P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Lisbon with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you book the return transfer service, we recommend booking the pick-up from the hotel at least 2 hours before your flight.
If the pick-up is at Sintra, Cascais or Estoril, we suggest booking the pick-up 2,5 hours before the flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
8.90 / 10
8.8933333333333
7,521 reviews
| 105,324 travellers
5 out of 7,521 reviews
10
10 / 09 / 2026
M
Manuel
La Unión , Spain
Durante los dos días anteriores al traslado me cambiaron dos veces de chófer y el día del traslado cuando llegó la hora no sabía quién tenía que recogernos , llegando media hora más tarde nuestro coche,aunque la simpatía, amabilidad y el excelente trato de nuestro chófer nos tranquilizó y nos hizo el traslado muy ameno
Translate this opinion into English.
During the two days prior to the move, my driver was changed twice, and on the day of the move, when the time came, I didn't know who was supposed to pick us up. Our car arrived half an hour late, although the friendliness, kindness, and excellent service of our driver reassured us and made the transfer very pleasant.
Opinion translated. Show original.
I travelled with my partner
10
08 / 23 / 2026
C
Carlo Venuto
Italy
Abbiamo avuto un grosso problema nel ritiro bagagli all'aeroporto di Lisbona il 23/08/2026 con il volo provenieda Roma Fiumicino atterrato alle 21.50.
Il nostro autista ci ha attesi con pazienza e grande disponibilità.
Avrebbe potuto andare via dopo un'ora, invece c'ha attesi per 2 ore, comprendendo che il ritardo non dipendeva da noi.
In pochi minuti ci ha condotti in albergo.
Un servizio davvero professionale ed efficiente abbinato a grande disponibilità ed elasticità.
Translate this opinion into English.
We had a major problem claiming our luggage at Lisbon Airport on August 23, 2026, with our flight from Rome Fiumicino landing at 9:50 PM. Our driver waited for us patiently and with great availability. He could have left in an hour, but instead he waited for two hours, understanding that the delay wasn't our fault. He had us at our hotel in just a few minutes. A truly professional and efficient service, combined with great availability and flexibility.
Opinion translated. Show original.
I travelled with small children
10
07 / 11 / 2026
L
Libia Ester Cruz Ramos
Madrid, Spain
Totalmente buena, al principio me costó encontrar el punto de encuentro y al conductor porque todas las instrucciones me las dieron en ingles, pero el servicio muy bueno.
Deberian enviar los mensajes también en español o portugues, que se entiende mejor.
Translate this opinion into English.
Absolutely great. At first, I had trouble finding the meeting point and the driver because all the instructions were in English, but the service was very good. They should also send messages in Spanish or Portuguese, which are easier to understand.
Opinion translated. Show original.
I travelled with my partner
10
06 / 27 / 2026
M
Maria Jesus Navas Ortiz
Spain
Excelente , el chico muy amable , me recogió en el hotel y me llevo hasta la puerta de la terminal 2 , donde salía mi vuelo, nada que ver con el que me recogió desde el aeropuerto y me dejo de noche sin conocer nada a 500 metros del hotel en una plaza con mal ambiente, por no dar la vuelta que le indicaba el GPS
Translate this opinion into English.
Excellent, the guy was very friendly, he picked me up at the hotel and took me to the door of Terminal 2, where my flight was leaving, nothing like the one who picked me up from the airport and left me at night without knowing anything, 500 meters from the hotel in a square with a bad atmosphere, because he didn't take the turn indicated by the GPS
Opinion translated. Show original.
I travelled with teenagers
8
06 / 14 / 2026
G
Guy Floch
Jullouville C’est , France
Bien malgré nos craintes, je pense que les transfert doivent tenir compte de la langue initiale des personnes
Étant français et ne parlant et ne comprenant ni le portugais et l’anglais les échanges téléphoniques sont impossible
Watshap nous a bien aidé
Translate this opinion into English.
Despite our concerns, I think transfers should take into account the people's original language. Being French and neither speaking nor understanding Portuguese nor English, phone calls are impossible. WhatsApp was a great help.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 7,521 reviews
10 / 09 / 2026
La Unión , Spain
Durante los dos días anteriores al traslado me cambiaron dos veces de chófer y el día del traslado cuando llegó la hora no sabía quién tenía que recogernos , llegando media hora más tarde nuestro coche,aunque la simpatía, amabilidad y el excelente trato de nuestro chófer nos tranquilizó y nos hizo el traslado muy ameno Translate this opinion into English.
During the two days prior to the move, my driver was changed twice, and on the day of the move, when the time came, I didn't know who was supposed to pick us up. Our car arrived half an hour late, although the friendliness, kindness, and excellent service of our driver reassured us and made the transfer very pleasant. Opinion translated. Show original.
08 / 23 / 2026
Italy
Abbiamo avuto un grosso problema nel ritiro bagagli all'aeroporto di Lisbona il 23/08/2026 con il volo provenieda Roma Fiumicino atterrato alle 21.50. Il nostro autista ci ha attesi con pazienza e grande disponibilità. Avrebbe potuto andare via dopo un'ora, invece c'ha attesi per 2 ore, comprendendo che il ritardo non dipendeva da noi. In pochi minuti ci ha condotti in albergo. Un servizio davvero professionale ed efficiente abbinato a grande disponibilità ed elasticità. Translate this opinion into English.
We had a major problem claiming our luggage at Lisbon Airport on August 23, 2026, with our flight from Rome Fiumicino landing at 9:50 PM. Our driver waited for us patiently and with great availability. He could have left in an hour, but instead he waited for two hours, understanding that the delay wasn't our fault. He had us at our hotel in just a few minutes. A truly professional and efficient service, combined with great availability and flexibility. Opinion translated. Show original.
07 / 11 / 2026
Madrid, Spain
Totalmente buena, al principio me costó encontrar el punto de encuentro y al conductor porque todas las instrucciones me las dieron en ingles, pero el servicio muy bueno. Deberian enviar los mensajes también en español o portugues, que se entiende mejor. Translate this opinion into English.
Absolutely great. At first, I had trouble finding the meeting point and the driver because all the instructions were in English, but the service was very good. They should also send messages in Spanish or Portuguese, which are easier to understand. Opinion translated. Show original.
06 / 27 / 2026
Spain
Excelente , el chico muy amable , me recogió en el hotel y me llevo hasta la puerta de la terminal 2 , donde salía mi vuelo, nada que ver con el que me recogió desde el aeropuerto y me dejo de noche sin conocer nada a 500 metros del hotel en una plaza con mal ambiente, por no dar la vuelta que le indicaba el GPS Translate this opinion into English.
Excellent, the guy was very friendly, he picked me up at the hotel and took me to the door of Terminal 2, where my flight was leaving, nothing like the one who picked me up from the airport and left me at night without knowing anything, 500 meters from the hotel in a square with a bad atmosphere, because he didn't take the turn indicated by the GPS Opinion translated. Show original.
06 / 14 / 2026
Jullouville C’est , France
Bien malgré nos craintes, je pense que les transfert doivent tenir compte de la langue initiale des personnes Étant français et ne parlant et ne comprenant ni le portugais et l’anglais les échanges téléphoniques sont impossible Watshap nous a bien aidé Translate this opinion into English.
Despite our concerns, I think transfers should take into account the people's original language. Being French and neither speaking nor understanding Portuguese nor English, phone calls are impossible. WhatsApp was a great help. Opinion translated. Show original.