P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Marrakech with a minimum of 8 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you would like to book round-trip transportation, we recommend requesting pickup at your riad or hotel 2 hours before your flight. The trip to the airport takes approximately 20 minutes.
Additional Info
Please note that most streets in the Medina are not accessible by car, so the driver will drop you off at the closest possible point to the riad.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
8.90 / 10
8.94
23,445 reviews
| 302,611 travellers
5 out of 23,445 reviews
8
06 / 17 / 2026
L
Leslie Lugo Valcarcel
Santa Cruz De Tenerife , Spain
Todo muy bien, me escribieron el día anterior para recomendarme una mejor hora para mí traslado lo cuál me pareció bien, pero al parecer la empresa no le informó al chófer del cambio de hora y me escribió a las 12 pm para decirme que me venía a recoger a la hora que había reservado yo al inicio, pero todo se resolvió al momento, el chófer fue muy puntual y todo salió bien.
Translate this opinion into English.
Everything went very well. They wrote to me the day before to recommend a better time for my transfer, which seemed fine to me. However, it appears the company didn't inform the driver of the time change, and he wrote to me at 12 pm to say he was coming to pick me up at the time I had originally booked. But everything was resolved immediately; the driver was very punctual, and everything turned out well.
Opinion translated. Show original.
I travelled with my partner
10
06 / 13 / 2026
I
Iria
Ferrol, Spain
Ha sido perfecto, 10 minutos antes de la hora acordada nos envió su ubicación exacta para no retrasarnos ni un minuto.
El conductor ha sido amable y muy formal,’el vehículo era grande por lo que te sentías muy seguro y conducía bien, sobretodo comparándolo con la habitual loca conducción de marruecos.
Tenía dudas si elegir este servicio o un taxi tradicional, pero para la comodidad que nos supuso repetiría mil veces un traslado privado ñ.
I travelled with friends
10
06 / 12 / 2026
M
Miguel Puyod Alegre
Borja, Spain
El traslado fue muy bien.
Sin embargo el día de antes recibí un wasap avisándome para un posible cambio de hora, para evitar atrasos.
Durante más de 4 horas estuve esperando respuesta a pesar de mis wasap pidiendo confirmación.
Finalmente le escribí y le dije q me parecía una falta de atención su falta de respuesta.
En ese momento, me contestó, sin más.
Cuando estámos de vacaciones en un pais extranjero, hay q contestar rápido para poder os organizar.
Por lo demás todo bien
I travelled with teenagers
Sentimos si la organización no ha sido como esperabas, y nos alegramos de que a pesar de esto el traslado se haya realizado sin problemas.
10
06 / 08 / 2026
J
Julia Ferrando Ventura
Zaragoza, Spain
El traslado al aeropuerto fue genial. El conductor se puso en contacto conmigo unos 15 minutos antes de la hora de la recogida para quedar ya que entrar a nuestro Riad con el coche es imposible, nos mandó ubicación (cercana) y foto del coche que nos iba a recoger. Un éxito, recomiendo mucho este servicio ya que la parte de la Medina es un caos para coger transporte por tu cuenta.
I travelled with my partner
8
06 / 03 / 2026
M
Maria Rosa Dias Rodrigues
Bordéus , France
Entao o senhor do transfer foi simpático e acolhedor
Entrou em contacto atraves do whatsapp ,mas uma coisa que está mal feito, foi nao levar a placa com o meu nome, entretanto ,peço que no dia do check-out o motorista que nos va levar ao aeroporto leve a placa com o nome!
Muito obrigada!
I travelled with friends
Lamentamos os contratempos organizacionais causados por esse motivo. Levaremos isso em consideração para continuar melhorando o serviço que oferecemos.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 23,445 reviews
06 / 17 / 2026
Santa Cruz De Tenerife , Spain
Todo muy bien, me escribieron el día anterior para recomendarme una mejor hora para mí traslado lo cuál me pareció bien, pero al parecer la empresa no le informó al chófer del cambio de hora y me escribió a las 12 pm para decirme que me venía a recoger a la hora que había reservado yo al inicio, pero todo se resolvió al momento, el chófer fue muy puntual y todo salió bien. Translate this opinion into English.
Everything went very well. They wrote to me the day before to recommend a better time for my transfer, which seemed fine to me. However, it appears the company didn't inform the driver of the time change, and he wrote to me at 12 pm to say he was coming to pick me up at the time I had originally booked. But everything was resolved immediately; the driver was very punctual, and everything turned out well. Opinion translated. Show original.
06 / 13 / 2026
Ferrol, Spain
Ha sido perfecto, 10 minutos antes de la hora acordada nos envió su ubicación exacta para no retrasarnos ni un minuto. El conductor ha sido amable y muy formal,’el vehículo era grande por lo que te sentías muy seguro y conducía bien, sobretodo comparándolo con la habitual loca conducción de marruecos. Tenía dudas si elegir este servicio o un taxi tradicional, pero para la comodidad que nos supuso repetiría mil veces un traslado privado ñ.
06 / 12 / 2026
Borja, Spain
El traslado fue muy bien. Sin embargo el día de antes recibí un wasap avisándome para un posible cambio de hora, para evitar atrasos. Durante más de 4 horas estuve esperando respuesta a pesar de mis wasap pidiendo confirmación. Finalmente le escribí y le dije q me parecía una falta de atención su falta de respuesta. En ese momento, me contestó, sin más. Cuando estámos de vacaciones en un pais extranjero, hay q contestar rápido para poder os organizar. Por lo demás todo bien
Sentimos si la organización no ha sido como esperabas, y nos alegramos de que a pesar de esto el traslado se haya realizado sin problemas.
06 / 08 / 2026
Zaragoza, Spain
El traslado al aeropuerto fue genial. El conductor se puso en contacto conmigo unos 15 minutos antes de la hora de la recogida para quedar ya que entrar a nuestro Riad con el coche es imposible, nos mandó ubicación (cercana) y foto del coche que nos iba a recoger. Un éxito, recomiendo mucho este servicio ya que la parte de la Medina es un caos para coger transporte por tu cuenta.
06 / 03 / 2026
Bordéus , France
Entao o senhor do transfer foi simpático e acolhedor Entrou em contacto atraves do whatsapp ,mas uma coisa que está mal feito, foi nao levar a placa com o meu nome, entretanto ,peço que no dia do check-out o motorista que nos va levar ao aeroporto leve a placa com o nome! Muito obrigada!
Lamentamos os contratempos organizacionais causados por esse motivo. Levaremos isso em consideração para continuar melhorando o serviço que oferecemos.