P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Brussels with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
It takes approximately 30 minutes from Brussels city centre to Zaventem. Therefore, we recommend booking the pick-up from the hotel at least two hours before the flight. If you are flying from Charleroi Airport, it takes approximately 1 hour and we recommend booking the pick-up at least 2,5 hours before the flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Perfecto.. Me avisó por WhatsApp que estaba de camino y me mandó una foto con la localización de recogidos en la puerta del hotel. En el viaje evitó atascos (había una carrera popular), y en el aeropuerto nos dió indicaciones para acceder al mostrador de facturación.
Translate this opinion into English.
Perfect. He notified me via WhatsApp that he was on his way and sent me a photo with the pickup location at the hotel door. He avoided traffic jams during the trip (there was a popular race), and at the airport, he gave us directions to the check-in counter.
Opinion translated. Show original.
I travelled with teenagers
10
06 / 21 / 2025
C
Carlos
Barcelona , Spain
Excelente. El chofer nos llamó en el tránsito de salir del avión y llegar al punto de recogida. Todo muy rápido y cómodo. Nos llevó a nustro alojamiento en el centro de Bruselas de manera muy eficiente y profesional. De hecho nos sirvió para ver algunos sitios como el Barrio Europeo, Sablon y el Palacio Real.
Translate this opinion into English.
Excellent. The driver called us while we were leaving the plane and arriving at the pickup point. Everything was very quick and convenient. He took us to our accommodation in the center of Brussels in a very efficient and professional manner. In fact, he allowed us to see some sites like the European Quarter, the Sablon, and the Royal Palace.
Opinion translated. Show original.
I travelled with teenagers
10
06 / 11 / 2025
J
Janssen
New Zealand
Excellent service. Our flight from Helsinki was delayed approximately 1hour and the driver had checked the flight progress so we had no issues with being stranded at the airport in Brussels. We were promptly driven to our hotel which was appreciated. Would use this service again.
I travelled with my partner
10
04 / 21 / 2025
A
Anabel
Barcelona , Spain
El traslado fue perfecto. El chófer se puso en contacto 20 minutos antes para indicarnos que estaba de camino y llegó antes de lo previsto así que perfecto porque salimos muy puntuales y fue muy amable. El viaje muy cómodo y rápido. Todo perfecto.
I travelled with small children
10
04 / 20 / 2025
E
Emanuele Gori
Rimini, Italy
Direi servizio eccellente! Ho chiesto di potere anticipare la partenza per il mio rientro di mezz’ora e sono stato accontentato nonostante ho avvisato la mattina stessa della partenza! Puntuali e gentilissimi i driver! Lo consiglio vivamente. Grazie ancora
Translate this opinion into English.
I would say excellent service! I asked to be able to anticipate the departure for my return by half an hour and I was satisfied even though I advised the same morning of the departure! Punctual and very kind drivers! I highly recommend it. Thanks again
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Our customers' reviews
These are genuine reviews written by our customers.5 out of 21,859 reviews
06 / 22 / 2025
Madrid , Spain
Perfecto.. Me avisó por WhatsApp que estaba de camino y me mandó una foto con la localización de recogidos en la puerta del hotel. En el viaje evitó atascos (había una carrera popular), y en el aeropuerto nos dió indicaciones para acceder al mostrador de facturación. Translate this opinion into English.
Perfect. He notified me via WhatsApp that he was on his way and sent me a photo with the pickup location at the hotel door. He avoided traffic jams during the trip (there was a popular race), and at the airport, he gave us directions to the check-in counter. Opinion translated. Show original.
06 / 21 / 2025
Barcelona , Spain
Excelente. El chofer nos llamó en el tránsito de salir del avión y llegar al punto de recogida. Todo muy rápido y cómodo. Nos llevó a nustro alojamiento en el centro de Bruselas de manera muy eficiente y profesional. De hecho nos sirvió para ver algunos sitios como el Barrio Europeo, Sablon y el Palacio Real. Translate this opinion into English.
Excellent. The driver called us while we were leaving the plane and arriving at the pickup point. Everything was very quick and convenient. He took us to our accommodation in the center of Brussels in a very efficient and professional manner. In fact, he allowed us to see some sites like the European Quarter, the Sablon, and the Royal Palace. Opinion translated. Show original.
06 / 11 / 2025
New Zealand
Excellent service. Our flight from Helsinki was delayed approximately 1hour and the driver had checked the flight progress so we had no issues with being stranded at the airport in Brussels. We were promptly driven to our hotel which was appreciated. Would use this service again.
04 / 21 / 2025
Barcelona , Spain
El traslado fue perfecto. El chófer se puso en contacto 20 minutos antes para indicarnos que estaba de camino y llegó antes de lo previsto así que perfecto porque salimos muy puntuales y fue muy amable. El viaje muy cómodo y rápido. Todo perfecto.
04 / 20 / 2025
Rimini, Italy
Direi servizio eccellente! Ho chiesto di potere anticipare la partenza per il mio rientro di mezz’ora e sono stato accontentato nonostante ho avvisato la mattina stessa della partenza! Puntuali e gentilissimi i driver! Lo consiglio vivamente. Grazie ancora Translate this opinion into English.
I would say excellent service! I asked to be able to anticipate the departure for my return by half an hour and I was satisfied even though I advised the same morning of the departure! Punctual and very kind drivers! I highly recommend it. Thanks again Opinion translated. Show original.