P - How far ahead of time should I book my transfer?
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It is possible to book a private transfer service in Amsterdam with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?
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If you book a return transfer service, we recommend booking the pick-up from the hotel at least 2 hours before your flight. It takes approximately 30 minutes to get to Amsterdam Airport from the city centre.
In Amsterdam, baby car seats are not obligatory. If you wish to have one, you must pay a supplement of 10€ once you get to your destination per journey.
P - What pick up time should I choose?
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For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
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Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
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Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
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Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
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The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
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During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
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The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
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Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
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A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
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The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
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If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
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We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
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Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
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Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
9.30 / 10
9.28
6,649 reviews
| 103,824 travellers
5 out of 6,649 reviews
10
12 / 24 / 2025
R
Raquel Borges
Ribeirão Preto , Brazil
Foi ótimo! A empresa rastreou meu voo e acompanhou minha aterrisagem, viu que cheguei mais cedo e entrou em contato comigo oferecendo me buscar antes do combinado. Conseguimos sair 45 minutos antes, sem espera. Nosso motorista foi muito gentil também. Adorei, recomendo!
Translate this opinion into English.
It was great! The company tracked my flight and monitored my landing, saw that I arrived early, and contacted me offering to pick me up before the scheduled time. We managed to leave 45 minutes early, without waiting. Our driver was very kind too. I loved it, I recommend it!
Opinion translated. Show original.
I travelled with teenagers
10
12 / 14 / 2025
M
Maria Isabel
Toledo , Spain
El traslado tanto del aeropuerto como del hotel lo hizo Veerle, una chica encantadora, puntual y amable. Todo ha ido estupendo, es un lujo sentirte tan segura en otro pais.
Me encanta que trabajéis con este tipo de trabajadores tan profesionales.
Mi puntuación al traslado es de 10, y el trato de Veerle insuperable.
Translate this opinion into English.
Veerle, a lovely, punctual, and friendly young woman, handled both the airport and hotel transfers. Everything went perfectly; it's such a luxury to feel so safe in another country. I'm so glad you work with such professional staff. My rating for the transfer is 10 out of 10, and Veerle's service was outstanding.
Opinion translated. Show original.
10
10 / 30 / 2025
H
Haritz Garde Fernández
San Sebastián, Spain
Excelente servicio. Desde que aterrizamos, Alex estuvo pendiente y nos mantuvo informados en todo momento de lo que teníamos que hacer. Una vez en el coche, nos explicó las cosas importantes que teníamos que saber sobre la ciudad. En todo momento fue muy amable. Gracias Alex.
Translate this opinion into English.
Excellent service. From the moment we landed, Alex was attentive and kept us informed about everything we needed to do. Once we were in the car, he explained the important things we needed to know about the city. He was very kind throughout. Thank you, Alex.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 6,649 reviews
12 / 24 / 2025
Ribeirão Preto , Brazil
Foi ótimo! A empresa rastreou meu voo e acompanhou minha aterrisagem, viu que cheguei mais cedo e entrou em contato comigo oferecendo me buscar antes do combinado. Conseguimos sair 45 minutos antes, sem espera. Nosso motorista foi muito gentil também. Adorei, recomendo! Translate this opinion into English.
It was great! The company tracked my flight and monitored my landing, saw that I arrived early, and contacted me offering to pick me up before the scheduled time. We managed to leave 45 minutes early, without waiting. Our driver was very kind too. I loved it, I recommend it! Opinion translated. Show original.
12 / 14 / 2025
Toledo , Spain
El traslado tanto del aeropuerto como del hotel lo hizo Veerle, una chica encantadora, puntual y amable. Todo ha ido estupendo, es un lujo sentirte tan segura en otro pais. Me encanta que trabajéis con este tipo de trabajadores tan profesionales. Mi puntuación al traslado es de 10, y el trato de Veerle insuperable. Translate this opinion into English.
Veerle, a lovely, punctual, and friendly young woman, handled both the airport and hotel transfers. Everything went perfectly; it's such a luxury to feel so safe in another country. I'm so glad you work with such professional staff. My rating for the transfer is 10 out of 10, and Veerle's service was outstanding. Opinion translated. Show original.
10 / 30 / 2025
San Sebastián, Spain
Excelente servicio. Desde que aterrizamos, Alex estuvo pendiente y nos mantuvo informados en todo momento de lo que teníamos que hacer. Una vez en el coche, nos explicó las cosas importantes que teníamos que saber sobre la ciudad. En todo momento fue muy amable. Gracias Alex. Translate this opinion into English.
Excellent service. From the moment we landed, Alex was attentive and kept us informed about everything we needed to do. Once we were in the car, he explained the important things we needed to know about the city. He was very kind throughout. Thank you, Alex. Opinion translated. Show original.
01 / 24 / 2026
Valencia, Spain
Todo muy bien. Muy buen servicio Translate this opinion into English.
Everything was great. Excellent service. Opinion translated. Show original.
01 / 23 / 2026
Argentina
No es sencillo comunicarse con el proveedor del servicio porque el único teléfono es para emergencias. Translate this opinion into English.
It is not easy to contact the service provider because the only phone number is for emergencies. Opinion translated. Show original.