P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Istanbul with a minimum of 6 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you want to hire a round-trip transfer service and you are flying from Istanbul Airport, we recommend requesting pickup at least 3.5 hours before your departure..
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
9.10 / 10
9.0866666666667
9,851 reviews
| 148,345 travellers
5 out of 9,851 reviews
10
08 / 26 / 2025
C
Carlos Martinez Figuls
Barcelona, Spain
Tal y como esperábamos, gran servicio por parte de CIVITATIS.
Te envían un vídeo justo el día antes de viajar donde te muestran por qué salida debes abandonar el aeropuerto y donde te esperará la persona que coordina las furgonetas que te llevan al Hotel.
De 10…
Translate this opinion into English.
Just as we expected, great service from CIVITATIS. They send you a video the day before your trip showing you which exit to take and where the person coordinating the vans to take you to the hotel will be waiting for you. 10/10…
Opinion translated. Show original.
I travelled with my partner
10
08 / 23 / 2025
A
Ana Duque
Portugal
Correu tudo muito bem, desde o agendamento da experiência ao próprio transfer.
No dia anterior ao transfer entraram em contacto conosco a dar todas as informações necessárias para conseguirmos chegar ao ponto de encontro.
No dia, foi tudo fácil e correu como previsto.
Translate this opinion into English.
Everything went very smoothly, from scheduling the experience to the transfer itself. The day before the transfer, they contacted us with all the necessary information to help us get to the meeting point. On the day, everything was easy and went as planned.
Opinion translated. Show original.
I travelled with my partner
8
07 / 28 / 2025
L
Lorena María Sanchez Nacher
Valencia, Spain
Ha sido muy puntual, tanto que ha venido media hora antes. Me ha contactado por whatsapp y ha sido fácil encontrarnos. Hemos cogido este servicio tanto para ir del aeropuerto al hotel como de regreso. El conductor de la ida fué maravilloso, le preguntamos dónde podríamos comprar agua cerca del hotel y muy amable hizo una parada en un carrefour 24h ya que eran las 12 de la noche. En el viaje de vuelta la única pega es que hemos pasado un poco de calor pese al aire acondicionado.
Translate this opinion into English.
He was very punctual, so much so that he arrived half an hour early. He contacted me via WhatsApp, and it was easy to meet up. We used this service both from the airport to the hotel and back. The driver on the outward journey was wonderful. We asked him where we could buy water near the hotel, and he kindly made a stop at a 24-hour Carrefour since it was midnight. The only downside on the return trip was that it was a bit hot despite the air conditioning.
Opinion translated. Show original.
I travelled with my partner
8
07 / 04 / 2025
A
Anonymous
United Kingdom
El conductor nos escribió el día anterior para saber nombre del otro pasa género y maletas y llegó 10 minutos antes así que muy bien en ese sentido , solo tuvimos un percance casi llegando al aeropuerto que el conductor dio un volantazo y paso por los conos de emergencia del lateral , por lo que entendimos porque había algo en la carretera.
Translate this opinion into English.
The driver wrote to us the day before to find out the name of the other baggage handler and arrived 10 minutes early, so it was very good in that sense. We only had one incident when we were almost at the airport when the driver swerved and went through the emergency cones on the side, so we understood why there was something on the road.
Opinion translated. Show original.
10
06 / 30 / 2025
M
Maria Jesus
Spain
Buena experiencia. Salimos por la puerta indicada y justo en la salida se encuentran los diferentes operadores ,( tan solo es dirigirse al que te indiquen). Nos identificamos y llamaron telefónicamente al conductor . Muy amablemente nos condujeron hasta el coche. Coche muy amplio y conductor amable . Lo recomiendo .
Translate this opinion into English.
A good experience. We left through the designated door and the different operators were located right outside (just go to the one indicated). We identified ourselves, and they called the driver. They kindly escorted us to the car. The car was very spacious and the driver was friendly. I recommend it.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 9,851 reviews
08 / 26 / 2025
Barcelona, Spain
Tal y como esperábamos, gran servicio por parte de CIVITATIS. Te envían un vídeo justo el día antes de viajar donde te muestran por qué salida debes abandonar el aeropuerto y donde te esperará la persona que coordina las furgonetas que te llevan al Hotel. De 10… Translate this opinion into English.
Just as we expected, great service from CIVITATIS. They send you a video the day before your trip showing you which exit to take and where the person coordinating the vans to take you to the hotel will be waiting for you. 10/10… Opinion translated. Show original.
08 / 23 / 2025
Portugal
Correu tudo muito bem, desde o agendamento da experiência ao próprio transfer. No dia anterior ao transfer entraram em contacto conosco a dar todas as informações necessárias para conseguirmos chegar ao ponto de encontro. No dia, foi tudo fácil e correu como previsto. Translate this opinion into English.
Everything went very smoothly, from scheduling the experience to the transfer itself. The day before the transfer, they contacted us with all the necessary information to help us get to the meeting point. On the day, everything was easy and went as planned. Opinion translated. Show original.
07 / 28 / 2025
Valencia, Spain
Ha sido muy puntual, tanto que ha venido media hora antes. Me ha contactado por whatsapp y ha sido fácil encontrarnos. Hemos cogido este servicio tanto para ir del aeropuerto al hotel como de regreso. El conductor de la ida fué maravilloso, le preguntamos dónde podríamos comprar agua cerca del hotel y muy amable hizo una parada en un carrefour 24h ya que eran las 12 de la noche. En el viaje de vuelta la única pega es que hemos pasado un poco de calor pese al aire acondicionado. Translate this opinion into English.
He was very punctual, so much so that he arrived half an hour early. He contacted me via WhatsApp, and it was easy to meet up. We used this service both from the airport to the hotel and back. The driver on the outward journey was wonderful. We asked him where we could buy water near the hotel, and he kindly made a stop at a 24-hour Carrefour since it was midnight. The only downside on the return trip was that it was a bit hot despite the air conditioning. Opinion translated. Show original.
07 / 04 / 2025
United Kingdom
El conductor nos escribió el día anterior para saber nombre del otro pasa género y maletas y llegó 10 minutos antes así que muy bien en ese sentido , solo tuvimos un percance casi llegando al aeropuerto que el conductor dio un volantazo y paso por los conos de emergencia del lateral , por lo que entendimos porque había algo en la carretera. Translate this opinion into English.
The driver wrote to us the day before to find out the name of the other baggage handler and arrived 10 minutes early, so it was very good in that sense. We only had one incident when we were almost at the airport when the driver swerved and went through the emergency cones on the side, so we understood why there was something on the road. Opinion translated. Show original.
06 / 30 / 2025
Spain
Buena experiencia. Salimos por la puerta indicada y justo en la salida se encuentran los diferentes operadores ,( tan solo es dirigirse al que te indiquen). Nos identificamos y llamaron telefónicamente al conductor . Muy amablemente nos condujeron hasta el coche. Coche muy amplio y conductor amable . Lo recomiendo . Translate this opinion into English.
A good experience. We left through the designated door and the different operators were located right outside (just go to the one indicated). We identified ourselves, and they called the driver. They kindly escorted us to the car. The car was very spacious and the driver was friendly. I recommend it. Opinion translated. Show original.