P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in San Lorenzo de El Escorial with a minimum of 4 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you book a return airport transfer service, we recommend calculating two and a half hours before the flight departure time. It takes approximately 30 minutes to get to Barajas Airport from the city centre.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
8.30 / 10
8.34
13,756 reviews
| 254,548 travellers
5 out of 13,756 reviews
10
03 / 31 / 2024
M
Maria Angeles Gomez Villanueva
Sant AdriÀ De BesÒs (barcelona), Spain
El traslado, correcto.
Pero el traslado del día 28 Marzo de ATOCHA al hotel reserva 1752777, aún estamos esperando al conductor en el parking Saba. Tuvimos que alquilar un taxi, que nos costó 10 €, más lo que pagamos a Udes. 19 €, total 29 €.
Nos gustaría recibir una excusa.
Gracias
Translate this opinion into English.
The transfer, correct. But the transfer on March 28 from ATOCHA to the hotel reservation 1752777, we are still waiting for the driver in the Saba parking lot. We had to rent a taxi, which cost us €10, plus what we paid to you. €19, total €29. We would like to receive an excuse. Thank you
Opinion translated. Show original.
I travelled with my partner
10
01 / 21 / 2026
D
Debora
Caba, Argentina
Alberto fue muy amable
Nos escribió un día antes para decirnos que era nuestro conductor asignado y dejarnos su número de teléfono
Además tuvimos la mala suerte de que no nos llegue una valija (con el dolor de cabeza que eso significa) y nos esperó hasta que hicimos la denuncia y nos trajo al hotel con una sonrisa
Translate this opinion into English.
Alberto was very kind. He wrote to us the day before to tell us he was our assigned driver and left his phone number. We also had the bad luck of a suitcase not arriving (with the headache that entails) and he waited for us until we filed the report and brought us to the hotel with a smile.
Opinion translated. Show original.
I travelled with teenagers
8
11 / 23 / 2025
C
Catherine Powell
Monaco
The driver was skilled and calm, taking care to deliver me to the correct building in the correct side of the road. I appreciated this as I was a lone woman in a new city. I arrived at the meeting point 5 minutes before he did, which caused a little anxiety, but everything else was very good, including the clean and tidy condition of the vehicle. I will definitely book my return journey with this platform.
I travelled by myself
8
11 / 09 / 2025
R
Ronald
Corral De Bustos , Argentina
Bien, no se que pasó, la persona que nos llevó no sabemos si era la que nos tenía que llevar, no envío mensaje con anterioridad y no se identificó si era a quien tenía que llevar, nos quiso cobrar el viaje y se fue enojado protestando que no cobraría su viaje
En realidad no sabemos si era quien nos tenía que llevar, pero estaba en el lugar de encuentro y sabía que tenía que llevar a alguien al aeropuerto pero no sabía a quien
I travelled with my partner
La reserva ya estaba pagada en su totalidad con anterioridad y, por lo tanto, no se requería ningún pago adicional al conductor por el servicio. Lamentamos sinceramente cualquier confusión o inconveniente que esto haya podido causar. Revisaremos internamente lo ocurrido para evitar que situaciones similares se repitan en el futuro.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 13,756 reviews
03 / 31 / 2024
Sant AdriÀ De BesÒs (barcelona), Spain
El traslado, correcto. Pero el traslado del día 28 Marzo de ATOCHA al hotel reserva 1752777, aún estamos esperando al conductor en el parking Saba. Tuvimos que alquilar un taxi, que nos costó 10 €, más lo que pagamos a Udes. 19 €, total 29 €. Nos gustaría recibir una excusa. Gracias Translate this opinion into English.
The transfer, correct. But the transfer on March 28 from ATOCHA to the hotel reservation 1752777, we are still waiting for the driver in the Saba parking lot. We had to rent a taxi, which cost us €10, plus what we paid to you. €19, total €29. We would like to receive an excuse. Thank you Opinion translated. Show original.
01 / 21 / 2026
Caba, Argentina
Alberto fue muy amable Nos escribió un día antes para decirnos que era nuestro conductor asignado y dejarnos su número de teléfono Además tuvimos la mala suerte de que no nos llegue una valija (con el dolor de cabeza que eso significa) y nos esperó hasta que hicimos la denuncia y nos trajo al hotel con una sonrisa Translate this opinion into English.
Alberto was very kind. He wrote to us the day before to tell us he was our assigned driver and left his phone number. We also had the bad luck of a suitcase not arriving (with the headache that entails) and he waited for us until we filed the report and brought us to the hotel with a smile. Opinion translated. Show original.
11 / 23 / 2025
Monaco
The driver was skilled and calm, taking care to deliver me to the correct building in the correct side of the road. I appreciated this as I was a lone woman in a new city. I arrived at the meeting point 5 minutes before he did, which caused a little anxiety, but everything else was very good, including the clean and tidy condition of the vehicle. I will definitely book my return journey with this platform.
11 / 09 / 2025
Corral De Bustos , Argentina
Bien, no se que pasó, la persona que nos llevó no sabemos si era la que nos tenía que llevar, no envío mensaje con anterioridad y no se identificó si era a quien tenía que llevar, nos quiso cobrar el viaje y se fue enojado protestando que no cobraría su viaje En realidad no sabemos si era quien nos tenía que llevar, pero estaba en el lugar de encuentro y sabía que tenía que llevar a alguien al aeropuerto pero no sabía a quien
La reserva ya estaba pagada en su totalidad con anterioridad y, por lo tanto, no se requería ningún pago adicional al conductor por el servicio. Lamentamos sinceramente cualquier confusión o inconveniente que esto haya podido causar. Revisaremos internamente lo ocurrido para evitar que situaciones similares se repitan en el futuro.
01 / 26 / 2026
Argentina
Excelnte, estuvo antes de la hora y envio memsaje para avisar. Muy cordial el Sr Miguel Translate this opinion into English.
Excellent, he arrived early and sent a message to let me know. Mr. Miguel was very courteous. Opinion translated. Show original.