Some destinations offer shared transfers. In these cases, the selected time is approximate and may vary depending on the driver’s route. Detailed instructions for this service will be provided on your booking voucher.
FAQs
P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Puerto de la Cruz with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The travel time depends on where the hotel is and what departure airport you fly from. The longest distances take more than 1 hour, from Puerto de la Cruz and Tenerife Sur Airport.
Keep in mind that you must be at the airport at least 2 hours before your flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
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Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
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The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
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During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
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Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
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A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
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The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
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We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
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Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
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Yes, here you can see all the destinations where we offer airport transfers.
Un conductor muy majo y agradable, incluso me dio alguna recomendación para visitar. Y prudente conduciendo
Translate this opinion into English.
A very nice and friendly driver; he even gave me some recommendations for places to visit. And he drove carefully.
Opinion translated. Show original.
I travelled by myself
10
06 / 21 / 2026
F
Francisco Jesus
Valencia, Spain
I travelled with teenagers
10
06 / 07 / 2026
A
Anonymous
Spain
I travelled with teenagers
10
05 / 30 / 2026
M
Miguel Angel Ruiz Perea
Barcelona , Spain
I travelled with teenagers
5 out of 1,234 review
10
04 / 22 / 2026
M
Maribel
Spain
Muy bien, vinieron 10' antes de la hora ,llegando muy puntuales al aeropuerto.
Por decir un pero, el mensaje de recogida lo recibi la tarde anterior en mi email. Nada del hotel ni 24-48 h antes. No lo escribo como queja todo lo contrario, se podria cambiar lo de 24 h ya que crea inseguridad.
I travelled by myself
8
04 / 14 / 2026
M
Maribel
Spain
El traslado fue muy bien. El chofer muy majo. Por comentar una cosa Al llegar a la oficina estaba cerrada, llamamos al telf. que estaba indicado y muy amablemente nos dijeron que nos quedaramos alli mismo que el chofer enseguida iria. Veiamos a gente salir a la calle porque habia autobuses. Menos mal que fuimos donde ellos y preguntando llegamos a nuestro chofer. No es problema de él, ya que no puede estar en dos sitios a la vez, pero la persona del telefono podria indicarnos de otra manera.
10
06 / 19 / 2026
P
Patxi Xabier
Spain
Muy muy bien. Poquísimo tiempo de espera, el chofer muy majo y conducción agradable.
I travelled with teenagers
8
06 / 19 / 2026
I
Ivo Del Maffeo
Montagna In Valtellina, Italy
Buono, ma mi è sembrato troppo 1 ora e 45 minuti dal residence Parque del Sol all’aeroporto causa delle numerosissime fermate.
Translate this opinion into English.
Good, but I thought 1 hour and 45 minutes from the Parque del Sol residence to the airport was too long due to the numerous stops.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 2,196 reviews
05 / 27 / 2026
Spain
Vosostros son los mejores! Todo exelente! Translate this opinion into English.
You guys are the best! Everything was excellent! Opinion translated. Show original.
05 / 03 / 2026
Spain
Un conductor muy majo y agradable, incluso me dio alguna recomendación para visitar. Y prudente conduciendo Translate this opinion into English.
A very nice and friendly driver; he even gave me some recommendations for places to visit. And he drove carefully. Opinion translated. Show original.
06 / 21 / 2026
Valencia, Spain
06 / 07 / 2026
Spain
05 / 30 / 2026
Barcelona , Spain
5 out of 1,234 review
04 / 22 / 2026
Spain
Muy bien, vinieron 10' antes de la hora ,llegando muy puntuales al aeropuerto. Por decir un pero, el mensaje de recogida lo recibi la tarde anterior en mi email. Nada del hotel ni 24-48 h antes. No lo escribo como queja todo lo contrario, se podria cambiar lo de 24 h ya que crea inseguridad.
04 / 14 / 2026
Spain
El traslado fue muy bien. El chofer muy majo. Por comentar una cosa Al llegar a la oficina estaba cerrada, llamamos al telf. que estaba indicado y muy amablemente nos dijeron que nos quedaramos alli mismo que el chofer enseguida iria. Veiamos a gente salir a la calle porque habia autobuses. Menos mal que fuimos donde ellos y preguntando llegamos a nuestro chofer. No es problema de él, ya que no puede estar en dos sitios a la vez, pero la persona del telefono podria indicarnos de otra manera.
06 / 19 / 2026
Spain
Muy muy bien. Poquísimo tiempo de espera, el chofer muy majo y conducción agradable.
06 / 19 / 2026
Montagna In Valtellina, Italy
Buono, ma mi è sembrato troppo 1 ora e 45 minuti dal residence Parque del Sol all’aeroporto causa delle numerosissime fermate. Translate this opinion into English.
Good, but I thought 1 hour and 45 minutes from the Parque del Sol residence to the airport was too long due to the numerous stops. Opinion translated. Show original.
06 / 18 / 2026
Zaragoza , Spain
Todo perfecto. Translate this opinion into English.
Everything was perfect. Opinion translated. Show original.