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P - How far ahead of time should I book my transfer?
P - What pick up time should I choose?
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
P - Are the prices final? Are there any extra charges?
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
P - Are child seats available?
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
Yes, here you can see all the destinations where we offer airport transfers.
How much does a transfer service cost? Are there child car seats? How many people fit in a vehicle? Find answers to our most frequently asked questions.
If you have any other questions please contact us
Our customers' reviews
These are genuine reviews written by our customers.5 out of 513 reviews
03 / 24 / 2025
Spain
Perfecto Translate this opinion into English.
Perfect Opinion translated. Show original.
05 / 19 / 2025
Igualada, Spain
04 / 26 / 2025
Spain
05 / 05 / 2024
Leganés, Spain
El autocar estaba en malas condiciones, daba pena verlo y encima no nos avisaron que nos recogian en la calle posterior no en la dirección que habiamos dado. Tuvimos que llamar al proveedor al ver que no llegaban, sin embargo el trato del conductor fue correcto.
Sentimos que nuestro proveedor local no haya podido cumplir con el servicio reservado con la calidad habitual. Te pedimos disculpas por lo ocurrido, tomaremos nota de tus comentarios para mejorar de cara al futuro.
08 / 13 / 2023
Madrid , Spain
Cuando es un traslado a un aeropuerto el vehículo debía estar puntual y no estaba a las 8:00 que es cuando debía haber estado. Al conductor cuando bajo le dimos los buenos días, él ni contestó y se puso a colocar las maletas. El resto del trayecto bien.
En ocasiones, pueden producirse retrasos debidos al tráfico, aunque no es lo habitual. Sentimos que este te causara alguna molestia. Estaremos pendientes del servicio para confirmar que se desarrolla adecuadamente.
5 out of 23 reviews
05 / 15 / 2025
Sevilla , Spain
Muy bien Translate this opinion into English.
Very good Opinion translated. Show original.
05 / 02 / 2025
Coimbra, Portugal
Tutto bene. Il transfer ci è venuto a prendere in hotel nel orario programmato. Hanno inviato l’orario di partenza del transfer alla reception del albergo due giorni prima. Translate this opinion into English.
All good. The transfer picked us up at the hotel at the scheduled time. They sent the transfer departure time to the hotel reception two days before. Opinion translated. Show original.
05 / 17 / 2025
Spain
05 / 16 / 2025
Spain
05 / 14 / 2025
Madrid, Spain