For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 4,847 reviews
01 / 01 / 2023
United Kingdom
Airport transfer
12 / 01 / 2022
Newcastle Upon Tyne, United Kingdom
The driver was punctual, very courteous and friendly. However, the car was not very clean, had a home made plastic screen between the driver and rear passengers- appreciate that this was for Covid protection- but this was not very clean and obscured and distorted the forward view. We have used private transfers in a number of cities across Europe but both of our experiences with Civitatis on this trip were not the best and will certainly affect our future choices.
Our local team ensures that the vehicle is fully cleaned and disinfected before and after each transfer. We rely on the consideration of passengers to help keep it that way, and we apologize if there was any oversight in this regard. We take your comments into account to continue improving.
11 / 27 / 2022
United Kingdom
Unfortunately there was a mix up. At the airport the driver used my contact number butt displayed another clients name. This led to over 20 minutes delay before it was sorted
We have confirmed that the driver was guided by the information of your reservation. We are sorry if there was any confusing information and the inconvenience caused.
09 / 09 / 2022
Marbella, Spain
Very smooth drive and the driver was very helpful and polite
08 / 21 / 2022
Murcia , Spain
It was a great time! The men was so polite and we felt so secures with him. Thank you so much!