P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Playa del Carmen with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The travel time between Cancun Airport and the various hotels may be up to almost 2 hours due to road remodeling on the main access roads. For example, to the hotels located in the hotel zone of Cancun 2 hours, to Playa del Carmen 3 hours, and to Tulum 4 hours.If you book a shared transfer, the waiting time at the airport can be up to 60 minutes.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
El servicio de traslado es muy bueno, lo unico es que no hay comunicacion con el trasladista, tuve un problema con mi telefono y no sabia si enviarian algun mensaje,Marque al telefono de contacto pero me envio a buzon lo cual te hace sentir algo desprotegido. Reconozco que estuvieron puntuales y no tuve problema.
Translate this opinion into English.
The transfer service is very good, the only thing is that there's no communication with the transfer driver. I had a problem with my phone and didn't know if they would send any messages. I called the contact number, but it went to voicemail, which makes you feel somewhat unprotected. I recognize that they were punctual, and I had no problems.
Opinion translated. Show original.
I travelled with my partner
10
04 / 17 / 2025
R
Rodrigo Pardo
Santiago, Chile
Excelente atención y disposición del conductor. Llego puntual, muy amable y preocupado ppr el mal estado de mi bebe. Se tomó el tiempo para detenerse en una farmacia para comprar medicamentos para mi bebé. Además.se preocupo que no me cobraran el precio justo por el fármaco.
I travelled with small children
10
04 / 13 / 2025
V
Veronica
Cambrils, Spain
Fue todo muy bien. Estaban esperándonos a la salida del aeropuerto con un cartel con muestro nombre. Avisaron al conductor y en 5 minutos llegó. Llegamos a nuestro destino en menos de una hora. El coche limpio, con aire acondicionado y muy bien. Esperamos que la vuelta sea igual.
Translate this opinion into English.
Everything went very well. They were waiting for us at the airport exit with a sign with our name on it. They notified the driver, and he arrived in five minutes. We arrived at our destination in less than an hour. The car was clean, air-conditioned, and very good. We hope the return trip will be the same.
Opinion translated. Show original.
I travelled with small children
10
04 / 08 / 2025
A
Anonymous
Spain
Tanto jessica como nuestro conductor muy bien. Las maletas tardaron un poco en salir y esperaron sin problemas. Contactaron con nosotros al salir del avión para hacernos saber que estaban ya esperando y donde.
Volveremos a reservar con ellos. Gracias!
10
04 / 06 / 2025
G
Gabriela
Brazil
Foi a primeira vez que fui a cancun e estava um pouco receosa com o transporte do aeroporto até o hotel, por isso optei pela contratação do transfer. Fiz uma boa pesquisa acerca das opções disponíveis e encontrei esse da civitatis com boas avaliações e um dos melhores preços de mercado. Tanto na ida quanto na volta o motorista do transfer foi super pontual e educado. Recomendo para qualquer pessoa!
Translate this opinion into English.
It was my first time in Cancun and I was a little worried about the transportation from the airport to the hotel, so I decided to hire a transfer. I did a lot of research on the available options and found this one from Civitatis with good reviews and one of the best prices on the market. Both on the way there and back, the transfer driver was very punctual and polite. I recommend it to anyone!
Opinion translated. Show original.
I travelled with friends
5 out of 906 reviews
8
11 / 24 / 2023
F
Fernanda
São Paulo, Brazil
A empresa entrou em contato orientando que fosse adiantado o horário do transfer visto que era compartilhado e para previnir possíveis demoras. Chegou antes do horário previsto e como eu e meu marido já estávamos prontos já embarcamos. Chegamos bem cedo no aeroporto o que nos deu tranquilidade. Indico o serviço.
Translate this opinion into English.
The company got in touch advising that the transfer time be brought forward as it was shared and to prevent possible delays. It arrived before the scheduled time and as my husband and I were ready, we boarded. We arrived at the airport very early which gave us peace of mind. I recommend the service.
Opinion translated. Show original.
I travelled with my partner
6
11 / 19 / 2023
F
Fernanda
São Paulo, Brazil
Foi fácil de encontrar a responsável pois tinha uma placa com meu nome, pediu para aguardar porque faltava uma família ainda e poderia demorar de 15 a 45 min. A menina que falou inicialmente foi embora e um outro rapaz se apresentou, porém a menina não avisou que iria embora. Após isso, o rapaz informou que demoraria ainda mais e perguntou se queríamos mudar para transfer particular por 25 dólares e não quis. Transcorrida 1h desde a chegada consegui pegar o transfer até o hotel.
