Some destinations offer shared transfers. In these cases, the selected time is approximate and may vary depending on the driver’s route. Detailed instructions for this service will be provided on your booking voucher.
FAQs
P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Punta Cana with a minimum of 6 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Punta Cana Airport and Bávaro beach is 25 minutes. We recommend that you book your hotel pickup 3 hours ahead of time. Shared transfers are only available to hotels in the hotel zone, not to private addresses, such as apartments or hotels not registered as such.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
PrivateShared
8.80 / 10
8.76
7,481 reviews
| 197,743 travellers
9.10 / 10
9.14
685 reviews
| 197,743 travellers
5 out of 7,481 reviews
10
06 / 07 / 2026
C
Camila
Capanema, Brazil
A companhia S&J Tours / Transporte foi impecável. Fizeram contato conosco nos dias que antecederam os traslados para reconfirmar tudo. Estavam pontualmente nos locais definidos para nos buscar. Os carros eram novos, limpos e com música agradável. Nos receberam com sorriso no rosto, muita cordialidade (os dominicanos são um povo incrível). Muito organizados. Destaque para o Michael nosso motorista! Agradável, paciente e dirigiu com cuidado e prudência.
Translate this opinion into English.
The S&J Tours/Transport company was impeccable. They contacted us in the days leading up to the transfers to reconfirm everything. They were punctual at the designated pick-up locations. The cars were new, clean, and had pleasant music playing. They greeted us with smiles and great cordiality (Dominicans are an incredible people). Very organized. Special mention to Michael, our driver! Pleasant, patient, and he drove carefully and prudently.
Opinion translated. Show original.
I travelled with teenagers
8
06 / 05 / 2026
D
Daniel Celestino Sierro
Hurlingham, Argentina
Solo tuve un pequeño problema en la llegada poque el vuelo llego demorado si bien no estaban para el traslado había gente de la empresa que me lo solucionaron rápidamente en menos de 10 minutos teníamos el traslado al hotel, a la vuelta tod o estuvo bien es más les avise que si querían pasar antes, ya estábamos listos y vinieron a buscarnos antes de lo arreglado
Translate this opinion into English.
I only had a small problem upon arrival because the flight was delayed. Although they weren't there for the transfer, there were people from the company who quickly resolved it; in less than 10 minutes we had the transfer to the hotel. On the return trip, everything was fine; in fact, I let them know that if they wanted to pick us up earlier, we were ready and they came to get us before the agreed time.
Opinion translated. Show original.
I travelled with my partner
10
05 / 14 / 2026
P
Patricia
Madrid, Spain
Traslado desde el aeropuerto de Santo Domingo al hotel en Punta Cana, excelente.
El conductor nos estaba esperando desde el momento que aterrizó el avión, coche muy amplio y cómodo y con espacio para mucho equipaje, y buena conducción. Muy recomendable.
Translate this opinion into English.
The transfer from Santo Domingo airport to the hotel in Punta Cana was excellent. The driver was waiting for us as soon as the plane landed. The car was very spacious and comfortable with plenty of room for luggage, and the driver was very good. Highly recommended.
Opinion translated. Show original.
I travelled with my partner
8
05 / 10 / 2026
V
Vivianne
Viña Del Mar, Chile
Muy expedito sin contratiempos, con mi nombre en una placa...en realidad excelente, puse solo Bien y no muy bien por la experiencia que tuve el lunes desde el aeropuerto al hotel donde no había nadie con mi nombre esperando entre un mar de gente y una colega pudo después de largo rato encontrar a S&J tours y que me llevara como a 1 y 1/2 cuadras donde estaba el móvil que era muy cómodo y el chofer muy atento, y se fió cuenta que yo estaba agotada después de 13hrs. de desde que salí de casa.
I travelled by myself
10
03 / 28 / 2026
P
Pedro Esteban
Ciudad De México, Mexico
Atención vía WhatsApp excelente en apoyo a localizar a nuestro conductor, él mismo muy amable.
Él único detalle es que contratamos una camioneta de 11 plazas y llego una de 7, aunque todos bien, estuvimos justos y el maletero repleto.
Aun con ello, el traslado estuvo ameno.
Translate this opinion into English.
Excellent support via WhatsApp in locating our driver, who was also very kind. The only issue was that we booked an 11-seater van and received a 7-seater instead. While everyone was fine, we were a bit cramped and the trunk was full. Even so, the ride was pleasant.
Opinion translated. Show original.
I travelled with friends
5 out of 685 reviews
10
05 / 05 / 2026
S
Sabrina
La Plata, Argentina
Excelente!! Muy cómodo y tranquilo.
Quiero destacar la atención del conductor, cuando entramos al complejo hotelero le pregunté dónde conseguiría adaptador para cargar el celular, no dudó en dar la vuelta y acompañarme a conseguir uno antes de dejarme!!! Más que amable!
Súper recomendables!!!!
Translate this opinion into English.
Excellent!! Very comfortable and quiet. I want to highlight the driver's attentiveness; when we entered the hotel complex, I asked him where I could get a phone charger, and he didn't hesitate to go around and help me find one before dropping me off! So kind! Highly recommended!
