Transfers in Santo Domingo - Airport hotel transfer service

P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Santo Domingo with a minimum of 6 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
The journey time between the Punta Cana Airport and Bávaro beach is 25 minutes. We recommend that you book your hotel pickup 3 hours ahead of time. Shared transfers are only available to hotels in the hotel zone, not to private addresses, such as apartments or hotels not registered as such.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

Our customers' reviews

These are genuine reviews written by our customers.

Private Shared

8.20 / 10

8.2466666666667

1,218 review | 19,450 travellers

8.60 / 10

8.6283783783784

296 reviews | 19,450 travellers

5 out of 1,218 review

11 / 27 / 2022

A

Anonymous

Seoul, South Korea

my flight had been delayed several times but Civitatis responded my all requests even its Sunday happenings. I appreciate and am going to recommend everybody.

I travelled with friends

08 / 27 / 2022

E

Emmanuel

San Juan, Puerto Rico

Excellent service! No waiting!

I travelled by myself

08 / 15 / 2022

A

Anonymous

The United States

They were on time, great communication and they were flexible and courteous! Will definitely rebook with them again!

I travelled with teenagers

05 / 28 / 2022

M

Meagan Melendez

United States Minor Outlying Islands

Driver was friendly.

I travelled with my partner

02 / 11 / 2022

F

Fabio Silverio

United States Minor Outlying Islands

Pick up transfer showed up 35 minutes late.

We are sorry that there was a delay in picking up your transfer. The local supplier is already aware of the situation so that this situation will not happen again. Compensation has been made for the inconvenience caused.

I travelled with my partner

5 out of 296 reviews

11 / 14 / 2022

M

Mordia

Jamaica

The service is excellent, the team at the airport were already there when we arrived. They greeted us with a warm welcome and good manner. We were comfortable, thanks for the excellent service.

05 / 13 / 2022

A

Angela Lourdes Rinaudo

Spain

Espectacular el servicio no solo de la.empresa sino también del chófer Leonardo. Gracias!

I travelled by myself

01 / 21 / 2023

A

Alessio Lombardi

Italy

Non ho avuto assistenza e non ho incontrato l'autista

I travelled with my partner

01 / 13 / 2023

C

Cristina

Roma, Italy

Servizio eccellente e nessun tempo di attesa! Lo consiglio! Translate this opinion into English.

Excellent service and no waiting time! I advise! Opinion translated. Show original.

I travelled by myself

01 / 13 / 2023

M

Manuel

Arzúa , Spain

Muy buen conductor, Johanen en muy amable y un buen profesional. Translate this opinion into English.

Very good driver, Johanen is very friendly and a good professional. Opinion translated. Show original.

I travelled by myself

Show all the reviews

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