P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Lisbon with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you book the return transfer service, we recommend booking the pick-up from the hotel at least 2 hours before your flight.
If the pick-up is at Sintra, Cascais or Estoril, we suggest booking the pick-up 2,5 hours before the flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
9 / 10
8.96
6,796 reviews
| 94,621 travellers
5 out of 6,796 reviews
10
01 / 17 / 2026
J
Jose
Valencia, Spain
Perfecto, a la hora acordada nos recogieron en el hotel. El conductor muy amable. A la llegada al aeropuerto nos indicó nuestra puerta de entrada. El vehículo estaba exageradamente limpio. El conductor José Espinhosa mantuvo una conversación entrañable durante el trayecto y su conducción muy suave y sin ninguna brusquedad.
Translate this opinion into English.
Perfect, they picked us up at the hotel at the agreed time. The driver was very friendly. Upon arrival at the airport, he showed us to our gate. The vehicle was exceptionally clean. The driver, José Espinhosa, had a pleasant conversation during the journey, and his driving was very smooth and without any abruptness.
Opinion translated. Show original.
I travelled with my partner
10
01 / 12 / 2026
M
Melinda
Nice , France
Chauffeur à l’heure ( même à l’avance) très serviable et très sympathique. Très bonne conduite et van tout neuf et très confortable.
Le chauffeur nous a même donné les indications pour que l’on se repère dans le terminal de l’aéroport.
Translate this opinion into English.
The driver was punctual (even early), very helpful, and very friendly. Excellent driving, and the van was brand new and very comfortable. The driver even gave us directions to help us find our way around the airport terminal.
Opinion translated. Show original.
I travelled with friends
10
11 / 16 / 2025
M
Maria Daimiel Molina
Toledo, Spain
El conductor llegó antes de la hora y traía la silla de bebé bien instalada y nueva (importante esto porque la conductora del traslado de ida, aunque muy amable, traía un “quitamultas” del que mi hija se salió a mitad de camino)
Muy agradable y servicial.
Translate this opinion into English.
The driver arrived ahead of schedule and had the baby seat properly installed and new (this was important because the driver on the outbound trip, although very friendly, had a "ticket-avoiding" car seat from which my daughter got out halfway through the journey). Very pleasant and helpful.
Opinion translated. Show original.
I travelled with small children
10
01 / 23 / 2026
R
Raul Spinelli
Caxambu, Brazil
Muito bom. A dificuldade maior é o site da Civitais que sempre que tento entrar na conta apresenta erro. Ocorreu durante toda a minha viagem.
Translate this opinion into English.
Very good. The biggest difficulty is the Civitais website, which always shows an error when I try to log into my account. This happened throughout my entire trip.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 6,796 reviews
01 / 17 / 2026
Valencia, Spain
Perfecto, a la hora acordada nos recogieron en el hotel. El conductor muy amable. A la llegada al aeropuerto nos indicó nuestra puerta de entrada. El vehículo estaba exageradamente limpio. El conductor José Espinhosa mantuvo una conversación entrañable durante el trayecto y su conducción muy suave y sin ninguna brusquedad. Translate this opinion into English.
Perfect, they picked us up at the hotel at the agreed time. The driver was very friendly. Upon arrival at the airport, he showed us to our gate. The vehicle was exceptionally clean. The driver, José Espinhosa, had a pleasant conversation during the journey, and his driving was very smooth and without any abruptness. Opinion translated. Show original.
01 / 12 / 2026
Nice , France
Chauffeur à l’heure ( même à l’avance) très serviable et très sympathique. Très bonne conduite et van tout neuf et très confortable. Le chauffeur nous a même donné les indications pour que l’on se repère dans le terminal de l’aéroport. Translate this opinion into English.
The driver was punctual (even early), very helpful, and very friendly. Excellent driving, and the van was brand new and very comfortable. The driver even gave us directions to help us find our way around the airport terminal. Opinion translated. Show original.
11 / 16 / 2025
Toledo, Spain
El conductor llegó antes de la hora y traía la silla de bebé bien instalada y nueva (importante esto porque la conductora del traslado de ida, aunque muy amable, traía un “quitamultas” del que mi hija se salió a mitad de camino) Muy agradable y servicial. Translate this opinion into English.
The driver arrived ahead of schedule and had the baby seat properly installed and new (this was important because the driver on the outbound trip, although very friendly, had a "ticket-avoiding" car seat from which my daughter got out halfway through the journey). Very pleasant and helpful. Opinion translated. Show original.
01 / 23 / 2026
Caxambu, Brazil
Muito bom. A dificuldade maior é o site da Civitais que sempre que tento entrar na conta apresenta erro. Ocorreu durante toda a minha viagem. Translate this opinion into English.
Very good. The biggest difficulty is the Civitais website, which always shows an error when I try to log into my account. This happened throughout my entire trip. Opinion translated. Show original.
01 / 20 / 2026
None , Italy
Puntuale, simpatico, guida pulita Translate this opinion into English.
Punctual, friendly, clean driving Opinion translated. Show original.