P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Amsterdam with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you book a return transfer service, we recommend booking the pick-up from the hotel at least 2 hours before your flight. It takes approximately 30 minutes to get to Amsterdam Airport from the city centre.
In Amsterdam, baby car seats are not obligatory. If you wish to have one, you must pay a supplement of 10€ once you get to your destination per journey.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
La persona que vino a recogernos se puso en contacto con nosotros, muy correcto, y educado, fue muy puntual, y un trato exquisito en todo momento, informándonos incluso de la puerta por la que debíamos tomar el avión.
Si indumentaria y coche impecable.
Translate this opinion into English.
The person who came to pick us up contacted us, was very correct and polite, was very punctual, and treated us exquisitely at all times, even informing us of the gate through which we should take the plane. His clothes and car were impeccable.
Opinion translated. Show original.
I travelled with my partner
10
08 / 23 / 2024
C
Carlos
Valencia, Spain
El conductor ya estaba en la terminal antes de llegar el avión y se ocupó de indicarnos cómo recoger el equipaje y llegar hasta él.
Durante el trayecto nos dio información útil para nuestra estancia y nos ayudó a familiarizarnos con la ciudad.
Todo el tiempo con un trato muy educado y servicial. Un servicio impecable.
Translate this opinion into English.
The driver was already at the terminal before the plane arrived and he was in charge of showing us how to collect and get our luggage. During the trip he gave us useful information for our stay and helped us get familiar with the city. All the time he was very polite and helpful. Impeccable service.
Opinion translated. Show original.
I travelled with my partner
10
08 / 17 / 2024
S
Sandra
Barcelona, Spain
Nuestro conductor fue un profesional excepcional y superó en mucho lo esperado. En todo momento se preocupó de nuestro confort, nos ofreció agua y nos dio muy buenas recomendaciones para que pudiéramos tener unas buenas vacaciones en Amsterdam.
Una gran persona!
Translate this opinion into English.
Our driver was an exceptional professional and went above and beyond what was expected. He was always concerned about our comfort, offered us water and gave us great recommendations so we could have a great vacation in Amsterdam. A great person!
Opinion translated. Show original.
I travelled with teenagers
10
08 / 13 / 2024
J
Jose Antonio
Lleida, Spain
El chófer Alex llegó súper puntual al Hotel y con mucha amabilidad nos recogió y nos trasladó al aeropuerto. Durante el viaje la comunicación fué genial ya que hablaba español y el trayecto se nos hizo muy ameno y emtretenido. Un acierto con el chófer, todos deberían trabajar con esta actitud.
Translate this opinion into English.
The driver Alex arrived at the hotel on time and very kindly picked us up and took us to the airport. During the trip, communication was great as he spoke Spanish and the journey was very pleasant and entertaining. The driver was a success, everyone should work with this attitude.
Opinion translated. Show original.
I travelled with teenagers
10
11 / 03 / 2024
P
Pilar Vázquez Gandiaga
Cadiz, Spain
Excelente
El conductor me avisó antes de su llegada
El coche estupendo, muy limpio y cómodo
El conductor muy amable y atento : nos ayudó a llegar desde la terminal 3 a la 1 andando porque la entrada de la 1 estaba colapsada
Translate this opinion into English.
Excellent The driver notified me before his arrival The car was great, very clean and comfortable The driver was very kind and attentive: he helped us get from terminal 3 to 1 on foot because the entrance to 1 was packed
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 5,742 reviews
09 / 21 / 2024
Valencia, Spain
La persona que vino a recogernos se puso en contacto con nosotros, muy correcto, y educado, fue muy puntual, y un trato exquisito en todo momento, informándonos incluso de la puerta por la que debíamos tomar el avión. Si indumentaria y coche impecable. Translate this opinion into English.
The person who came to pick us up contacted us, was very correct and polite, was very punctual, and treated us exquisitely at all times, even informing us of the gate through which we should take the plane. His clothes and car were impeccable. Opinion translated. Show original.
08 / 23 / 2024
Valencia, Spain
El conductor ya estaba en la terminal antes de llegar el avión y se ocupó de indicarnos cómo recoger el equipaje y llegar hasta él. Durante el trayecto nos dio información útil para nuestra estancia y nos ayudó a familiarizarnos con la ciudad. Todo el tiempo con un trato muy educado y servicial. Un servicio impecable. Translate this opinion into English.
The driver was already at the terminal before the plane arrived and he was in charge of showing us how to collect and get our luggage. During the trip he gave us useful information for our stay and helped us get familiar with the city. All the time he was very polite and helpful. Impeccable service. Opinion translated. Show original.
08 / 17 / 2024
Barcelona, Spain
Nuestro conductor fue un profesional excepcional y superó en mucho lo esperado. En todo momento se preocupó de nuestro confort, nos ofreció agua y nos dio muy buenas recomendaciones para que pudiéramos tener unas buenas vacaciones en Amsterdam. Una gran persona! Translate this opinion into English.
Our driver was an exceptional professional and went above and beyond what was expected. He was always concerned about our comfort, offered us water and gave us great recommendations so we could have a great vacation in Amsterdam. A great person! Opinion translated. Show original.
08 / 13 / 2024
Lleida, Spain
El chófer Alex llegó súper puntual al Hotel y con mucha amabilidad nos recogió y nos trasladó al aeropuerto. Durante el viaje la comunicación fué genial ya que hablaba español y el trayecto se nos hizo muy ameno y emtretenido. Un acierto con el chófer, todos deberían trabajar con esta actitud. Translate this opinion into English.
The driver Alex arrived at the hotel on time and very kindly picked us up and took us to the airport. During the trip, communication was great as he spoke Spanish and the journey was very pleasant and entertaining. The driver was a success, everyone should work with this attitude. Opinion translated. Show original.
11 / 03 / 2024
Cadiz, Spain
Excelente El conductor me avisó antes de su llegada El coche estupendo, muy limpio y cómodo El conductor muy amable y atento : nos ayudó a llegar desde la terminal 3 a la 1 andando porque la entrada de la 1 estaba colapsada Translate this opinion into English.
Excellent The driver notified me before his arrival The car was great, very clean and comfortable The driver was very kind and attentive: he helped us get from terminal 3 to 1 on foot because the entrance to 1 was packed Opinion translated. Show original.