguiente, en la escala de Bogotá contactó con nosotros para asegurase y gracias a esa llamada le pude informar que era para esa misma noche, y sin problemas vino a recogernos,