Some destinations offer shared transfers. In these cases, the selected time is approximate and may vary depending on the driver’s route. Detailed instructions for this service will be provided on your booking voucher.
FAQs
P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Mogán with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
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It takes approximately 15 minutes to get from Telde to Gran Canaria Airport and 50 minutes from Agaete or Mogán. Keep in mind that you must be at the airport at least 2 hours before your flight departure time.
P - What pick up time should I choose?
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For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
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Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
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Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
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The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
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During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
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During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
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The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
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Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
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A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
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The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
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If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
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We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
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Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
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Yes, here you can see all the destinations where we offer airport transfers.
Servizio impeccabile... abbiamo trovato ad aspettarci l'autista i perfetto orario.. molto disponibile a portare le valigie... auto comoda e spaziosa... veramente soddisfatti..
Translate this opinion into English.
Impeccable service... we found the driver waiting for us at the perfect time... very willing to carry the bags... comfortable and spacious car... truly satisfied...
Opinion translated. Show original.
I travelled with friends
10
12 / 28 / 2025
M
Maria Teresa
Pamplona, Spain
Traslado excelente, nos estaba esperando el conductor con un cartel con nuestro nombre, y él una persona muy agradable
Translate this opinion into English.
Excellent transfer, the driver was waiting for us with a sign with our name on it, and he was a very nice person.
Opinion translated. Show original.
I travelled with small children
10
12 / 28 / 2025
C
Carlos
A Coruña, Spain
Ya es la segunda vez que solicito el traslado con civitatis y la empresa que viene a recogernos, con furgonetas negras, siempre hemos reibido un buen trato por au parte. Son puntuales y fiables
Translate this opinion into English.
This is the second time I've booked a transfer with Civitatis, and the company that picks us up in black vans has always treated us well. They are punctual and reliable.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 3,759 reviews
12 / 29 / 2025
Berango ( Bizcaya), Spain
Salvo el GPS que marcaba el lugar a 600 metros sin saber porque Translate this opinion into English.
Except for the GPS, which indicated the location was 600 meters away without knowing why. Opinion translated. Show original.
12 / 29 / 2025
Venezia , Italy
Servizio impeccabile... abbiamo trovato ad aspettarci l'autista i perfetto orario.. molto disponibile a portare le valigie... auto comoda e spaziosa... veramente soddisfatti.. Translate this opinion into English.
Impeccable service... we found the driver waiting for us at the perfect time... very willing to carry the bags... comfortable and spacious car... truly satisfied... Opinion translated. Show original.
12 / 28 / 2025
Pamplona, Spain
Traslado excelente, nos estaba esperando el conductor con un cartel con nuestro nombre, y él una persona muy agradable Translate this opinion into English.
Excellent transfer, the driver was waiting for us with a sign with our name on it, and he was a very nice person. Opinion translated. Show original.
12 / 28 / 2025
A Coruña, Spain
Ya es la segunda vez que solicito el traslado con civitatis y la empresa que viene a recogernos, con furgonetas negras, siempre hemos reibido un buen trato por au parte. Son puntuales y fiables Translate this opinion into English.
This is the second time I've booked a transfer with Civitatis, and the company that picks us up in black vans has always treated us well. They are punctual and reliable. Opinion translated. Show original.
12 / 26 / 2025
Spain
Tanto la ida como la vuelta fueron muy bien. Muchas gracias Translate this opinion into English.
Both the outbound and return journeys went very well. Thank you very much. Opinion translated. Show original.
5 out of 404 reviews
12 / 28 / 2025
Spain
No contábamos conque había que espera a otro vuelo para salir hacia nuestro hotel..
12 / 26 / 2025
Ponferrada, Spain
Muy bien, todo correcto. Translate this opinion into English.
Very good, everything is fine. Opinion translated. Show original.
12 / 16 / 2025
United Kingdom
Elena was an excellent driver and a charming lady! Thank you,
11 / 29 / 2025
Zaragoza , Spain
Muy rápido y a la hora acordada. Translate this opinion into English.
It was very quick, the agreed time. Opinion translated. Show original.
11 / 27 / 2025
Valladolid, Spain
Todo muy bien, perfecto Translate this opinion into English.
Everything was great, perfect. Opinion translated. Show original.