P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Lisbon with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you book the return transfer service, we recommend booking the pick-up from the hotel at least 2 hours before your flight.
If the pick-up is at Sintra, Cascais or Estoril, we suggest booking the pick-up 2,5 hours before the flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
How much does a transfer service cost? Are there child car seats? How many people fit in a vehicle?
Find answers to our most frequently asked questions.
If you have any other questions
please contact us
Our customers' reviews
These are genuine reviews written by our customers.
9 / 10
9.02
6,206 reviews
| 85,078 travellers
5 out of 6,206 reviews
8
08 / 29 / 2025
F
Francesc Xavier Berengui
Palafrugell , Spain
Según el papel, tenía que recogernos a las 14:30 horas y no cito a las 14:00 horas. Llegamos con mucha antelación al aeropuerto de Lisboa.
Creo que si pagamos un servicio, se cumpla como indica la reserva, parece que tenía otro servicio para hacer.
Por el resto, todo ok, amable, servicial, etc.
Translate this opinion into English.
According to the information, he was supposed to pick us up at 2:30 p.m., but he didn't say 2:00 p.m. We arrived at Lisbon Airport well in advance. I think if we pay for a service, it's carried out as indicated in the reservation. It seems he had another service scheduled. Otherwise, everything was fine: friendly, helpful, etc.
Opinion translated. Show original.
I travelled with my partner
10
08 / 17 / 2025
L
Lorna
Adelaide, Australia
The driver was very clear with pickup instructions. My flight was running a bit late so I let him know and he responded very promptly. When driving he also gave me some travel tips and good destinations to visit in Lisbon as it was my first time visiting. I would highly recommend!
I travelled by myself
10
08 / 05 / 2025
M
Monica
Vitoria , Spain
Sin problema, Valdomiro el conductor contactó por wasap antes de llegar a Portugal para comprobar la comunicación. El vuelo tuvo un leve retraso, pero vía wasap nos comunicamos con fluidez en todo momento. El trayecto en el coche, perfecto, limpio y con botellas de agua sin coste.
I travelled with my partner
10
08 / 04 / 2025
A
Ana Bego Agirre Basauri
Basauri En Bizkaia, Spain
El traslado fue del Aeropuerto Lisboa al Hotel HF Fenix Garden en el centro Lisboa, el 04/08/2025.
Desde el día antes al traslado la persona encargada del mismo se puso en contacto con nosotros, a traves del wassap.
El avion llego 30 minutos tarde, se lo comunicamos por was y cuando llegamos al aeropuerto en la salita del meetingo ya nos estaba esperando con un cartel con el nombre. De forma inmediata nos traslado al hotel. Asi que fenómeno, facil sencillo y rápido sin esperas ni agobios .
Translate this opinion into English.
The transfer was from Lisbon Airport to the HF Fenix Garden Hotel in downtown Lisbon on August 4, 2025. The person in charge contacted us via WhatsApp the day before the transfer. The plane was 30 minutes late. We notified him via WhatsApp, and when we arrived at the airport, he was already waiting for us in the meeting room with a sign with our name on it. He immediately transferred us to the hotel. It was phenomenal, easy, simple, and fast, with no waiting or hassle.
Opinion translated. Show original.
I travelled with teenagers
10
07 / 31 / 2025
R
Rosa
Albacete, Spain
El conductor, Manuel, fue muy puntual. Además, no se podía acceder a la calle donde estaba mi hotel y nos indicó dónde nos recogería cerca d allí, ayudando y facilitando las cosas en todo momento. Muy buen viaje al aeropuerto y trato muy amable.
Translate this opinion into English.
The driver, Manuel, was very punctual. Furthermore, the street where my hotel was located was inaccessible, and he told us where he would pick us up nearby, helping and making things easier at all times. A very pleasant trip to the airport and very friendly service.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 6,206 reviews
08 / 29 / 2025
Palafrugell , Spain
Según el papel, tenía que recogernos a las 14:30 horas y no cito a las 14:00 horas. Llegamos con mucha antelación al aeropuerto de Lisboa. Creo que si pagamos un servicio, se cumpla como indica la reserva, parece que tenía otro servicio para hacer. Por el resto, todo ok, amable, servicial, etc. Translate this opinion into English.
According to the information, he was supposed to pick us up at 2:30 p.m., but he didn't say 2:00 p.m. We arrived at Lisbon Airport well in advance. I think if we pay for a service, it's carried out as indicated in the reservation. It seems he had another service scheduled. Otherwise, everything was fine: friendly, helpful, etc. Opinion translated. Show original.
08 / 17 / 2025
Adelaide, Australia
The driver was very clear with pickup instructions. My flight was running a bit late so I let him know and he responded very promptly. When driving he also gave me some travel tips and good destinations to visit in Lisbon as it was my first time visiting. I would highly recommend!
08 / 05 / 2025
Vitoria , Spain
Sin problema, Valdomiro el conductor contactó por wasap antes de llegar a Portugal para comprobar la comunicación. El vuelo tuvo un leve retraso, pero vía wasap nos comunicamos con fluidez en todo momento. El trayecto en el coche, perfecto, limpio y con botellas de agua sin coste.
08 / 04 / 2025
Basauri En Bizkaia, Spain
El traslado fue del Aeropuerto Lisboa al Hotel HF Fenix Garden en el centro Lisboa, el 04/08/2025. Desde el día antes al traslado la persona encargada del mismo se puso en contacto con nosotros, a traves del wassap. El avion llego 30 minutos tarde, se lo comunicamos por was y cuando llegamos al aeropuerto en la salita del meetingo ya nos estaba esperando con un cartel con el nombre. De forma inmediata nos traslado al hotel. Asi que fenómeno, facil sencillo y rápido sin esperas ni agobios . Translate this opinion into English.
The transfer was from Lisbon Airport to the HF Fenix Garden Hotel in downtown Lisbon on August 4, 2025. The person in charge contacted us via WhatsApp the day before the transfer. The plane was 30 minutes late. We notified him via WhatsApp, and when we arrived at the airport, he was already waiting for us in the meeting room with a sign with our name on it. He immediately transferred us to the hotel. It was phenomenal, easy, simple, and fast, with no waiting or hassle. Opinion translated. Show original.
07 / 31 / 2025
Albacete, Spain
El conductor, Manuel, fue muy puntual. Además, no se podía acceder a la calle donde estaba mi hotel y nos indicó dónde nos recogería cerca d allí, ayudando y facilitando las cosas en todo momento. Muy buen viaje al aeropuerto y trato muy amable. Translate this opinion into English.
The driver, Manuel, was very punctual. Furthermore, the street where my hotel was located was inaccessible, and he told us where he would pick us up nearby, helping and making things easier at all times. A very pleasant trip to the airport and very friendly service. Opinion translated. Show original.