I travelled with my partner
10
10 / 24 / 2023
A
Aline
Brazil
Serviço excelente! As instruções para encontrar o representante da empresa na chegada ao aeroporto foram muito claras e não tive dificuldades em encontrá-los. Por ser transporte compartilhado precisamos esperar um pouco por outros passageiros, mas nada exagerado, uns 30 minutos. Na volta o motorista foi super pontual, chegou até 5 minutos antes do combinado. Recomendo muito!
Translate this opinion into English.
Excellent service! The instructions for meeting the company representative upon arrival at the airport were very clear and I had no difficulty finding them. As it is shared transport we need to wait a little for other passengers, but nothing excessive, about 30 minutes. On the way back, the driver was super punctual, arriving 5 minutes before scheduled. I highly recommend it!
Opinion translated. Show original.
10
10 / 16 / 2023
A
Aline
Brazil
Serviço excelente! As instruções para encontrar o representante da empresa na chegada ao aeroporto foram muito claras e não tive dificuldades em encontrá-los. Por ser transporte compartilhado precisamos esperar um pouco por outros passageiros, mas nada exagerado, uns 30 minutos. Na volta o motorista foi super pontual, chegou até 5 minutos antes do combinado. Recomendo muito!
Translate this opinion into English.
Excellent service! The instructions for meeting the company representative upon arrival at the airport were very clear and I had no difficulty finding them. As it is shared transport we need to wait a little for other passengers, but nothing excessive, about 30 minutes. On the way back, the driver was super punctual, arriving 5 minutes earlier than agreed. I highly recommend it!
Opinion translated. Show original.
10
07 / 29 / 2023
M
Maria Bernarda Campo
Colombia
EXCELENTE SERVICIO. CELESTE QUIEN NOS RECIBIO EN EL AEROPUERTO MUY EFICIENTE. NOS TRASLADARON EN UNA VAN CON UN CONDUCTOR EXCELENTE, BUEN CONVERSADOR Y NOS DIO A CONOCER EN EL CAMINO HASTA LLEGAR A NUESTRO HOTEL TODAS LAS ATRACCIONES POR LAS QUE IBAMOS PASANDO.
Translate this opinion into English.
EXCELLENT SERVICE. CELESTE WHO RECEIVED US AT THE AIRPORT VERY EFFICIENT. THEY TRANSFERRED US IN A VAN WITH AN EXCELLENT DRIVER, GOOD TALKER AND INTRODUCED US ON THE WAY UNTIL WE ARRIVED TO OUR HOTEL ALL THE ATTRACTIONS THROUGH WE WERE PASSING.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 1,958 review
04 / 23 / 2025
Torreon, Mexico
El servicio de traslado es muy bueno, lo unico es que no hay comunicacion con el trasladista, tuve un problema con mi telefono y no sabia si enviarian algun mensaje,Marque al telefono de contacto pero me envio a buzon lo cual te hace sentir algo desprotegido. Reconozco que estuvieron puntuales y no tuve problema. Translate this opinion into English.
The transfer service is very good, the only thing is that there's no communication with the transfer driver. I had a problem with my phone and didn't know if they would send any messages. I called the contact number, but it went to voicemail, which makes you feel somewhat unprotected. I recognize that they were punctual, and I had no problems. Opinion translated. Show original.
04 / 17 / 2025
Santiago, Chile
Excelente atención y disposición del conductor. Llego puntual, muy amable y preocupado ppr el mal estado de mi bebe. Se tomó el tiempo para detenerse en una farmacia para comprar medicamentos para mi bebé. Además.se preocupo que no me cobraran el precio justo por el fármaco.
04 / 13 / 2025
Cambrils, Spain
Fue todo muy bien. Estaban esperándonos a la salida del aeropuerto con un cartel con muestro nombre. Avisaron al conductor y en 5 minutos llegó. Llegamos a nuestro destino en menos de una hora. El coche limpio, con aire acondicionado y muy bien. Esperamos que la vuelta sea igual. Translate this opinion into English.
Everything went very well. They were waiting for us at the airport exit with a sign with our name on it. They notified the driver, and he arrived in five minutes. We arrived at our destination in less than an hour. The car was clean, air-conditioned, and very good. We hope the return trip will be the same. Opinion translated. Show original.
04 / 08 / 2025
Spain
Tanto jessica como nuestro conductor muy bien. Las maletas tardaron un poco en salir y esperaron sin problemas. Contactaron con nosotros al salir del avión para hacernos saber que estaban ya esperando y donde. Volveremos a reservar con ellos. Gracias!
