P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Santo Domingo with a minimum of 6 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The journey time between the Punta Cana Airport and Bávaro beach is 25 minutes. We recommend that you book your hotel pickup 3 hours ahead of time. Shared transfers are only available to hotels in the hotel zone, not to private addresses, such as apartments or hotels not registered as such.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
El traslado de los choferes de ida y de vuelta fueron muy buenos. Tuvimos algun inconveniente con el chofer que teníamos designado a la ida ya que se mostraba insistente en vendernos excursiones. A pesar de ese inconveniente quedamos muy conforme con el servicio, el confort de los vehiculos y sus conductores.
Translate this opinion into English.
The drivers' transportation both ways was excellent. We had some issues with our designated driver on the outward journey, as he insisted on selling us excursions. Despite this inconvenience, we were very satisfied with the service, the comfort of the vehicles, and the drivers.
Opinion translated. Show original.
I travelled with friends
10
06 / 24 / 2025
M
Maricarmen
Terrassa, Spain
Excelente. Llegada al aeropuerto y tras pasar el control de entrada, envio whatsapp a la empresa responsable del traslado al hotel (Tours Operadora S&J) informándoles que ya estábamos en el exterior de la terminal. En 5’ nos recogía Joel, un profesional fantástico, prudente, responsable y velando por la seguridad de los clientes. El traslado desde el aeropuerto de Punta Cana al hotel, en Bayahibe, dura entre 45’ y una hora.
I travelled with my partner
10
05 / 27 / 2025
J
Juan Carlos
San Lorenzo De El Escorial, Spain
A la salida de aduana estaba esperándome el conductor Jose que además de amable y servicial hizo que nuestro desplazamiento fuera de lo más agradable. Es la segunda vez que utilizo este servicio a través de Civitatis y no puedo sino recomendarlo ampliamente
Translate this opinion into English.
At the customs exit, my driver, Jose, was waiting for me. He was friendly and helpful, making our trip extremely pleasant. This is the second time I've used this service through Civitatis, and I highly recommend it.
Opinion translated. Show original.
I travelled with my partner
10
05 / 22 / 2025
M
Miguel Hernandez
Michoacán , Mexico
La atención de Johan excelente, platica muy amena de camino al destino y se dio la molestia de detenerse en un punto para comprar un medicamento que de emergencia olvidamos.
Cabe resaltar que desde la llegada al aeropuerto Andry estuvo siempre al pendiente y nos dio indicaciones para localizarla de manera muy fácil.
Translate this opinion into English.
Johan's service was excellent. He had a very pleasant conversation on the way to our destination and even took the time to stop at one point to pick up some emergency medication we forgot. It's worth noting that Andry was always attentive from the moment we arrived at the airport and gave us directions that made it easy to locate her.
Opinion translated. Show original.
I travelled with my partner
10
05 / 01 / 2025
J
Juan Gerardo
Cdmx, Mexico
Puntual, nos esperó porque el vuelo se demoró un poco y aún siendo ya entrada la noche, muy amable el conductor ya que nos llevó hasta la entrada del apartamento y nos ayudó en todo momento con el equipaje, la comunicación muy buena en todo momento, lo recomiendo ampliamente.
Translate this opinion into English.
Punctual, he waited for us because the flight was delayed a bit and even though it was already late at night. The driver was very kind as he took us to the entrance of the apartment and helped us at all times with our luggage. Communication was very good throughout. I highly recommend him.
Opinion translated. Show original.
El traslado estupendo. Al principio no me quedaba claro que fueran a llegar en hora y me puse en contacto con ellos, hubo un poco de lío con la reserva. Pero luego han llegado en hora, conducción perfecta y todo bien.
Translate this opinion into English.
The transfer was fantastic. At first, I wasn't sure they would arrive on time, so I contacted them; there was a bit of a mix-up with the reservation. But they arrived on time, the driving was perfect, and everything went well.
Opinion translated. Show original.
I travelled by myself
8
06 / 13 / 2025
S
Sandra Milena Quintero Medina
Colombia
Fueron muy cumplidos y vehiculo muy limpio y con wi fi. Por mejorar se debería poder seleccionar el horario que uno como cliente desee y no el seleccionado por ustedes
Translate this opinion into English.
They were very courteous, and the vehicle was very clean and had Wi-Fi. Improvements should include the ability to select the time you, as a customer, prefer not the one you select.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 5,648 reviews
07 / 04 / 2025
Uruguay
El traslado de los choferes de ida y de vuelta fueron muy buenos. Tuvimos algun inconveniente con el chofer que teníamos designado a la ida ya que se mostraba insistente en vendernos excursiones. A pesar de ese inconveniente quedamos muy conforme con el servicio, el confort de los vehiculos y sus conductores. Translate this opinion into English.
