For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 125 reviews
01 / 14 / 2023
The United States
A car service was supposed to pick my mother and I up at the airport, but they never showed up. I would like to request a refund seeing that my driver was not at the airport when I exited.
We are sorry that you were not able to enjoy the service as planned. However, our local team has informed us that the driver was on time at the airport. They also sent you the protocols of arrival and the location of the vehicle for your convenience. Finally, the vehicle left after 2 hours of waiting. We are sorry for what happened, but the driver complied with the instructions.
10 / 20 / 2022
The United States
Driver was punctual and very polite.
10 / 09 / 2022
United States Minor Outlying Islands
To be honest … I pay for he shuttle the entire amount . I don’t know why the driver asked me for tip knowing that I come from another country and it was too late to change. As an advice, you should add the tip in the webpage so you don’t have to deal with that. What it seemed weird to me that HE ASKED for a tip for I trip that I paid and was less than 10 min.
09 / 26 / 2022
Portugal
Didnt arrive on time, with was booked for 9 am and only show up at 9:30
We have confirmed that our team attempted to contact you to confirm the pick-up time one day before the service. As they were unable to reach you, they came to pick you up two hours before your flight departure, as is usual in these cases. We are sorry if that caused you any concern.
08 / 06 / 2022
Chicago , United States Minor Outlying Islands
My flight was delayed and customs was crowded for hours. My transportation NEVER answered. They told me it was my fault my flight was delayed
We have confirmed that you did not enter your flight number correctly and the supplier was unable to monitor it to pick you up on time. If you arrived late, we recommend that you claim the amount from the airline.
5 out of 86 reviews
05 / 03 / 2022
Hendersonville, Nc, The United States
On time, helpful and friendly
05 / 01 / 2022
Hendersonville, Nc, The United States
Met from the flight and driven to the hotel with no problems
01 / 14 / 2023
Brasilia , Brazil
Atendeu ao esperando
01 / 12 / 2023
San José, Costa Rica
Llegan tarde y usan el celular al conducir.
En ocasiones, pueden producirse retrasos debidos al tráfico, aunque no es lo habitual. Sentimos que este te causara alguna molestia. Estaremos pendientes del servicio para confirmar que se desarrolla adecuadamente.
01 / 11 / 2023
Canada
Il a fallu avoir l’aide des garçons d’aéroport pour téléphoner à la compagnie car personne ne s’est présenté à l’arrivée. Les garçons demandent des pourboires et n’ėtaient pas contents que l’on donne 10,000 cops, seulement à l’un d’eux….Finalement, le chauffeur est venu et il nous a amené à destination….
Veuillez accepter nos excuses pour tout problème qui pourrait survenir avant de rencontrer le chauffeur. Nous continuerons à travailler pour nous améliorer, également sur le plan organisationnel. Nous sommes heureux d'apprendre que le transfert a finalement réussi.