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 7,481 reviews
06 / 07 / 2026
Capanema, Brazil
A companhia S&J Tours / Transporte foi impecável. Fizeram contato conosco nos dias que antecederam os traslados para reconfirmar tudo. Estavam pontualmente nos locais definidos para nos buscar. Os carros eram novos, limpos e com música agradável. Nos receberam com sorriso no rosto, muita cordialidade (os dominicanos são um povo incrível). Muito organizados. Destaque para o Michael nosso motorista! Agradável, paciente e dirigiu com cuidado e prudência. Translate this opinion into English.
The S&J Tours/Transport company was impeccable. They contacted us in the days leading up to the transfers to reconfirm everything. They were punctual at the designated pick-up locations. The cars were new, clean, and had pleasant music playing. They greeted us with smiles and great cordiality (Dominicans are an incredible people). Very organized. Special mention to Michael, our driver! Pleasant, patient, and he drove carefully and prudently. Opinion translated. Show original.
06 / 05 / 2026
Hurlingham, Argentina
Solo tuve un pequeño problema en la llegada poque el vuelo llego demorado si bien no estaban para el traslado había gente de la empresa que me lo solucionaron rápidamente en menos de 10 minutos teníamos el traslado al hotel, a la vuelta tod o estuvo bien es más les avise que si querían pasar antes, ya estábamos listos y vinieron a buscarnos antes de lo arreglado Translate this opinion into English.
I only had a small problem upon arrival because the flight was delayed. Although they weren't there for the transfer, there were people from the company who quickly resolved it; in less than 10 minutes we had the transfer to the hotel. On the return trip, everything was fine; in fact, I let them know that if they wanted to pick us up earlier, we were ready and they came to get us before the agreed time. Opinion translated. Show original.
05 / 14 / 2026
Madrid, Spain
Traslado desde el aeropuerto de Santo Domingo al hotel en Punta Cana, excelente. El conductor nos estaba esperando desde el momento que aterrizó el avión, coche muy amplio y cómodo y con espacio para mucho equipaje, y buena conducción. Muy recomendable. Translate this opinion into English.
The transfer from Santo Domingo airport to the hotel in Punta Cana was excellent. The driver was waiting for us as soon as the plane landed. The car was very spacious and comfortable with plenty of room for luggage, and the driver was very good. Highly recommended. Opinion translated. Show original.
05 / 10 / 2026
Viña Del Mar, Chile
Muy expedito sin contratiempos, con mi nombre en una placa...en realidad excelente, puse solo Bien y no muy bien por la experiencia que tuve el lunes desde el aeropuerto al hotel donde no había nadie con mi nombre esperando entre un mar de gente y una colega pudo después de largo rato encontrar a S&J tours y que me llevara como a 1 y 1/2 cuadras donde estaba el móvil que era muy cómodo y el chofer muy atento, y se fió cuenta que yo estaba agotada después de 13hrs. de desde que salí de casa.
03 / 28 / 2026
Ciudad De México, Mexico
Atención vía WhatsApp excelente en apoyo a localizar a nuestro conductor, él mismo muy amable. Él único detalle es que contratamos una camioneta de 11 plazas y llego una de 7, aunque todos bien, estuvimos justos y el maletero repleto. Aun con ello, el traslado estuvo ameno. Translate this opinion into English.
Excellent support via WhatsApp in locating our driver, who was also very kind. The only issue was that we booked an 11-seater van and received a 7-seater instead. While everyone was fine, we were a bit cramped and the trunk was full. Even so, the ride was pleasant. Opinion translated. Show original.
5 out of 685 reviews
05 / 05 / 2026
La Plata, Argentina
Excelente!! Muy cómodo y tranquilo. Quiero destacar la atención del conductor, cuando entramos al complejo hotelero le pregunté dónde conseguiría adaptador para cargar el celular, no dudó en dar la vuelta y acompañarme a conseguir uno antes de dejarme!!! Más que amable! Súper recomendables!!!! Translate this opinion into English.
Excellent!! Very comfortable and quiet. I want to highlight the driver's attentiveness; when we entered the hotel complex, I asked him where I could get a phone charger, and he didn't hesitate to go around and help me find one before dropping me off! So kind! Highly recommended! Opinion translated. Show original.
06 / 18 / 2026
Brazil
Foi tranquilo e dentro do horário ,fácil de encontrar a operadora no aeropoero. Translate this opinion into English.
It was smooth sailing and on time, and it was easy to find the operator at the airport. Opinion translated. Show original.
06 / 17 / 2026
Spain
Llego justo a su hora. Todo perfecto. Translate this opinion into English.
It arrived right on time. Everything was perfect. Opinion translated. Show original.
06 / 05 / 2026
Montevideo, Uruguay
MUY BIEN EL CHOFER Translate this opinion into English.
The driver was very good. Opinion translated. Show original.
05 / 17 / 2026
Tocoa Colón , Honduras
La verdad muy bueno, me ha gustado mucho la atención que le brinda a los clientes. Translate this opinion into English.
It was really good, I really liked the attention they give to customers. Opinion translated. Show original.