04 / 06 / 2025
Brazil
Foi a primeira vez que fui a cancun e estava um pouco receosa com o transporte do aeroporto até o hotel, por isso optei pela contratação do transfer. Fiz uma boa pesquisa acerca das opções disponíveis e encontrei esse da civitatis com boas avaliações e um dos melhores preços de mercado. Tanto na ida quanto na volta o motorista do transfer foi super pontual e educado. Recomendo para qualquer pessoa! Translate this opinion into English.
It was my first time in Cancun and I was a little worried about the transportation from the airport to the hotel, so I decided to hire a transfer. I did a lot of research on the available options and found this one from Civitatis with good reviews and one of the best prices on the market. Both on the way there and back, the transfer driver was very punctual and polite. I recommend it to anyone! Opinion translated. Show original.
5 out of 906 reviews
11 / 24 / 2023
São Paulo, Brazil
A empresa entrou em contato orientando que fosse adiantado o horário do transfer visto que era compartilhado e para previnir possíveis demoras. Chegou antes do horário previsto e como eu e meu marido já estávamos prontos já embarcamos. Chegamos bem cedo no aeroporto o que nos deu tranquilidade. Indico o serviço. Translate this opinion into English.
The company got in touch advising that the transfer time be brought forward as it was shared and to prevent possible delays. It arrived before the scheduled time and as my husband and I were ready, we boarded. We arrived at the airport very early which gave us peace of mind. I recommend the service. Opinion translated. Show original.
11 / 19 / 2023
São Paulo, Brazil
Foi fácil de encontrar a responsável pois tinha uma placa com meu nome, pediu para aguardar porque faltava uma família ainda e poderia demorar de 15 a 45 min. A menina que falou inicialmente foi embora e um outro rapaz se apresentou, porém a menina não avisou que iria embora. Após isso, o rapaz informou que demoraria ainda mais e perguntou se queríamos mudar para transfer particular por 25 dólares e não quis. Transcorrida 1h desde a chegada consegui pegar o transfer até o hotel.
10 / 24 / 2023
Brazil
Serviço excelente! As instruções para encontrar o representante da empresa na chegada ao aeroporto foram muito claras e não tive dificuldades em encontrá-los. Por ser transporte compartilhado precisamos esperar um pouco por outros passageiros, mas nada exagerado, uns 30 minutos. Na volta o motorista foi super pontual, chegou até 5 minutos antes do combinado. Recomendo muito! Translate this opinion into English.
Excellent service! The instructions for meeting the company representative upon arrival at the airport were very clear and I had no difficulty finding them. As it is shared transport we need to wait a little for other passengers, but nothing excessive, about 30 minutes. On the way back, the driver was super punctual, arriving 5 minutes before scheduled. I highly recommend it! Opinion translated. Show original.
10 / 16 / 2023
Brazil
Serviço excelente! As instruções para encontrar o representante da empresa na chegada ao aeroporto foram muito claras e não tive dificuldades em encontrá-los. Por ser transporte compartilhado precisamos esperar um pouco por outros passageiros, mas nada exagerado, uns 30 minutos. Na volta o motorista foi super pontual, chegou até 5 minutos antes do combinado. Recomendo muito! Translate this opinion into English.
Excellent service! The instructions for meeting the company representative upon arrival at the airport were very clear and I had no difficulty finding them. As it is shared transport we need to wait a little for other passengers, but nothing excessive, about 30 minutes. On the way back, the driver was super punctual, arriving 5 minutes earlier than agreed. I highly recommend it! Opinion translated. Show original.
07 / 29 / 2023
Colombia
EXCELENTE SERVICIO. CELESTE QUIEN NOS RECIBIO EN EL AEROPUERTO MUY EFICIENTE. NOS TRASLADARON EN UNA VAN CON UN CONDUCTOR EXCELENTE, BUEN CONVERSADOR Y NOS DIO A CONOCER EN EL CAMINO HASTA LLEGAR A NUESTRO HOTEL TODAS LAS ATRACCIONES POR LAS QUE IBAMOS PASANDO. Translate this opinion into English.
EXCELLENT SERVICE. CELESTE WHO RECEIVED US AT THE AIRPORT VERY EFFICIENT. THEY TRANSFERRED US IN A VAN WITH AN EXCELLENT DRIVER, GOOD TALKER AND INTRODUCED US ON THE WAY UNTIL WE ARRIVED TO OUR HOTEL ALL THE ATTRACTIONS THROUGH WE WERE PASSING. Opinion translated. Show original.