P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in New York with a minimum of 8 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
We recommend booking the transfer service from the hotel to the airport 4 hours before your flight departure time for international departures and 3 hours for domestic flights.
In New York City, children car seats are not mandatory in airport shuttle vehicles.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
PrivateShared
9.40 / 10
9.38
28,853 reviews
| 463,935 travellers
5.60 / 10
5.56
492 reviews
| 463,935 travellers
5 out of 28,853 reviews
10
08 / 16 / 2025
X
Xavier Ricq
Lille, France
Trajet nyc. Newark. Bonne communication avec le chauffeur via whatsapp. Est arrivé à l’heure. Le chauffeur était très aimable. Sérieux. Courtois. véhicule. Très propre. Et confort table Service parfait. Je recommande
Trip from NYC to Newark. Excellent communication with the driver via WhatsApp. He arrived on time and was very kind, professional, and courteous. The vehicle was very clean and comfortable. Perfect service. I highly recommend
Translate this opinion into English.
Trip from NYC to Newark. Good communication with the driver via WhatsApp. Arrived on time. The driver was very friendly. Serious. Courteous. Vehicle. Very clean. And comfortable table. Perfect service. I recommend. Trip from NYC to Newark. Excellent communication with the driver via WhatsApp. He arrived on time and was very kind, professional, and courteous. The vehicle was very clean and comfortable. Perfect service. I highly recommend.
Opinion translated. Show original.
I travelled with my partner
10
08 / 14 / 2025
D
Daniel
Spain
Todo perfecto. De hecho nos avisaron de que por las condiciones de tráfico, sería interesante recogernos antes,cosa q hicimos. Carlos, nuestro conductor, muy amable nos llevó conduciendo muy bien y llegamos con tiempo de sobra. Le estamos muy agradecidos.
Translate this opinion into English.
Everything was perfect. In fact, they warned us that due to traffic conditions, it would be a good idea to pick us up earlier, which we did. Carlos, our driver, was very friendly and drove us very well, and we arrived with plenty of time to spare. We are very grateful.
Opinion translated. Show original.
I travelled with teenagers
10
08 / 13 / 2025
C
Corinne
France
Nous recommandons civitalis. La communication est top, ils sont très sérieux, un coordinateur vous contacte pour vous expliquer comment ça va se passer, les chauffeurs sont à l’heure, agréables et réactifs. De plus les véhicules sont confortables. Parfait !
Translate this opinion into English.
We recommend Civitalis. Communication is excellent, they are very professional, a coordinator contacts you to explain how everything will work, the drivers are punctual, pleasant, and responsive. Plus, the vehicles are comfortable. Perfect!
Opinion translated. Show original.
I travelled with teenagers
10
08 / 11 / 2025
E
Esther
Spain
Fantástico. Siempre que viajo reservo los traslados con Civitatis y siempre es un servicio estupendo. Los conductores mandan un whatsapp la noche anterior con sus datos y confirmando la recogida. Los dos fueron super amables.
Se puede contactar con ellos en cualquier momento, lo que da mucha tranquilidad. Y hablan español, por si alguien no está cómodo hablando inglés. Los coches comodisimos y espaciosos.
La mejor opción para los traslados.
Translate this opinion into English.
Fantastic. Whenever I travel, I book transfers with Civitatis, and it's always a fantastic service. The drivers send a WhatsApp message the night before with their details and confirming the pickup. Both were super friendly. You can contact them at any time, which is very reassuring. And they speak Spanish, in case anyone isn't comfortable speaking English. The cars are extremely comfortable and spacious. The best option for transfers.
Opinion translated. Show original.
I travelled with teenagers
10
08 / 10 / 2025
F
Francisco Escalante
Spain
Fue muy bien, nuestro chófer Andres nos solucionó sobre la marcha un gran problema q tuvimos, el aeropuerto NO era el JFK sino EWR, no logro entender como fue posible esa equivocación, ya q yo reserve ida y vuelta, poniendo el numero de vuelo..... Andres nos salvó la vida!!!
5 out of 492 reviews
6
10 / 15 / 2019
A
Anonymous
Madrid, Spain
Al llegar a la terminal, no indica en ningún stand SUPERSHUTTLE, es un stand genérico de traslados de Manhattan, no está claro que sea ahí, poner un cartel no cuesta nada y nos evitaría perder el tiempo.
Luego he esperado 25 minutos a que vinieran a por mi.
Mejorable, sobre todo el tema de las indicaciones al llegar.
Gracias.
I travelled by myself
10
10 / 14 / 2019
J
Jose Luis Morales Mora
Barcelona , Spain
Nada más salir de inmigración. Hay un mostrador gigante azul donde pregunte y después de unos 20 minutos me vinieron a buscar. Hablan español, así que ningún problema. Y de hecho este mensaje lo estoy escribiendo desde la furgoneta. Así que todo ok
I travelled by myself
6
10 / 03 / 2019
I
Ivet
Girona, Spain
El traslado en sí muy rápido y el conductor muy correcto y eficiente! No obstante, tardamos mucho tiempo en averiguar cómo poder llamar al Shuttle. El Google Maps nos hizo cambiar de terminal para ir a "Super Shuttle" y no encontramos ningún mostrador suyo tampoco en aquella terminal al respecto. Hasta que un hombre muy agradable nos dijo que llamáramos en unos teléfonos que había por allí en la terminal y marcamos el número que nos dijo (coincidia con el que nos informo Civitatis).
I travelled with my partner
6
09 / 28 / 2019
E
Esther
Gijon, Spain
Al aterrizar, tienes que ir a un monstrador y ponerte en contacto telefónico con la empresa que tras una espera larga te recogen, posteriormente recogen a 6 personas más en otras terminales. Llegando al destino 1,5 horas tras aterrizar. Una buena idea pero mal ejecutada.