The drivers' transportation both ways was excellent. We had some issues with our designated driver on the outward journey, as he insisted on selling us excursions. Despite this inconvenience, we were very satisfied with the service, the comfort of the vehicles, and the drivers. Opinion translated. Show original.
06 / 24 / 2025
Terrassa, Spain
Excelente. Llegada al aeropuerto y tras pasar el control de entrada, envio whatsapp a la empresa responsable del traslado al hotel (Tours Operadora S&J) informándoles que ya estábamos en el exterior de la terminal. En 5’ nos recogía Joel, un profesional fantástico, prudente, responsable y velando por la seguridad de los clientes. El traslado desde el aeropuerto de Punta Cana al hotel, en Bayahibe, dura entre 45’ y una hora.
05 / 27 / 2025
San Lorenzo De El Escorial, Spain
A la salida de aduana estaba esperándome el conductor Jose que además de amable y servicial hizo que nuestro desplazamiento fuera de lo más agradable. Es la segunda vez que utilizo este servicio a través de Civitatis y no puedo sino recomendarlo ampliamente Translate this opinion into English.
At the customs exit, my driver, Jose, was waiting for me. He was friendly and helpful, making our trip extremely pleasant. This is the second time I've used this service through Civitatis, and I highly recommend it. Opinion translated. Show original.
05 / 22 / 2025
Michoacán , Mexico
La atención de Johan excelente, platica muy amena de camino al destino y se dio la molestia de detenerse en un punto para comprar un medicamento que de emergencia olvidamos. Cabe resaltar que desde la llegada al aeropuerto Andry estuvo siempre al pendiente y nos dio indicaciones para localizarla de manera muy fácil. Translate this opinion into English.
Johan's service was excellent. He had a very pleasant conversation on the way to our destination and even took the time to stop at one point to pick up some emergency medication we forgot. It's worth noting that Andry was always attentive from the moment we arrived at the airport and gave us directions that made it easy to locate her. Opinion translated. Show original.
05 / 01 / 2025
Cdmx, Mexico
Puntual, nos esperó porque el vuelo se demoró un poco y aún siendo ya entrada la noche, muy amable el conductor ya que nos llevó hasta la entrada del apartamento y nos ayudó en todo momento con el equipaje, la comunicación muy buena en todo momento, lo recomiendo ampliamente. Translate this opinion into English.
Punctual, he waited for us because the flight was delayed a bit and even though it was already late at night. The driver was very kind as he took us to the entrance of the apartment and helped us at all times with our luggage. Communication was very good throughout. I highly recommend him. Opinion translated. Show original.
5 out of 586 reviews
06 / 29 / 2025
Marília , Brazil
Pontuais bem organizados com identificação muito fácil de encontrar Translate this opinion into English.
Well organized punctual with identification very easy to find Opinion translated. Show original.
06 / 23 / 2025
Spain
Todo el personal súper agradable y servicial, especialmente Coqui, el conductor. Gracias Translate this opinion into English.
The entire staff was super nice and helpful, especially Coqui, the driver. Thank you. Opinion translated. Show original.
06 / 18 / 2025
Madrid , Spain
El traslado estupendo. Al principio no me quedaba claro que fueran a llegar en hora y me puse en contacto con ellos, hubo un poco de lío con la reserva. Pero luego han llegado en hora, conducción perfecta y todo bien. Translate this opinion into English.
The transfer was fantastic. At first, I wasn't sure they would arrive on time, so I contacted them; there was a bit of a mix-up with the reservation. But they arrived on time, the driving was perfect, and everything went well. Opinion translated. Show original.
06 / 13 / 2025
Colombia
Fueron muy cumplidos y vehiculo muy limpio y con wi fi. Por mejorar se debería poder seleccionar el horario que uno como cliente desee y no el seleccionado por ustedes Translate this opinion into English.
They were very courteous, and the vehicle was very clean and had Wi-Fi. Improvements should include the ability to select the time you, as a customer, prefer not the one you select. Opinion translated. Show original.
06 / 09 / 2025
Medellin, Colombia
Muy puntuales, carro super limpio, tenía wifi . Excelente conductor Translate this opinion into English.
Very punctual, super clean car, had Wi-Fi. Excellent driver Opinion translated. Show original.