P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Lisbon with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you book the return transfer service, we recommend booking the pick-up from the hotel at least 2 hours before your flight.
If the pick-up is at Sintra, Cascais or Estoril, we suggest booking the pick-up 2,5 hours before the flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
How much does a transfer service cost? Are there child car seats? How many people fit in a vehicle?
Find answers to our most frequently asked questions.
If you have any other questions
please contact us
Our customers' reviews
These are genuine reviews written by our customers.
En mi agencia de viaje me dijeron que en el aeropuerto habría una persona con un cartel con mi nombre. Cuando hemos llegado no hemos visto el cartel pero el chófer enseguida se ha puesto en contacto conmigo vía WhatsApp y al final nos hemos encontrado.
Por lo demás muy bien.
Translate this opinion into English.
My travel agency told me there would be someone at the airport holding a sign with my name on it. When we arrived, we didn't see the sign, but the driver immediately contacted me via WhatsApp, and we eventually met up. Otherwise, everything went very well.
Opinion translated. Show original.
I travelled with teenagers
10
03 / 24 / 2025
A
Anonymous
The United States
Our plane arrived 30 minutes late and then my husband’s suitcase did not!! After waiting 30 minutes for the end of the baggage arrivals, we had to find the lost baggage assistant and complete the notification process…another 15 minutes. Needless to say, we were well beyond the grace period of our reserved ride…but we were assisted to find our driver, still at airport. All was well.
10
02 / 24 / 2025
A
Ademilce Helena
Brazil
Foi excelente . Motorista educado , prestativo .
Houve um erro de comunicação entre a empresa e ele . Vi no aplicativo dele que a informação foi trocada . Fomos parar num hotel diferente . Um da mesma rede Pestana porém em um lugar distante , ermo . Ele prontamente nos ajudou e retornou para o local da nossa reserva sem nos deixar em situação delicada e sem nos cobrar por isso . Muito gentil.
Translate this opinion into English.
It was excellent. The driver was polite and helpful. There was a communication error between the company and him. I saw on his app that the information had been changed. We ended up in a different hotel. One from the same Pestana chain but in a distant, deserted location. He promptly helped us and returned to the location of our reservation without leaving us in a difficult situation and without charging us for it. Very kind.
Opinion translated. Show original.
Paulo justo conductor brinda un excelente servicio. Impecable, es el standardde servicio de Civitatis. No dejaré de elegirlos en mis viajes
Translate this opinion into English.
Paulo, the driver, provides excellent service. Impeccable, it's the Civitatis service standard. I will choose them again for my trips.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 5,734 reviews
04 / 18 / 2025
Hondarribia , Spain
En mi agencia de viaje me dijeron que en el aeropuerto habría una persona con un cartel con mi nombre. Cuando hemos llegado no hemos visto el cartel pero el chófer enseguida se ha puesto en contacto conmigo vía WhatsApp y al final nos hemos encontrado. Por lo demás muy bien. Translate this opinion into English.
My travel agency told me there would be someone at the airport holding a sign with my name on it. When we arrived, we didn't see the sign, but the driver immediately contacted me via WhatsApp, and we eventually met up. Otherwise, everything went very well. Opinion translated. Show original.
03 / 24 / 2025
The United States
Our plane arrived 30 minutes late and then my husband’s suitcase did not!! After waiting 30 minutes for the end of the baggage arrivals, we had to find the lost baggage assistant and complete the notification process…another 15 minutes. Needless to say, we were well beyond the grace period of our reserved ride…but we were assisted to find our driver, still at airport. All was well.
02 / 24 / 2025
Brazil
Foi excelente . Motorista educado , prestativo . Houve um erro de comunicação entre a empresa e ele . Vi no aplicativo dele que a informação foi trocada . Fomos parar num hotel diferente . Um da mesma rede Pestana porém em um lugar distante , ermo . Ele prontamente nos ajudou e retornou para o local da nossa reserva sem nos deixar em situação delicada e sem nos cobrar por isso . Muito gentil. Translate this opinion into English.
It was excellent. The driver was polite and helpful. There was a communication error between the company and him. I saw on his app that the information had been changed. We ended up in a different hotel. One from the same Pestana chain but in a distant, deserted location. He promptly helped us and returned to the location of our reservation without leaving us in a difficult situation and without charging us for it. Very kind. Opinion translated. Show original.
04 / 11 / 2025
Marseille , France
Réservation facile. Très bon suivi en amont du transfert. Chauffeur ponctuel et aimable. Translate this opinion into English.
Easy booking. Excellent follow-up before the transfer. Punctual and friendly driver. Opinion translated. Show original.
05 / 25 / 2025
Argentina
Paulo justo conductor brinda un excelente servicio. Impecable, es el standardde servicio de Civitatis. No dejaré de elegirlos en mis viajes Translate this opinion into English.
Paulo, the driver, provides excellent service. Impeccable, it's the Civitatis service standard. I will choose them again for my trips. Opinion translated. Show original.