Transfers in Playa del Carmen - Airport hotel transfer service

P - How far ahead of time should I book my transfer?

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It is possible to book a private transfer service in Playa del Carmen with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?

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The travel time between Cancun Airport and the various hotels may be up to almost 2 hours due to road remodeling on the main access roads. For example, to the hotels located in the hotel zone of Cancun 2 hours, to Playa del Carmen 3 hours, and to Tulum 4 hours.If you book a shared transfer, the waiting time at the airport can be up to 60 minutes.
P - What pick up time should I choose?

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For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
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- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
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- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

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Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

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The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
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During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

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During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

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The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

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Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

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A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

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The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

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If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

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We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

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Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?

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Yes, here you can see all the destinations where we offer airport transfers.

Our customers' reviews

These are genuine reviews written by our customers.

Private Shared

9.30 / 10

9.3066666666667

1,239 review | 63,896 travellers

8.10 / 10

8.12

901 reviews | 63,896 travellers

5 out of 1,239 review

04 / 14 / 2024

F

Federico Ramirez

Buenos Aires, Argentina

Fue muy confortable y realmente muy comodo estuve demorado por migraciones y luego por las maletas, pero se contactaron y nos esperaron muy buena atencion y predisposicion sin duda vuelvo a contactarme con ellos. Translate this opinion into English.

It was very comfortable and really very comfortable. I was delayed by immigration and then by the suitcases, but they contacted us and they waited for us with very good attention and predisposition, without a doubt I will contact them again. Opinion translated. Show original.

I travelled with my partner

03 / 02 / 2024

F

Fernando Bertoldi

Santa Fe , Argentina

Excelente nos estaban esperando con el cartelito, en un par de minutos llegó nuestra unidad y nos trasladaron en 50 minutos desde aeropuerto de Cancun a Playa Del Carmen . Translate this opinion into English.

Excellent, they were waiting for us with the little sign, in a couple of minutes our unit arrived and they transferred us in 50 minutes from Cancun airport to Playa Del Carmen. Opinion translated. Show original.

I travelled with teenagers

02 / 19 / 2024

M

Maria Elizabeth Rosa Scherer

Rio De Janeiro , Brazil

Foi muito bom. O único problema foi a comunicação, não tínhamos certeza se ele ia nos espera devido a demora na alfândega. Tentamos contato mas a resposta foi demorada e aí ficamos nervosos. Mas no fim correu tudo certo. Translate this opinion into English.

It went really well. The only problem was communication, we weren't sure if he would wait for us due to the delay at customs. We tried to contact them but the response was slow and we got nervous. But in the end everything went well. Opinion translated. Show original.

I travelled with small children

02 / 08 / 2024

M

Macarena

Spain

Todo perfecto, el chofer nos estaba esperando en la zona de recogidas a pesar que el vuelo se retrasó más de media hora. El traslado fue perfecto, el coche muy grande y limpio, el chofer muy agradable

I travelled with my partner

01 / 21 / 2024

H

Hector

Villa Ramallo, Argentina

Muy buen Servicio, en el regreso puntual y el viaje sin problemas. Quiero destacar el servicio desde Aeropuerto a Hotel del día 07/01...por demoras en el vuelo nos espero el chofer y pudimos viajar...agradecidos. Excelente servicio

I travelled with small children

5 out of 901 reviews

04 / 12 / 2024

W

Walter

Buenos Aires, Argentina

Al salir de aeropuerto me esperaban con un cartel a mi nombre. Esperamos unos pocos minutos pues contrate compartido y luego el bus me dejo en mi hotel. Excelente servicio y económico. Muy educados todos Translate this opinion into English.

When I left the airport they waited for me with a sign in my name. We waited a few minutes because I hired a shared car and then the bus dropped me off at my hotel. Excellent and economical service. Everyone very polite Opinion translated. Show original.

I travelled by myself

03 / 19 / 2024

M

Marissol Fernandez

São Paulo , Brazil

O transfer foi bom, mas achei confuso para encontrar a pessoa. Mas depois d e encontrar o processo foi rápido. Translate this opinion into English.

The transfer was good, but I found it confusing to find the person. But once I found the process it was quick. Opinion translated. Show original.

I travelled with my partner

02 / 24 / 2024

R

Rodrigo Coronel Fabbri

Cdmx, Mexico

Excelente servicio Translate this opinion into English.

Excellent service Opinion translated. Show original.

I travelled by myself

02 / 03 / 2024

M

Manlio

Milano, Italy

Bene, ma non capisco perché con il volo alle 15.30, siete venuti a prendermi alle 9.30 Translate this opinion into English.

Good, but I don't understand why with the flight at 3.30pm, you came to pick me up at 9.30am Opinion translated. Show original.

I travelled with my partner

01 / 27 / 2024

E

Eliete Silveira

Belém , Brazil

Não foi bom, pois como prometido não estavam esperando com uma placa com meu nome, no desembarque , eu estava sem sinal de internet e precisei da ajuda de terceiros para fazer contato e depois apareceram.

I travelled with my partner

Lamentamos que nosso fornecedor local não tenha sido capaz de prestar o serviço reservado com a qualidade habitual. Pedimos desculpas pelo ocorrido e tomaremos nota de seus comentários para melhorar no futuro.

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