I travelled by myself
8
09 / 10 / 2019
A
Aran Jesus
Las Palmas Gc, Spain
Me pidieron el voucher en papel y se los mostré en soporte informático, lo cual parece que no los convenció. Para la vuelta al aeropuerto me han dicho que lo lleve impreso.
Creo que en el siglo que vivimos y con la tecnología que tenemos el papel muchas veces queda obsoleto.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 28,853 reviews
08 / 16 / 2025
Lille, France
Trajet nyc. Newark. Bonne communication avec le chauffeur via whatsapp. Est arrivé à l’heure. Le chauffeur était très aimable. Sérieux. Courtois. véhicule. Très propre. Et confort table Service parfait. Je recommande Trip from NYC to Newark. Excellent communication with the driver via WhatsApp. He arrived on time and was very kind, professional, and courteous. The vehicle was very clean and comfortable. Perfect service. I highly recommend Translate this opinion into English.
Trip from NYC to Newark. Good communication with the driver via WhatsApp. Arrived on time. The driver was very friendly. Serious. Courteous. Vehicle. Very clean. And comfortable table. Perfect service. I recommend. Trip from NYC to Newark. Excellent communication with the driver via WhatsApp. He arrived on time and was very kind, professional, and courteous. The vehicle was very clean and comfortable. Perfect service. I highly recommend. Opinion translated. Show original.
08 / 14 / 2025
Spain
Todo perfecto. De hecho nos avisaron de que por las condiciones de tráfico, sería interesante recogernos antes,cosa q hicimos. Carlos, nuestro conductor, muy amable nos llevó conduciendo muy bien y llegamos con tiempo de sobra. Le estamos muy agradecidos. Translate this opinion into English.
Everything was perfect. In fact, they warned us that due to traffic conditions, it would be a good idea to pick us up earlier, which we did. Carlos, our driver, was very friendly and drove us very well, and we arrived with plenty of time to spare. We are very grateful. Opinion translated. Show original.
08 / 13 / 2025
France
Nous recommandons civitalis. La communication est top, ils sont très sérieux, un coordinateur vous contacte pour vous expliquer comment ça va se passer, les chauffeurs sont à l’heure, agréables et réactifs. De plus les véhicules sont confortables. Parfait ! Translate this opinion into English.
We recommend Civitalis. Communication is excellent, they are very professional, a coordinator contacts you to explain how everything will work, the drivers are punctual, pleasant, and responsive. Plus, the vehicles are comfortable. Perfect! Opinion translated. Show original.
08 / 11 / 2025
Spain
Fantástico. Siempre que viajo reservo los traslados con Civitatis y siempre es un servicio estupendo. Los conductores mandan un whatsapp la noche anterior con sus datos y confirmando la recogida. Los dos fueron super amables. Se puede contactar con ellos en cualquier momento, lo que da mucha tranquilidad. Y hablan español, por si alguien no está cómodo hablando inglés. Los coches comodisimos y espaciosos. La mejor opción para los traslados. Translate this opinion into English.
Fantastic. Whenever I travel, I book transfers with Civitatis, and it's always a fantastic service. The drivers send a WhatsApp message the night before with their details and confirming the pickup. Both were super friendly. You can contact them at any time, which is very reassuring. And they speak Spanish, in case anyone isn't comfortable speaking English. The cars are extremely comfortable and spacious. The best option for transfers. Opinion translated. Show original.
08 / 10 / 2025
Spain
Fue muy bien, nuestro chófer Andres nos solucionó sobre la marcha un gran problema q tuvimos, el aeropuerto NO era el JFK sino EWR, no logro entender como fue posible esa equivocación, ya q yo reserve ida y vuelta, poniendo el numero de vuelo..... Andres nos salvó la vida!!!
5 out of 492 reviews
10 / 15 / 2019
Madrid, Spain
Al llegar a la terminal, no indica en ningún stand SUPERSHUTTLE, es un stand genérico de traslados de Manhattan, no está claro que sea ahí, poner un cartel no cuesta nada y nos evitaría perder el tiempo. Luego he esperado 25 minutos a que vinieran a por mi. Mejorable, sobre todo el tema de las indicaciones al llegar. Gracias.
10 / 14 / 2019
Barcelona , Spain
Nada más salir de inmigración. Hay un mostrador gigante azul donde pregunte y después de unos 20 minutos me vinieron a buscar. Hablan español, así que ningún problema. Y de hecho este mensaje lo estoy escribiendo desde la furgoneta. Así que todo ok
10 / 03 / 2019
Girona, Spain
El traslado en sí muy rápido y el conductor muy correcto y eficiente! No obstante, tardamos mucho tiempo en averiguar cómo poder llamar al Shuttle. El Google Maps nos hizo cambiar de terminal para ir a "Super Shuttle" y no encontramos ningún mostrador suyo tampoco en aquella terminal al respecto. Hasta que un hombre muy agradable nos dijo que llamáramos en unos teléfonos que había por allí en la terminal y marcamos el número que nos dijo (coincidia con el que nos informo Civitatis).
09 / 28 / 2019
Gijon, Spain
Al aterrizar, tienes que ir a un monstrador y ponerte en contacto telefónico con la empresa que tras una espera larga te recogen, posteriormente recogen a 6 personas más en otras terminales. Llegando al destino 1,5 horas tras aterrizar. Una buena idea pero mal ejecutada.
09 / 10 / 2019
Las Palmas Gc, Spain
Me pidieron el voucher en papel y se los mostré en soporte informático, lo cual parece que no los convenció. Para la vuelta al aeropuerto me han dicho que lo lleve impreso. Creo que en el siglo que vivimos y con la tecnología que tenemos el papel muchas veces queda obsoleto.