P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Brussels with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
It takes approximately 30 minutes from Brussels city centre to Zaventem. Therefore, we recommend booking the pick-up from the hotel at least two hours before the flight. If you are flying from Charleroi Airport, it takes approximately 1 hour and we recommend booking the pick-up at least 2,5 hours before the flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
9.70 / 10
9.6533333333333
22,355 reviews
| 295,060 travellers
5 out of 22,355 reviews
10
08 / 16 / 2025
I
Irene
Palma De Mallorca, Spain
Fantástico! El conductor súper amable y atento. No conozco su nombre pero ha sido muy correcto y educado. A pesar de haber nacido en Tanger hablaba español perfectamente. Nos ha ayudado a llevar las maletas, etc. A los 5-10 minutos de aterrizar me ha llamado para Explicar dónde nos esperaba. Lo recomiendo
Translate this opinion into English.
Fantastic! The driver was super friendly and attentive. I don't know his name, but he was very polite and courteous. Despite being born in Tangier, he spoke Spanish perfectly. He helped us carry our bags, etc. Five to ten minutes after landing, he called me to explain where he was waiting for us. I recommend him.
Opinion translated. Show original.
I travelled with teenagers
10
08 / 13 / 2025
R
Raul
Spain
Hamid ha sido un chófer excelente, con el añadido de poder conversar en español.
Se puso en contacto con nosotros por si queríamos adelantar el traslado y además de explicarnos curiosidades del país nos enseñó la sede de la OTAN antes de llegar al aeropuerto.
Para el poco rato que nos hemos conocido es un 10 de persona.
Un saludo y feliz jubilación Hamid!!
Translate this opinion into English.
Hamid was an excellent driver, and even had the added bonus of being able to converse in Spanish. He contacted us in case we wanted to speed up the transfer, and in addition to telling us about some interesting facts about the country, he showed us the NATO headquarters before we arrived at the airport. For the short time we knew each other, he was a 10/10. Best regards and happy retirement, Hamid!
Opinion translated. Show original.
I travelled with teenagers
10
08 / 09 / 2025
A
Adoración
Las Palmas De Gran Canaria, Spain
El traslado fue maravilloso. Siento no recordar el nombre del conductor porque me pareció excepcional. Antes de la hora convenida, ya estaba en la puerta del hotel y era un señor encantador, amable y educado, que además nos contó muchas cosas interesantes sobre la ciudad. La conversación fue tan agradable que nos dio pena llegar al aeropuerto. Un gran profesional. Gracias.
Translate this opinion into English.
The transfer was wonderful. I'm sorry I don't remember the driver's name because I thought he was exceptional. Before the agreed-upon time, he was already at the hotel door and was a charming, kind, and polite man who also told us many interesting things about the city. The conversation was so pleasant that we were sad to get to the airport. A true professional. Thank you.
Opinion translated. Show original.
I travelled with friends
10
07 / 30 / 2025
P
Pedro José
Valencia , Spain
Excelente, nada más llegar el conductor ya estaba comunicando conmigo indicándome donde me esperaba a la salida del Aeropuerto , al salir de recoger maleta ya esperaba con una tablet con mi nombre, además hablaba y entendía el español, nos dejó en la misma puerta apartamento . Lo recomiendo, a la vuelta repetiré
Translate this opinion into English.
Excellent! As soon as I arrived, the driver was already communicating with me, telling me where he would be waiting for me at the airport exit. When I left to collect my luggage, he was already waiting with a tablet with my name on it. He also spoke and understood Spanish. He dropped us off right at the apartment door. I highly recommend him. I'll be back again.
Opinion translated. Show original.
I travelled with teenagers
10
07 / 14 / 2025
M
María Jesús
Nerja, Spain
Maravillosa atención, puntual y muy educado.
Nos fue recordando todos los sitios que habíamos visitado y añadiendo algo más de información, además hablaba español para nosotros muy importante que nos ayudo al entrar en el aeropuerto con sus indicaciones
Translate this opinion into English.
Wonderful service, punctual, and very polite. He reminded us of all the places we had visited and added additional information. He also spoke Spanish, which was very important to us, and helped us with directions as we entered the airport.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 22,355 reviews
08 / 16 / 2025
Palma De Mallorca, Spain
Fantástico! El conductor súper amable y atento. No conozco su nombre pero ha sido muy correcto y educado. A pesar de haber nacido en Tanger hablaba español perfectamente. Nos ha ayudado a llevar las maletas, etc. A los 5-10 minutos de aterrizar me ha llamado para Explicar dónde nos esperaba. Lo recomiendo Translate this opinion into English.
Fantastic! The driver was super friendly and attentive. I don't know his name, but he was very polite and courteous. Despite being born in Tangier, he spoke Spanish perfectly. He helped us carry our bags, etc. Five to ten minutes after landing, he called me to explain where he was waiting for us. I recommend him. Opinion translated. Show original.
08 / 13 / 2025
Spain
Hamid ha sido un chófer excelente, con el añadido de poder conversar en español. Se puso en contacto con nosotros por si queríamos adelantar el traslado y además de explicarnos curiosidades del país nos enseñó la sede de la OTAN antes de llegar al aeropuerto. Para el poco rato que nos hemos conocido es un 10 de persona. Un saludo y feliz jubilación Hamid!! Translate this opinion into English.
Hamid was an excellent driver, and even had the added bonus of being able to converse in Spanish. He contacted us in case we wanted to speed up the transfer, and in addition to telling us about some interesting facts about the country, he showed us the NATO headquarters before we arrived at the airport. For the short time we knew each other, he was a 10/10. Best regards and happy retirement, Hamid! Opinion translated. Show original.
08 / 09 / 2025
Las Palmas De Gran Canaria, Spain
El traslado fue maravilloso. Siento no recordar el nombre del conductor porque me pareció excepcional. Antes de la hora convenida, ya estaba en la puerta del hotel y era un señor encantador, amable y educado, que además nos contó muchas cosas interesantes sobre la ciudad. La conversación fue tan agradable que nos dio pena llegar al aeropuerto. Un gran profesional. Gracias. Translate this opinion into English.
The transfer was wonderful. I'm sorry I don't remember the driver's name because I thought he was exceptional. Before the agreed-upon time, he was already at the hotel door and was a charming, kind, and polite man who also told us many interesting things about the city. The conversation was so pleasant that we were sad to get to the airport. A true professional. Thank you. Opinion translated. Show original.
07 / 30 / 2025
Valencia , Spain
Excelente, nada más llegar el conductor ya estaba comunicando conmigo indicándome donde me esperaba a la salida del Aeropuerto , al salir de recoger maleta ya esperaba con una tablet con mi nombre, además hablaba y entendía el español, nos dejó en la misma puerta apartamento . Lo recomiendo, a la vuelta repetiré Translate this opinion into English.
Excellent! As soon as I arrived, the driver was already communicating with me, telling me where he would be waiting for me at the airport exit. When I left to collect my luggage, he was already waiting with a tablet with my name on it. He also spoke and understood Spanish. He dropped us off right at the apartment door. I highly recommend him. I'll be back again. Opinion translated. Show original.
07 / 14 / 2025
Nerja, Spain
Maravillosa atención, puntual y muy educado. Nos fue recordando todos los sitios que habíamos visitado y añadiendo algo más de información, además hablaba español para nosotros muy importante que nos ayudo al entrar en el aeropuerto con sus indicaciones Translate this opinion into English.
Wonderful service, punctual, and very polite. He reminded us of all the places we had visited and added additional information. He also spoke Spanish, which was very important to us, and helped us with directions as we entered the airport. Opinion translated. Show original.