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Transfers in Riviera Maya

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  • Private Shared
    9.14 / 10
    9.1429 112 reviews
    8.79 / 10
    8.7937 63 reviews
  • 2,033
    travellers have enjoyed tours here
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Covid-19 Measures

All of our providers comply with local legislation and applicable health recommendations regarding protective material and safety to help avoid the spread of Covid-19.

FAQs

  • P - How far ahead of time should I book my transfer?

    R -
    It is possible to book a private transfer service in Riviera Maya with a minimum of 20 hours in advance
  • P - How long does the journey from the hotel to the airport take?

    R -

    It takes between 20 minutes and 2 hours to get from Cancun Airport to the various hotels. For example, it takes 20 minutes to get to the hotel area in Cancun, 40 minutes to Playa del Carmen and 1.5 hours to Tulum.

  • P - What pick up time should I choose?

    R -

    For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
    For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected. You can see our recommendations on the following question.
    For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.

  • P - How long will the driver wait for me?

    R -
    • Airports: 1 hour from the plane's arrival time.
    • Cruise ports: 1 hour from the boat's docking time.
    • Tran stations: 15 minutes from the train's arrival time.
    • Hotels and apartments: 15 minutes from the time indicated when making your reservation.

    If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
     

  • P - Where will the driver be waiting for me?

    R -
    • Airports: the driver will wait in the arrivals hall, just after luggage pick up.
    • Ports: the driver will wait in the arrivals terminal.
    • Train stations: the driver will wait at the exit of the train's arrival platform.
    • Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.

    The driver will always wait with a sign bearing your name.

     

  • P - Are the prices final? Are there any extra charges?

    R -

    Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
     

  • P - How many people can travel in the vehicle?

    R -

    The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
    If your group is large, you should reserve more than one vehicle.
     

  • P - How many suitcases can I take?

    R -

    During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
    The maximum dimensions per type of suitcase are:

    • Hand luggage: total length, height and width adding up to no more than 115 cm.
    • Large suitcase: total length, height and width adding up to no more than 155 cm.
  • P - Are child seats available?

    R -

    During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.

  • P - How can I find out my flight number?

    R -

    The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.

  • P - Do I have to let someone know if my flight, boat, or train is delayed?

    R -

    Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.

  • P - Why do I need a working mobile phone?

    R -

    A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.

  • P - Who is responsible for a missed flight?

    R -

    The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.

  • P - Is it possible to make various stops?

    R -

    If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.

  • P - Can I share the vehicle with other people?

    R -

    We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.

  • P - Will the driver speak English?

    R -

    Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

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Final price

Shared transfer from US$ 4.90
8 passenger minibus to Cancún US$ 24.10
10 seat vehicle to Puerto Morelos US$ 40.20
8 passenger minibus to Playa del Carmen US$ 46.90
10 seat vehicle to Akumal US$ 71.60
8 passenger minibus to Tulúm US$ 93.90

Our customers' reviews

These are genuine reviews written by our customers.
Private Shared
9.10
9.1429 112 reviews
8.80
8.7937 63 reviews

5 out of 112 reviews

10

26/Aug/2020

Mariela Castillo

Miami, The United States

Muy satisfecha con el servicio prestado, muy puntuales. La Sra. Melina siempre pendiente respondiendo cada duda, nuestro chófer Eduardo muy amable. Translate this opinion into English.

Very satisfied with the service provided, very punctual. Mrs. Melina always pending answering every question, our driver Eduardo very friendly. Opinion translated. Show original.

I travelled with small children
2

2/Jul/2020

Manuel Gamez

Leon, Mexico

Nunca llego el chofer y el teléfono que indican de contacto está equivocado

I never got the driver and the phone number they indicate for contact is wrong

Debido a un fallo informático nuestro proveedor no recibió correctamente la reserva. Sin embargo, hemos comprobado que el teléfono de contacto es correcto. Hemos gestionado el reembolso del importe abonado. Translate this opinion into English.

Due to a computer failure, our supplier did not receive the reservation correctly. However, we have verified that the contact telephone number is correct. We have managed the refund of the amount paid. Opinion translated. Show original.

I travelled with small children
10

8/Feb/2020

Carola

Montevideo, Uruguay

Muy puntual y muy amable Translate this opinion into English.

Very punctual and very friendly Opinion translated. Show original.

I travelled with teenagers
10

19/Jan/2020

Rocio

Madrid, Spain

Él conducción ha sido muy atento y amable con nosotros desde el primer momento. Translate this opinion into English.

The driving has been very attentive and kind to us from the first moment. Opinion translated. Show original.

I travelled with teenagers
10

14/Nov/2019

Antonio López Belmonte

Vilanova I La Geltru, Spain

Voluntad de ayudar y muy amable

I travelled with friends

5 out of 63 reviews

8

16/Feb/2019

Mark Bowden

Santa Rosa, United States Minor Outlying Islands

I cancelled before 24 hours, but they wanted me to confirm cancel again and I didn’t have internet under under24 hours so I got charged not fair! If you start the cancellation process before 24 hours you should get free cancellation

It's necessary to follow all the stages to complete a transaction, otherwise, this is not effective since customers can start due to a mistake.

I travelled by myself
10

17/Mar/2020

Luis Eduardo

Guadalajara, Mexico

Excelente servicio, puntual y sin contratiempos Translate this opinion into English.

Excellent service, punctual and without setbacks Opinion translated. Show original.

I travelled with my partner
6

14/Mar/2020

Santiago

Santiago, Chile

Confusas las indicaciones de encuentro. Transporte excelente Translate this opinion into English.

Confusing directions for meeting. Excellent transportation Opinion translated. Show original.

I travelled with my partner
4

14/Mar/2020

Anonymous

Uberlândia, Brazil

Em geral fui bem atendido antes pelo WhatsApp e durante a viagem também. Porém, tive que esperar por mais de uma hora para a chegada do transfer e isso atrapalhou a programação do dia

In general I was well attended before by WhatsApp and during the trip too. However, I had to wait for more than an hour for the transfer to arrive and that hindered the day's schedule

Para transfers compartilhados, os passageiros de várias reservas são buscados ao mesmo tempo, por isso é possível que tenha que esperar um pouco para que o serviço comece. Translate this opinion into English.

For shared transfers, passengers from multiple reservations are picked up at the same time, so you may have to wait a while for the service to begin. Opinion translated. Show original.

I travelled with friends
10

9/Feb/2020

Eduardo

Warszawa , Poland

Excelente servicio tanto por parte de Civitatis como del proveedor con el que operan en Cancún “Amigo Group” Recomendado 100% -fácil, cómodo, económico y muy bien organizado- Gracias chicos..! Translate this opinion into English.

Excellent service from both Civitatis and the provider with which they operate in Cancun "Amigo Group" Recommended 100% -easy, comfortable, cheap and very well organized- Thanks guys ..! Opinion translated. Show original.

I travelled with my partner